Pet boarding service · Portland, OR · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 59 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★76 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Holly Hearts Animals: Dog boarding + Pet sitting at a glance
Google reviewers rate Holly Hearts Animals five stars based on seventy-six reviews, with the owner responding to sixty-six percent of feedback. Customers frequently highlight the service's communication, punctuality, and flexibility, noting that daily photo updates provide peace of mind while they are away. The business offers in-home boarding and pet sitting for dogs, cats, and small animals, with clients praising the affordable pricing and the personal care provided in a home setting. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 76 reviews (99% five-star).
Reviews on this page: 76 Google reviews (74 with written comments, 25 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 25, 2026.
Service: Dog Walker serving Portland, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Holly Hearts Animals: Dog boarding + Pet sitting: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Holly Hearts Animals: Dog boarding + Pet sitting: 97/100 on this factor. Category median: 86.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Holly Hearts Animals: Dog boarding + Pet sitting: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Holly Hearts Animals: Dog boarding + Pet sitting: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Holly Hearts Animals: Dog boarding + Pet sitting: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
–
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
5.0of 5
5 stars7599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
100%praise
Praise116100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price538%
Reasonable862%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2622%
Would recommend2421%
Honesty & trust2118%
Communication1614%
Speed & response1210%
Quality & results98%
Price & value87%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…, she’s organized, and most importantly, she takes great care of our sweet old boy and sends us happy pics of him.…”
“Anytime I need to take a trip I will use them again as I know Rhys will be well taken care of.”
“I was so happy to find reliable boarding in a friendly home setting for my dog.”
“From the start, Holly was easy to reach and responsive.”
“She sometimes get stressed in new places but she took to Holly's quickly and the daily updates were great.”
“Holly took Zola for daily walks and sent us photo updates, this is a really great service!”
“She’s kind, thoughtful, easy to get along with, and her services are affordable!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Holly Hearts Animals: Dog boarding + Pet sitting for 4 kinds of job. Pick one to see what they paid and said.
OOliviaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Holly has boarded our dog multiple times over the last couple of years. We remain loyal clients because Holly is easy to coordinate with, she’s organized, and most importantly, she takes great care of our sweet old boy and sends us happy pics of him. We are comforted knowing he’s in good hands while we are away 🐾❤️
CCameron7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We left our chocolate lab with Holly Hearts Animals for a few days while we were out of town and the service is exceptional! Holly is extremely friendly and wonderful with pets. We feel so comfortable leaving Zola with Holly while we are gone because we know she is going to get the best care available. Holly took…
Great priceDog walkingDog sitting (in-home)
ZzSDFzsf2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Holly has provided in-home care for our two cats and we are happy with her services. We enjoy the pictures she sends that show us our pets are happy and well cared for. We recommend Holly Hearts!
Reasonable priceOther pet sitting (in-home)
JJulia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was so happy to find reliable boarding in a friendly home setting for my dog. From the start, Holly was easy to reach and responsive. I felt confident and assured that my pup was safe and cared for. Holly was very flexible and accommodating when I unexpectedly had to extend my trip. I heartily recommend her.
SSarah10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Holly is truly the best dog walker I could ask for. She is incredibly reliable, communicative, and she clearly loves my dog Frankie like her own. It gives me so much peace of mind at work all day knowing she’s in such good hands.
And as a bonus, she takes the most amazing photos! I always look forward to her…
Reasonable priceDog walking
NNicole1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This place was great for me and my dog. I received pictures and updates of how he was doing while I was gone. Anytime I need to take a trip I will use them again as I know Rhys will be well taken care of.
Holly has boarded our dog multiple times over the last couple of years. We remain loyal clients because Holly is easy to coordinate with, she’s organized, and most importantly, she takes great care of our sweet old boy and sends us happy pics of him. We are comforted knowing he’s in good hands while we are away 🐾❤️
Response from the owner · a week ago
Appreciate you taking the time to share. Can't wait to see them the next time around!
C
Cameron Hutcheson7 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
We left our chocolate lab with Holly Hearts Animals for a few days while we were out of town and the service is exceptional! Holly is extremely friendly and wonderful with pets. We feel so comfortable leaving Zola with Holly while we are gone because we know she is going to get the best care available. Holly took Zola for daily walks and sent us photo updates, this is a really great service!
Price assessment: Great price
Services: Dog walking, Dog sitting (in-home)
Z
zSDFzsf zSDFzsf2 reviewsiTotal number of Google reviews zSDFzsf has written across all businesses on Google Maps, not just this one.
Holly has provided in-home care for our two cats and we are happy with her services. We enjoy the pictures she sends that show us our pets are happy and well cared for. We recommend Holly Hearts!
Price assessment: Reasonable price
Services: Other pet sitting (in-home)
Response from the owner · a week ago
Awww! Thanks we love when we get to see them!
J
Julia Fung3 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
I was so happy to find reliable boarding in a friendly home setting for my dog. From the start, Holly was easy to reach and responsive. I felt confident and assured that my pup was safe and cared for. Holly was very flexible and accommodating when I unexpectedly had to extend my trip. I heartily recommend her.
Response from the owner · 2 months ago
Thank you so much Julia. Loved having them stay with us!
S
Sarah Zinzer10 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Holly is truly the best dog walker I could ask for. She is incredibly reliable, communicative, and she clearly loves my dog Frankie like her own. It gives me so much peace of mind at work all day knowing she’s in such good hands.
And as a bonus, she takes the most amazing photos! I always look forward to her updates.
I can’t recommend Holly enough! 10/10!
Price assessment: Reasonable price
Services: Dog walking
Response from the owner · 4 months ago
Awww! Thanks for sharing. She's my girrrrl!
K
Keri Keller2 reviewsiTotal number of Google reviews Keri has written across all businesses on Google Maps, not just this one.
This place was great for me and my dog. I received pictures and updates of how he was doing while I was gone. Anytime I need to take a trip I will use them again as I know Rhys will be well taken care of.
Price assessment: Reasonable price
Services: Other pet boarding, Dog grooming
Response from the owner · 5 months ago
We LOVED hosting Rhys! Thanks for choosing us to be there for him while you were away.
B
Brad NahillLocal Guide · 22 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Holly did a fantastic job with my pup. She sometimes get stressed in new places but she took to Holly's quickly and the daily updates were great. I'll definitely be bringing my dog again in the future.
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · 5 months ago
We loved having them in our home and were excited when you had her come back so quickly!
S
Sierra Sonberg1 reviewiTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
Holly is great! She watched my guinea pigs for two weeks while I was away and took great care of them. She already had a cage and provided them with fresh veggies which I’m sure they adored.
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · 7 months ago
They were so sweet! So happy to meet and care for them. Miss hearing their little noises.
