Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area
Pest control service · San Bruno, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%49+11.9Value 14%30+4.2Replies to reviews 7%83+5.9Craft & service penalty50−5Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.6★★★★★40 Google reviews · 6 photos
85%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
$347typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area at a glance
Customers frequently cite punctual arrivals, thorough inspections, and clear communication regarding treatment options and pricing as key positives. Staff are described as professional and knowledgeable, often providing detailed reports and multi-year warranties. However, lower-rated reviews indicate confusion over the paid inspection requirement for estimates and complaints about a lack of upfront pricing transparency or refunds when appointments are cancelled.
Google rating: 4.6 out of 5 from 40 reviews (85% five-star).
Reviews on this page: 40 Google reviews (28 with written comments).
Owner responses: the business replied to 75% of reviews.
Most recent review: September 23, 2026.
Service: Termite Control Service serving San Bruno, California.
Data from Google, last updated October 28, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area: 69/100 on this factor. Category median: 91.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area: 49/100 on this factor. Category median: 89.C
49
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area: 50/100 on this factor. Category median: 97.C
50
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area: 30/100 on this factor. Category median: 100.D
30
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area: 83/100 on this factor. Category median: 100.A
83
Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
4.6of 5
5 stars3485%
4 stars13%
3 stars13%
2 stars13%
1 star38%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
92%praise
Praise8392%
Complaints78%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
$347+236% vs typical termite control services
Middle half of what 4 customers paid ($273–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2123%
Price & value1517%
Would recommend1517%
Quality & results1213%
Speed & response1112%
Communication1112%
Honesty & trust56%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zach was very helpful, knowledgeable and respectful, and he went above and beyond to make sure he found every spot that needed treatment and where the…”
“He didn't try to upsell anything, just gave a fair review of my options.”
“…to write a whole new pest inspection with worse findings and bigger estimates for repairs and file it with the state and he did.…”
“I highly recommend Hi-Tech and plan to be a customer for a long time to keep the wood eating pests out of and away from our home.”
“The inspector found wood beetles where we thought we just had sub termites so I am thankful for the thorough inspection.”
“We asked Hi-Tech if there was anything they could do about it since their fume obviously didn't work.”
“I really liked how fast they were to respond with my questions.”
“The “big name” guy never called or followed up by email.”
“His attention to detail and genuine care gave me confidence that my home was in good hands.”
People customers mention
Zach4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hi Tech Termite Control - Termite Exterminator - Termite Treatment - Termite Company | Termite Inspection in Bay Area for 3 kinds of job. Pick one to see what they paid and said.
Hank2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hi-Tech, and Zach who did the treatment, were fantastic. I got lots of quotes when I noticed termites in my house, and Hi-Tech came in with the best price and the best warranty. Zach was very helpful, knowledgeable and respectful, and he went above and beyond to make sure he found every spot that needed treatment…
GeraldyneLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ben came and immediately determined our needs. Zach did a wonderful job applying the solution and explained everything along the way. We are confident that our needs were met at a reasonable price.
I recommend.
Hi-Tech, and Zach who did the treatment, were fantastic. I got lots of quotes when I noticed termites in my house, and Hi-Tech came in with the best price and the best warranty. Zach was very helpful, knowledgeable and respectful, and he went above and beyond to make sure he found every spot that needed treatment and where the termites had come in. I’d highly recommend Hi-Tech Termite!
Moeaki is awesome. He came to inspect the house for termites and found them. After going over treatment options with the pros and cons of each one, I decided to go with fumigating the house. He didn't try to upsell anything, just gave a fair review of my options. They quoted me a fair price and I decided to go with them. I really liked how fast they were to respond with my questions. I tried to contact other companies, but they ignored me. Oh, and my inspection was free. I would recommend Hi Tech Termite Control.
Thank you so much, Si Tui, for taking the time to share your experience! We’re delighted to hear that Moeaki provided a thorough inspection, clearly explained your treatment options, and helped you make an informed decision without any pressure. We truly value honest recommendations, fair pricing, and responsive service, so it means a lot to know that you experienced exactly that. Thank you for choosing Hi Tech Termite Control and for recommending us! We’re grateful for your trust and support.
Jake AdamsLocal Guide · 21 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
I highly recommend Hi-Tech and plan to be a customer for a long time to keep the wood eating pests out of and away from our home.
I just had initial service with High-Tech termite. Both the inspector and the tech were professional and enjoyable to talk with. The inspector found wood beetles where we thought we just had sub termites so I am thankful for the thorough inspection. Inspector was through with his findings and gave options and explanations for what they could do, and we decided on spot treatments. The price was comparable to a “big name” termite company, and I thought the overall price with the 3 year warranty with follow up visits was a good value for the price. I plan to continue with an annual maintenance plan after the 3 years
They were very responsive - Whenever I called the office they were prompt to answer the call. The “big name” guy never called or followed up by email. Hi tech scheduled our service after inspection for the next week.
