Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding treatment processes for ants, termites, and other household pests. Positive reviews highlight professional conduct and the company's responsiveness to specific pest issues. However, recurring criticisms involve missed appointments, lack of communication, and unresolved pest problems that required multiple visits. Some clients also reported dissatisfaction with cancellation fees and instances of property damage during inspections, contrasting with the generally high satisfaction levels.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
547 Google reviews we collected
Phrases our text analysis found in 435 written reviews
Price verdicts customers left with their Google review
Middle half of what 65 customers paid ($48–$99) · gold mark = category median.
How often each topic comes up in the written reviews
We read 435 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gabriel was very knowledgeable, efficient and he educated me about the most practical way to eliminate my termites.”
“John Connaghan was very cordial and thorough with the task at hand.”
“They had to come out 2 times and still did not solve the problem.”
“Sergio showed up on time, listened to our problems and worked around our crazy, barking dogs to treat out home and keep the dogs safe.”
“The technician arrived late and seemed completely unprepared.”
“Abraham our technician arrived promptly on time, explained the process and spray methods to control the spiders/ants.”
“I highly recommend Brandon our technician for anyone looking for reliable pest control.”
“Price is fair considering they come out anytime in between scheduled appointments.”
“Called for a quote and the manager couldn’t even tell me what chemical they would use for a flea treatment.”
“I Would love to have him back for service again with his genuine smile and polite personality.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired HomeShield Pest Control for 8 kinds of job. Pick one to see what they paid and said.
We were told some one would come out YESTERDAY with a 3-6 window . And if they didn’t, they be here first thing this morning TODAY. No communication yesterday. Or today. Terrible service. I didn’t receive service. The service I wanted was around $125 and I was more than happy to pay it but no one showed up.
Sergio showed up on time, listened to our problems and worked around our crazy, barking dogs to treat out home and keep the dogs safe.
Our service guy was so professional and so kind and made our day with his positive attitude! He was thorough and on it!
Abraham our technician arrived promptly on time, explained the process and spray methods to control the spiders/ants./critters and was in/out quickly. Very respectful and communicative!!
Bradon was amazing! He answered all our questions and was so kind to our little puppy!
I highly recommend Brandon our technician for anyone looking for reliable pest control. He was incredibly friendly, professional, and took the time to explain the entire treatment process. Thank you Brandon!
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 53 | $66–$146 |
| Spider extermination | 47 | $73–$159 |
| General pest inspection | 41 | $66–$136 |
| Rodent extermination | 31 | $91–$323 |
| Ant extermination | 31 | $86–$246 |
| Hornet & wasp extermination | 16 | $99–$282 |
| Cockroach extermination | 15 | $88–$282 |
| Termite inspection | 9 | $93–$323 |
4.9 ★★★★★ 547 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Braden provided extra and expert problem solving and service for ant control here at our home in Brentwood. Thank you Braden!
We appreciate your recognition of the expert care provided for your ant control needs. Your acknowledgment of our service truly matters to us.
We've been using HomeShield for a couple of years now and have always enjoyed their services and, most importantly, customer support. Brandon did an exterior clean of our home today and it was flawless as usual.
Thank you, Jeffrey, for your continued trust and for highlighting our team's dedication and customer support. We appreciate your loyalty and kind words.
John Connaghan was very cordial and thorough with the task at hand.
Thank you, Debbie, for highlighting John’s professionalism and attention to detail. We appreciate you sharing your experience.
HomeShield pest control sent Gabriel Diaz to inspect my home for termites, free of charge. Gabriel was very knowledgeable, efficient and he educated me about the most practical way to eliminate my termites.
Sheri, thank you for recognizing Gabriel's expertise and educational approach. We appreciate your trust in HomeShield Pest Control for your termite inspection.
Sergio ia very professional and goes above and beyond to meet the requirements. Highly recommended individual and the company.
Thank you for highlighting our professionalism and dedication to service. Your recommendation of HomeShield Pest Control is truly appreciated.
We were told some one would come out YESTERDAY with a 3-6 window . And if they didn’t, they be here first thing this morning TODAY. No communication yesterday. Or today. Terrible service. I didn’t receive service. The service I wanted was around $125 and I was more than happy to pay it but no one showed up.
Hi Cece, My name is Bryana, and I’m the Customer Experience Manager at HomeShield Pest Control. Thank you for your business and for taking the time to share your feedback. We truly value customer input, it’s how we continue to improve and hold ourselves to a high standard. I would really appreciate the opportunity to learn more about what happened and see if there’s anything we can do to get things back on track. But unfortunately I am having trouble locating your account. You can contact me directly at 714-702-1058 ext 217 or at [email protected] and I'll make sure to get this straightened out, and make it right for you. Or if you want to provide me with your account information I can look you up and reach out to you personally. Thanks again and I'm so sorry for any trouble, I appreciate your business and feedback.
General service for household bugs
Thank you, Eugene, for sharing your positive experience with our household pest control service. We appreciate your support and trust in HomeShield Pest Control.
Sergio showed up on time, listened to our problems and worked around our crazy, barking dogs to treat out home and keep the dogs safe.
Our service guy was so professional and so kind and made our day with his positive attitude! He was thorough and on it!
Salis did a great job.
Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
