Door supplier · Wildomar, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%97+14.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 25 egress window installationiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★120 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hawks Doors and Windows five stars based on 120 reviews, highlighting professional service, punctuality, and detailed communication during installations. Customers frequently mention reasonable pricing and the company's ability to handle custom or damaged door frames effectively. One low-star review notes a pattern of missed phone calls and lack of response after initial contact, contrasting with the otherwise positive feedback regarding the quality of work and staff courtesy.
Google rating: 5.0 out of 5 from 120 reviews (99% five-star).
Reviews on this page: 120 Google reviews (114 with written comments, 24 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Hawks Doors and WindowsEgress Window Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawks Doors and Windows: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawks Doors and Windows: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawks Doors and Windows: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawks Doors and Windows: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawks Doors and Windows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
5.0of 5
5 stars11999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 114 written reviews
97%praise
Praise25797%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6525%
Quality & results4919%
Speed & response4718%
Would recommend4216%
Communication2811%
Price & value249%
Honesty & trust93%
What customers talk about
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team has been nice and professional from the start.”
“We couldn’t have asked for a more thorough and satisfying installation.”
“If he started with such poor service failing to return calls and only returning calls when called by the vendor.”
“The door was not a traditional sized door and the frame was damaged but they were able to fix it and install our door that same day.”
“Without apologizing why he did not call back he asking if he could come by on Monday.”
“If you don’t have a “door guy” yet, look no further!”
“They take the time to communicate with you and also are very detailed in their work .”
“They say you can't get all three quality, competitive pricing and service.”
“We have an old home and while we wanted to stay as close as possible to the integrity of the home, we needed new windows and doors.”
People customers mention
Matthew12 reviews
Brian8 reviews
Matt6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hawks Doors and Windows for 3 kinds of job. Pick one to see what they paid and said.
Shawn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt and Ray were excellent to work with. The door looks exceptional and I plan to continue working with them on future projects. Communication was good. Prices were reasonable. Installation was careful.
Kathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am very glad that we chose Hawks Door and Windows to install our backyard exterior door. The door was not a traditional sized door and the frame was damaged but they were able to fix it and install our door that same day. The team has been nice and professional from the start. They take the time to communicate…
Mark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Matt and his team at Hawks are great - very kind and professional.
Our old ‘wood streets’ home needed some TLC on one of the exterior doors and they were there, in the heat, making it happen!
Matt took lots of notes and made sure we had exactly the custom door we wanted. Brian and Vince then got it installed…
Quintin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bryan did a great job resealing and doing a tune up on our front French Doors. Highly recommend these guys, great pricing and very friendly. I'm looking forward to hiring them again soon!
zach6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great job and the communication was good all the way through the process. The front door looks great!
Steven1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Everyone at Hawks did a great job, from the office staff to the estimates and the install crew! Thanks for your hard work and being clean and professional.
Matt and Ray were excellent to work with. The door looks exceptional and I plan to continue working with them on future projects. Communication was good. Prices were reasonable. Installation was careful.
Response from the owner · Edited 3 weeks ago
Thanks so much for the great review. We really appreciate your feedback, Matt and Ray will be glad you liked the door, the careful installation, and the good communication. And it’s wonderful to hear you found the prices reasonable and plan to work with us again on future projects.
Kathy Marvels1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I am very glad that we chose Hawks Door and Windows to install our backyard exterior door. The door was not a traditional sized door and the frame was damaged but they were able to fix it and install our door that same day. The team has been nice and professional from the start. They take the time to communicate with you and also are very detailed in their work . On top of that they were the best quote we received . We are very happy with the way the door came out and will definitely use them again.
Response from the owner · a month ago
Hi Kathy! You are so kind to take the time to write this review. We truly do appreciate your business, and this review really does mean the world to us. It has been a pleasure working for you installing your new entry door. Thank you so much for choosing us! Please let us know if you ever need anything for your doors or windows.