The tech that came out was very experienced, which put me at ease knowing that he had done it so many times before. He detected where the beetles or bees were coming into the house, showed us the tunnels and bores, and explained how he sprayed and what would happen if the pests continued to eat at the wood. Overall, really happy with the few extra minutes that he spent with us along the way to explain the process, what he was doing, and what he was seeing.
Ben came and immediately determined our needs. Zach did a wonderful job applying the solution and explained everything along the way. We are confident that our needs were met at a reasonable price.
I recommend.
Price assessment: Reasonable price
Price: $200+
Services: Termite inspection
Response from the owner · 5 months ago
We appreciate your feedback, Geraldyne! It’s great to know our team provided helpful, professional service from start to finish. We’re pleased Ben and Zach met your expectations and provided a solution at a fair price.
Gary Popkin1 reviewiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Benjamin Ortiz inspected our home and found dry wood termites in our upstairs bathroom. He then sent Andre and Zack to get rid of the termites on 4-15-2026. These people were very helpful and we were told the program covered three years of service from 4-15-26 to 4-15-2029.
Great service!
Response from the owner · 6 months ago
Thank you for the kind words.
Justin M9 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
High-Tech termite was contracted for termite fumigation. Initial inspection was professional by the inspector Jason, who gave options and explanations for all those that are were available. After weighing all options, it was determined that I would go with fumigation. High-tech subcontracts with best care, termite fumigators. Over more than a 6-month period, I was forced to reschedule my termite fumigation due to construction delays and issues. Both high-tech and best care were very professional and without issue. I would note that I was sure to reschedule within the contracted time frames set forth in the contract.
Prior to choosing Hi-Tech, I had multiple inspections and quotes prepared for possible termite treatment. Most companies were extremely expensive, unprofessional or unresponsive. Both high tech and best care were very professional and efficient. On the day of fumigation best care had three medium to large structures tented and fumigated in less than 3 hours. It showed how professional they were and how well they performed their job.
If you find yourself in a situation that you need pest care and/or termite treatment I highly recommend both Hi-Tech and best care for your pest control needs. Thank you.
Response from the owner · Edited 8 months ago
Thank you for such a detailed and thoughtful review, Justin. We truly appreciate you taking the time to share your experience. Jason will be glad to know his inspection and explanations were helpful in guiding your decision. We also appreciate your patience throughout the rescheduling process and are glad we could accommodate everything smoothly within the contract timelines. Your recommendation is the highest compliment we could receive. Thank you for trusting Hi-Tech with your termite treatment - we’re always here if you need us in the future.
brenda gilreathLocal Guide · 14 reviewsiTotal number of Google reviews brenda has written across all businesses on Google Maps, not just this one.
Hi-Tech Termite came out and inspected and provided a clear estimate for treatment (x-ray and chemical) and rotted wood replacement. It seemed fair and we proceeded. The crew showed up on time and did fantastic work. They even found matching paint (I didn’t know I had) and painted the window sill and exterior siding for me. I highly recommend Hi-Tech Termite. Staff is kind and professional.
Thank you so much, Brenda, for sharing your experience with us! We’re glad to hear that our team was able to provide a thorough inspection, fair estimate, and quality workmanship. It’s great that the crew went the extra mile to match the paint and make everything look seamless. We truly appreciate your recommendation and your kind words about our staff. It was a pleasure serving you!
scott1 reviewiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
I had an excellent experience working with Mark Moala at Hi Tech Termite. From the very beginning, Mark was professional, knowledgeable, and patient in answering all my questions. He thoroughly explained the process and made sure everything was done properly and on time. His attention to detail and genuine care gave me confidence that my home was in good hands. I highly recommend Mark and the Hi Tech Termite team for anyone needing termite services.
Thank you so much for your thoughtful review! We’re delighted to hear that Mark provided you with such a positive experience. His professionalism, attention to detail, and care for our customers truly set him apart, and we’re glad you felt your home was in good hands. We appreciate your recommendation and look forward to being here whenever you need us.
Nina Ton1 reviewiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Had some treatment done today and was lucky enough to have a technician as thorough as Zach! He was very kind and explained everything well. He was patient with all the questions we had and would recommend Zach to any friends and family in need of termite services
Response from the owner · a year ago
We’re so glad to hear about your experience with Zach! He truly takes pride in making sure everything is explained clearly and that all questions are answered. Thank you for your trust and for recommending him to your friends and family, it means the world to us. We’ll be sure to share your kind words with Zach!
nagina rahimi15 reviewsiTotal number of Google reviews nagina has written across all businesses on Google Maps, not just this one.
I had treatment done today by Zach. He was great. Communicated throughout his process. Talked us through everything and how it works. He was truly a great tech. I would recommend him to all my friends and family. Very friendly!
Response from the owner · a year ago
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Zach made you feel comfortable and walked you through the process step by step. We agree, he’s a wonderful part of our team, and your kind words will mean a lot to him. We truly appreciate your recommendation and look forward to serving you, your friends, and your family in the future.
