iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%12+0.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 104 spasiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★699 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the facility 4.9 out of 5 based on 699 reviews, highlighting positive experiences with services like Hydrafacials, microneedling, and massages. Customers frequently praise the staff's knowledge, communication, and ability to explain procedures and aftercare in a clean, relaxing environment. Recurring criticisms involve booking errors, unreturned phone calls, and complaints regarding value for money, including instances where treatment scope or pricing was altered without prior consent.
Google rating: 4.9 out of 5 from 699 reviews (97% five-star).
Reviews on this page: 699 Google reviews (661 with written comments, 19 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: October 26, 2026.
Service: Spa serving Honolulu, Hawaii.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companySpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Honolulu Spa And Wellness - Oahu: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Honolulu Spa And Wellness - Oahu: 88/100 on this factor. Category median: 91.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Honolulu Spa And Wellness - Oahu: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Honolulu Spa And Wellness - Oahu: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Honolulu Spa And Wellness - Oahu: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Honolulu Spa And Wellness - Oahu: 12/100 on this factor. Category median: 61.F
12
Bar = this company · dark tick = category median.
Star ratings
699 Google reviews we collected
4.9of 5
5 stars67797%
4 stars112%
3 stars20%
2 stars10%
1 star81%
Praise vs complaints
Phrases our text analysis found in 661 written reviews
98%praise
Praise78798%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1033%
Reasonable1963%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31039%
Quality & results16821%
Would recommend14118%
Communication8310%
Speed & response537%
Price & value314%
Honesty & trust192%
What customers talk about
We read 661 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m very happy with my results :) Cristy was great, she was fun to chat with and she is so knowledgeable!”
“Excellent service , profesional and good new techniques for skin care”
“I unfortunately need to update this review since service has been horrible.”
“I highly recommend Margo to anyone looking for a little pampering and beautiful results.”
“Wouldn't recommend.”
“She is very experienced, she explained every step of the Hydrafacial, very personable and friendly.”
“She makes you feel comfortable right away and takes great care of your skin.”
“I was having issues on my flight over from New York and couldn’t book through the slow WiFi.”
“I cannot recommend this place and the Geneo treatment, it's worth every penny.”
“I will be going somewhere else, even if I have to pay more for the same treatment, is NOT worth it!”
“I could tell she genuinely took the time to give my skin exactly what it needed, and nothing ever felt rushed.”
People customers mention
Grace43 reviews
Rachel34 reviews
Meghan26 reviews
Hydrafacial23 reviews
Cristylin23 reviews
Margo22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Honolulu Spa And Wellness - Oahu for 6 kinds of job. Pick one to see what they paid and said.
CLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Grace & Diana did a great job. We both are 100% satisfied and will be back. Excellent customer service.
Great priceHydraFacial
DanielLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Margo was fantastic!
This was the best Platinum Hydrafacial I’ve ever had. She made the entire experience feel relaxing and luxurious, and my skin looks refreshed, radiant, and glowing.
I highly recommend Margo to anyone looking for a little pampering and beautiful results.
I can’t wait to come back for my next treatment!
Peter5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Tried to blame me for a booking that wasn't clear on their website. Needed something last minute, confirmed shortly after I booked, then texted me to cancel the next day saying it wasn't listed on their website when it clearly was. Wouldn't recommend.
Ariella3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I go here every now and then to get Microneedling! I’m very happy with my results :) Cristy was great, she was fun to chat with and she is so knowledgeable! Overall, all the experiences I’ve had at here have been great 🫶
Reasonable priceMicroneedling
Macaele4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Grace took such good care of me and I felt amazing after! Definitely a great spot for any kind of service.
Chemical peels
Cynthia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cristylin did the best Glo2Facial Geneo Premium package treatment which included a HydraFacial & derma planing! After the treatment the skin on my face was glowing. Overall results are very good and I’m very satisfied with Christylin’s wonderful skill and advice. She has the sweetest & most calming voice!
Grace & Diana did a great job. We both are 100% satisfied and will be back. Excellent customer service.
Price assessment: Great price
Services: HydraFacial
Response from the owner · 2 weeks ago
Thank you, C L. We are so glad Grace and Diana exceeded expectations and that you are both completely satisfied. Your praise of our customer service means a lot, and we hope to see you again soon.
