Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

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Heritage Cleaners

Dry cleaner · Battle Creek, MI · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%84+23.7Replies to reviews 8%23+1.9Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 50 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 2%
4.6 ★★★★★ 50 Google reviews · 6 photos
74%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
24%reviews answered by the owner
May 2026latest review
📞 Call (269) 968-6811Request a call backWebsite ↗

Heritage Cleaners at a glance

Google reviewers rate Heritage Cleaners 4.6 out of 5 based on 50 reviews, with the owner responding to 24 percent of them. Customers frequently cite fast turnaround times, reasonable pricing, and professional staff for services including dry cleaning, alterations, and repairs. One lower-rated review noted an initial cleaning failure on ties, though the business resolved the issue by re-cleaning the items and providing store credit.

  • Google rating: 4.6 out of 5 from 50 reviews (74% five-star).
  • Reviews on this page: 50 Google reviews (24 with written comments).
  • Owner responses: the business replied to 24% of reviews.
  • Most recent review: May 7, 2026.
  • Service: Rug Cleaner serving Battle Creek, Michigan.

Data from Google, last updated November 1, 2026.

Score profile vs other rug cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction69Reliability84Craft & service–Value–Momentum100Replies to reviews23Satisfaction: 69 (median 95)Reliability: 84 (median 94)Momentum: 100 (median 100)Replies to reviews: 23 (median 61)
Heritage CleanersRug Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heritage Cleaners: 69/100 on this factor. Category median: 95.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heritage Cleaners: 84/100 on this factor. Category median: 94.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heritage Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heritage Cleaners: 23/100 on this factor. Category median: 61.D
23

Bar = this company · dark tick = category median.

Star ratings

50 Google reviews we collected

  • 5 stars3774%
  • 4 stars918%
  • 3 stars12%
  • 2 stars12%
  • 1 star24%

Praise vs complaints

Phrases our text analysis found in 24 written reviews

  • Praise3297%
  • Complaints13%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1133%
  • Quality & results1030%
  • Speed & response618%
  • Price & value618%

What customers talk about

We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very professional they did a great job on my son's pants”
  • “Excellent job, Ellen the seamstress did an amazing job repairing my old army gortex jacket.”
  • “Good and fast service”
  • “Price was reasonable for down filled comforter.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ShawnLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The comforter I sent in was stained. They did a great job. Price was reasonable for down filled comforter.

DanLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Tammy was Extremely polite and helpful. The prices and service can't be beat! Thank you!

ChristopherLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent job, Ellen the seamstress did an amazing job repairing my old army gortex jacket. Was told at some other cleaners on Beckley in the plaza that it would cost almost $200 for the repairs and dry cleaning, between Ellen and the dry cleaning at Heritage I spent around $70. Can't say enough good things about…

JurnisLocal Guide · 101 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

I've been going there for 16 and a half years, great quality care. Very personable.

SteveLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

Great price and service. Most professional cleaners in the area at the best price. Most items are available within 24-48 hours.

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Photos

Customer reviews

4.6 ★★★★★ 50 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Miles NewellLocal Guide · 5 reviewsTotal number of Google reviews Miles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very kind. Great service. Staff was great to work with.

Response from the owner · 5 months ago

We appreciate your 5 star review! Thank you!

LaShon McGeeLocal Guide · 19 reviewsTotal number of Google reviews LaShon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the best cleaners in town!

Response from the owner · a year ago

Thank you for your 5 star rating LaShon!

Danson ChengLocal Guide · 857 reviewsTotal number of Google reviews Danson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good and fast service

Response from the owner · a year ago

Thank you very much for the 5 star rating!

Kenneth GilbertLocal Guide · 66 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great establishment

Kiairra WinchesterLocal Guide · 87 reviewsTotal number of Google reviews Kiairra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time and professional 🙏🏾

Response from the owner · 2 years ago

Thank you for your 5 star review!

PatrickLocal Guide · 472 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always fast and courteous

Jenny2 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional they did a great job on my son's pants

Samuel BennettLocal Guide · 12 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice

Ashley ParsonsLocal Guide · 61 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

bimaljit munder1 reviewTotal number of Google reviews bimaljit has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice lady good service

Heritage Cleaners on Google Maps →

Business details