Tax preparation service · Vineland, NJ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%35+2.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★130 Google reviews · 10 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the staff for their professionalism, patience, and clear explanations of tax details, which makes the filing process feel efficient and stress-free. Reviewers highlight the friendly atmosphere and the staff's ability to identify potential tax savings, leading many to return annually for their services. However, one recurring criticism notes that the fees are perceived as extremely high, though this did not deter the reviewer from continuing to use the business.
Google rating: 4.9 out of 5 from 130 reviews (95% five-star).
Reviews on this page: 130 Google reviews (108 with written comments).
Owner responses: the business replied to 23% of reviews.
Most recent review: April 6, 2026.
Service: Tax Preparation Service serving Vineland, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 95/100 on this factor. Category median: 86.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 35/100 on this factor. Category median: 63.D
35
Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
4.9of 5
5 stars12495%
4 stars43%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
100%praise
Praise104100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price643%
Reasonable857%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5351%
Quality & results1615%
Speed & response1010%
Communication88%
Would recommend88%
Honesty & trust66%
Price & value33%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Katerina is always very patient (because inevitably we forget one document or another).”
“Katerina made filing my income taxes very easy and explained each step thoroughly.”
“The tax professionals were thorough, accurate and fast in the service provided.”
“She asks questions to see if we are entitled to any tax savings and explains everything to us.”
“I recommend her at H&R Block on Main St in Vineland.”
“I highly recommend him for anyone needing a reliable tax associate.”
“You get good service for a good price.”
People customers mention
Scarani4 reviews
Weber4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 3 kinds of job. Pick one to see what they paid and said.
KKaseyLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Katerina is always very patient (because inevitably we forget one document or another). She asks questions to see if we are entitled to any tax savings and explains everything to us. I recommend her at H&R Block on Main St in Vineland.
CCourtney11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
they always take care of us! katerina always helps us get the most out of our refund
Reasonable priceTax Accounting
NNichole8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Craig was very professional and explained some very pertinent information including the big beautiful tax bill
Tax Accounting
HHaseoLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a great experience with Craig at H&R Block. He was professional, knowledgeable, and took the time to explain everything clearly. His attention to detail made the process smooth and stress-free. I highly recommend him for anyone needing a reliable tax associate.
Income tax return filing
AAdotLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Craig is superb in the services he provides. Highly recommended and will be returning next year for tax services.
TThomas5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I must say that today was my 3rd year having my taxes done by Kathy J. and the experience was once again exceptional. Her personality and professionalism go hand in hand!!! Also, let’s not forget about Teresa that welcomes you to H&R Block upon entering with a smile and wonderful personality while checking you in.…
Hello Jesse, thank you for your review! We're so glad to hear that you had a great experience with us and that Kathy provided excellent service. We share your sentiments about Kathy—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
K
Kasey TuttleLocal Guide · 32 reviewsiTotal number of Google reviews Kasey has written across all businesses on Google Maps, not just this one.
Katerina is always very patient (because inevitably we forget one document or another). She asks questions to see if we are entitled to any tax savings and explains everything to us. I recommend her at H&R Block on Main St in Vineland.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hi Kasey, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Katerina exceeded your expectations. We agree that Katerina is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
C
Courtney Tiligadas11 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
they always take care of us! katerina always helps us get the most out of our refund
Price assessment: Reasonable price
Services: Tax Accounting
Response from the owner · 7 months ago
Hi Courtney, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Katerina was amazing in assisting you. We absolutely agree—Katerina is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
N
Nichole Costa8 reviewsiTotal number of Google reviews Nichole has written across all businesses on Google Maps, not just this one.
Craig was very professional and explained some very pertinent information including the big beautiful tax bill
Services: Tax Accounting
Response from the owner · 7 months ago
Hi Nichole, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Craig exceeded your expectations. We agree that Craig is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
J
Joelle Ruppert1 reviewiTotal number of Google reviews Joelle has written across all businesses on Google Maps, not just this one.
Dear Destiny, thank you for your review! We're delighted to hear that you had a great experience with John. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that John was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
C
Casey Amacker1 reviewiTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Hi Casey, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
H
HaseoLocal Guide · 14 reviewsiTotal number of Google reviews Haseo has written across all businesses on Google Maps, not just this one.
I had a great experience with Craig at H&R Block. He was professional, knowledgeable, and took the time to explain everything clearly. His attention to detail made the process smooth and stress-free. I highly recommend him for anyone needing a reliable tax associate.
Services: Income tax return filing
Response from the owner · 8 months ago
Hi Haseo, thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you found your tax professional, Craig, amazing. We certainly think so too! Your satisfaction is our top priority, and we appreciate your business. We look forward to serving you again next tax season!
A
Arianna Marie2 reviewsiTotal number of Google reviews Arianna has written across all businesses on Google Maps, not just this one.
Hi Arianna, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Craig exceeded your expectations. We agree that Craig is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
D
Doug Fuhrmann2 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
Wonderful service. Katarina was very knowledgeable and made my filing a breeze!
Price assessment: Reasonable price
Services: Tax Accounting
Response from the owner · 8 months ago
Hello Doug, thank you for sharing your positive experience with us! We're pleased to hear that you had a great experience with Katarina. Providing excellent service is what we aim for at H&R Block, and we're happy that Katarina delivered just that. We appreciate your feedback and hope to have the opportunity to serve you again next tax season!