Mark Shrader4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Matt and his team at Hawks are great - very kind and professional.
Our old ‘wood streets’ home needed some TLC on one of the exterior doors and they were there, in the heat, making it happen!
Matt took lots of notes and made sure we had exactly the custom door we wanted. Brian and Vince then got it installed perfectly, fixing a few pre-existing flaws along the way. Wow, truly above and beyond!
My wife and I are very happy. We couldn’t have asked for a more thorough and satisfying installation.
If you don’t have a “door guy” yet, look no further!
Response from the owner · Edited a month ago
Thank you so much for the kind words! We really appreciate you sharing how Matt and the team handled your exterior door with care, from the notes and custom fit to the perfect install. It means a lot that you and your wife are so happy with the thorough, above-and-beyond result.
Quintin Payne5 reviewsiTotal number of Google reviews Quintin has written across all businesses on Google Maps, not just this one.
Bryan did a great job resealing and doing a tune up on our front French Doors. Highly recommend these guys, great pricing and very friendly. I'm looking forward to hiring them again soon!
Response from the owner · Edited 2 months ago
Thank you for the great review! Bryan did a great job resealing and tuning up your front French doors, and we really appreciate your kind words, especially about the pricing and friendly service. We look forward to helping again soon.
zach neel6 reviewsiTotal number of Google reviews zach has written across all businesses on Google Maps, not just this one.
Great job and the communication was good all the way through the process. The front door looks great!
Response from the owner · Edited 2 months ago
Thanks so much for the great review! We really appreciate you saying the communication was good all the way through the process, and we’re glad the front door looks great.
Steven Brown1 reviewiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Everyone at Hawks did a great job, from the office staff to the estimates and the install crew! Thanks for your hard work and being clean and professional.
Response from the owner · Edited 2 months ago
Thank you for the wonderful review! We’re so glad everyone at Hawks, from the office staff to the estimates and the install crew, did a great job. We really appreciate your kind words about being clean and professional.
Amanda Napolski7 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Hawks was absolutely incredible to work with!! We have an old home and while we wanted to stay as close as possible to the integrity of the home, we needed new windows and doors. From the start, Matthew walked us through the different options and took his time to ensure we were 100% sure of our decisions. Once we were ready to commit, he kept us informed of processing times, expected delivery and installation. In addition to the windows, we converted one window into double doors and a new Dutch door. Matthew coordinated the steps being installed and electrical being moved as well. Bryan was there for every installation and was super easy to work with. The entire crew worked quickly, were polite and cleaned up after themselves which you don’t see very often. From start to finish, we have been impressed with how this project was managed by Matthew and Bryan. We are beyond pleased with Hawks and highly recommend them to all!! Also - the pictures do not do it justice but I wanted to share a before and after and the doors.
Response from the owner · Edited 3 months ago
Thank you so much for the amazing review! It means a lot to hear how clearly Matthew guided you through your options, timeline, and installation details, and that Bryan and the crew were polite, thorough, and cleaned up after themselves. We truly appreciate your recommendation and are so pleased you’re happy with the results.
Sheila Telliard12 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Had all my doors reworked. Did an excellent job. Clean and prompt.
Response from the owner · 4 months ago
Thanks so much for the kind words. I’m glad to hear the doors were reworked well, clean, and done promptly. If you have any questions or want to chat about future projects, I’m here to help.
Jordan Williams14 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Thanks for the kind words! I’m glad the team’s hard work shows in the results. If you’d like, I can walk you through what we did and how it fits your home, no pressure, just clear options.
Sally ClarkLocal Guide · 22 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Hawks Doors was very professional and did a wonderful job installing my new French Doors. They use high quality materials and my Doors are beautiful. Thank you.
Response from the owner · Edited 4 months ago
Thanks so much for the kind words! I’m glad the French doors look great and that you’re happy with the install. If you ever have questions or need anything else, I’m here to help.
