iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%95+26.8Replies to reviews 8%24+2Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 57 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★36 Google reviews · 6 photos
89%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Hillsdale Cleaners for rapid turnaround, effective stain removal, and precise alterations, noting that the staff is friendly and professional. The business utilizes a digital system that sends text updates and reminders, eliminating the need for physical tickets. While most reviews highlight fair pricing and convenience, a recurring criticism involves higher costs compared to previous rates and the absence of a published price list.
Google rating: 4.9 out of 5 from 36 reviews (89% five-star).
Reviews on this page: 36 Google reviews (30 with written comments, 1 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 20, 2026.
Service: Ironing Service serving Hillsboro, Oregon.
Data from Google, last updated November 4, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Hillsdale CleanersIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hillsdale Cleaners: 85/100 on this factor. Category median: 86.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hillsdale Cleaners: 95/100 on this factor. Category median: 84.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hillsdale Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hillsdale Cleaners: 24/100 on this factor. Category median: 77.D
24
Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
4.9of 5
5 stars3289%
4 stars38%
3 stars13%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
100%praise
Praise47100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1328%
Speed & response1226%
Quality & results817%
Price & value511%
Communication36%
Honesty & trust36%
Would recommend36%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…essed for a special night out - it was so easy & painless -pleasant, helpful staff, easy drop off and pick up - no ticket to keep track of - great co…”
“I appreciate the courteous, fast service and for your letting me know when the articles were ready for pick up.”
“…xt - and it was ready a day earlier than expected-thank you for your exceptional service.…”
“Hillsdale fully removed the stain at a great price!”
“…aff, easy drop off and pick up - no ticket to keep track of - great communication via text - and it was ready a day earlier than expected-thank you f…”
“friendly fast professional dependable!”
“I I recommend this place to anyone who needs alterations.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hillsdale Cleaners is the best! I brought a dress to be pressed for a special night out - it was so easy & painless -pleasant, helpful staff, easy drop off and pick up - no ticket to keep track of - great communication via text - and it was ready a day earlier than expected-thank you for your exceptional service.
NNeil3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very impressed, I had a felt pen leak in my khaki pants pocket, another cleaner wasn’t able to remove the stain. Hillsdale fully removed the stain at a great price!
SScott1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hillsdale Cleaners did a wonderful job repairing a hole in my long Johns & zipper on a pair of pants.
MMicheleLocal Guide · 90 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
Flawless alteration of two cotton batiste slips that included resizing a waistband and shortening them both. The elastic they used is exactly the right size and weight and the gathering is precise so that no part of it bulks up under my skirts. I can assign no faults to the tailor at all!
So, why 4 stars? It cost…
CCharles5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I appreciate the courteous, fast service and for your letting me know when the articles were ready for pick up.
Ccyclotherapist8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I brought in a pants to be shortened. I needed them quickly and the seamstress was extremely polite and helpful. I got them back the next day. I I recommend this place to anyone who needs alterations.
Hillsdale Cleaners is the best! I brought a dress to be pressed for a special night out - it was so easy & painless -pleasant, helpful staff, easy drop off and pick up - no ticket to keep track of - great communication via text - and it was ready a day earlier than expected-thank you for your exceptional service.
Response from the owner · 2 weeks ago
L LeBlanc, we appreciate your glowing feedback. We're glad the dress was ready early and that drop-off, pick-up and our text updates made everything convenient. Your praise for our pleasant, helpful team means a lot, and we look forward to serving you again.
S
Sam HedineLocal Guide · 39 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Very impressed, I had a felt pen leak in my khaki pants pocket, another cleaner wasn’t able to remove the stain. Hillsdale fully removed the stain at a great price!
D
Dawn CarterLocal Guide · 26 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Flawless alteration of two cotton batiste slips that included resizing a waistband and shortening them both. The elastic they used is exactly the right size and weight and the gathering is precise so that no part of it bulks up under my skirts. I can assign no faults to the tailor at all!
So, why 4 stars? It cost me $80.00! I could have bought several new slips for that price! They couldn't give me an estimate when I dropped them off and I didn't get a call about the price. I forgot about this and so was shocked by the price at pick up. I had thought it might be in the $40 range, so double as much was a hard moment.
C
Charles Ford5 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