Daniel OdroniecLocal Guide · 4 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Margo was fantastic!
This was the best Platinum Hydrafacial I’ve ever had. She made the entire experience feel relaxing and luxurious, and my skin looks refreshed, radiant, and glowing.
I highly recommend Margo to anyone looking for a little pampering and beautiful results.
I can’t wait to come back for my next treatment!
Response from the owner · 2 weeks ago
Daniel, we are thrilled Margo provided such an outstanding Platinum Hydrafacial and that your skin looks refreshed and glowing. We appreciate you recommending her and are glad the experience felt relaxing and luxurious. We look forward to welcoming you back for your next treatment.
Ricardo Carrasco8 reviewsiTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
Excellent service , profesional and good new techniques for skin care
Price assessment: Great price
Services: HydraFacial
Response from the owner · 3 weeks ago
Ricardo, thank you for the excellent rating. We're thrilled you found our team professional and appreciated the new skin care techniques. Your feedback motivates us to keep improving, and we look forward to your next visit.
Peter Kim5 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Tried to blame me for a booking that wasn't clear on their website. Needed something last minute, confirmed shortly after I booked, then texted me to cancel the next day saying it wasn't listed on their website when it clearly was. Wouldn't recommend.
Response from the owner · 3 weeks ago
Hi Peter, we’re sorry for the misunderstanding. We would like to clarify that after receiving your online booking, our receptionist noticed that the service selected by you was not available for male clients at our Honolulu location…(the technique is very different for male vs female and it requires a special training).
Our receptionist contacted you before your appointment to confirm the booking details and, once confirmed, immediately let you know that unfortunately we could not accommodate the requested service at this location.
Our intention was certainly not to blame you. We contacted you specifically to prevent you from making an unnecessary trip to the spa. We understand the disappointment of having a last-minute appointment canceled and apologize for the inconvenience. We are also reviewing our online booking descriptions to make this distinction even clearer in the future.
camryn cox5 reviewsiTotal number of Google reviews camryn has written across all businesses on Google Maps, not just this one.
I go here every now and then to get Microneedling! I’m very happy with my results :) Cristy was great, she was fun to chat with and she is so knowledgeable! Overall, all the experiences I’ve had at here have been great 🫶
Price assessment: Reasonable price
Services: Microneedling
Response from the owner · a month ago
Thank you, Ariella, for the wonderful feedback. We are so glad your microneedling results have been great and that Cristy’s friendly, knowledgeable care made your visits enjoyable. We appreciate your continued support and look forward to welcoming you back.
Macaele DeVries4 reviewsiTotal number of Google reviews Macaele has written across all businesses on Google Maps, not just this one.
Grace took such good care of me and I felt amazing after! Definitely a great spot for any kind of service.
Services: Chemical peels
Response from the owner · a month ago
Macaele, we appreciate your feedback. Hearing that Grace’s care left you feeling amazing and that you’d recommend us for any service makes our day. We hope to welcome you back soon.
Cynthia4 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Cristylin did the best Glo2Facial Geneo Premium package treatment which included a HydraFacial & derma planing! After the treatment the skin on my face was glowing. Overall results are very good and I’m very satisfied with Christylin’s wonderful skill and advice. She has the sweetest & most calming voice!
Price assessment: Reasonable price
Services: HydraFacial, Dermaplaning
Response from the owner · a month ago
Thank you, Cynthia, for this wonderful review. We are thrilled Cristylin’s expertise and calming presence made your Glo2Facial so effective and left your skin glowing. Your kind words mean a lot to us. We look forward to seeing you again.
Nicole Yamada2 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I had my first SaltFacial at Honolulu Spa and Wellness yesterday and omg does my face still glow now! I don't know what magic they did but I never imagined my mature and heavily sun damaged skin still had the potential to look so radiant, even the dull colour seemed to be replaced by a subtle rosiness. Jasmine my esthetician was very lovely too, professional yet warm and cheery. I would definitely come back and pamper myself some more!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you so much for sharing your experience, Jo. We are so happy your SaltFacial left your skin glowing and that Jasmine's warm, professional care made the visit special. Hearing your skin looks refreshed and rosy truly makes our day. We look forward to your next visit for more pampering.
