Byron Turnbow4 reviewsTotal number of Google reviews Byron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHub City saved my dogs life. Forever Grateful. May God bless you all.
Hub City Animal Hospital
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%80+19.4Value 14%73+10.3Replies to reviews 7%89+6.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 26 pet hospicePosition by Experts Score among all companies we track in this category. · better than 96%
4.9 ★★★★★ 144 Google reviews · 24 photos
97%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
Hub City Animal Hospital at a glance
Google reviewers rate Hub City Animal Hospital 4.9 out of 5 stars based on 144 reviews, with the owner responding to 97% of comments. Customers frequently praise the facility's cleanliness, staff friendliness, and thorough explanations during exams, vaccinations, and emergency care. Many highlight the clinic's ability to handle urgent situations quickly and provide compassionate support. However, a few low-star reviews criticize appointment scheduling delays and a specific instance of poor communication regarding emergency transfer logistics.
- Google rating: 4.9 out of 5 from 144 reviews (97% five-star).
- Reviews on this page: 144 Google reviews (118 with written comments, 26 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 5, 2026.
- Service: Pet Hospice serving Jackson, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hub City Animal Hospital: 92/100 on this factor. Category median: 70.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hub City Animal Hospital: 80/100 on this factor. Category median: 58.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hub City Animal Hospital: 73/100 on this factor. Category median: 70.B
73
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hub City Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hub City Animal Hospital: 89/100 on this factor. Category median: 45.A
89
Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
- 5 stars14097%
- 4 stars11%
- 3 stars00%
- 2 stars21%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
- Praise16299%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price38%
- Reasonable3284%
- Overpriced13%
- Not sure25%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6942%
- Quality & results2717%
- Would recommend2616%
- Speed & response159%
- Communication149%
- Price & value64%
- Honesty & trust64%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My nerves were so tore up I hadn’t slept all night and the girls there were so nice and reassuring.”
“I had a great experience when I brought my dog in for a visit.”
“If you’re looking for a vet in the area I’d definitely recommend Hub City!”
“…eel like I wasn’t crazy for feeling that it was urgent and got me in within an hour of me calling.…”
“Crockett fully explained the way ahead for Charlie.”
“The staff was quick, efficient, caring, and very affordable.”
“I trust them completely with my pet's care—highly recommend!”
People customers mention
- Dabney 43 reviews
- Steed 4 reviews
- Vet 3 reviews
- Clinic 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hub City Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Bobbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My 5 month old bully puppy had swallowed something and had been passing blood for almost 4 hours. I called about 10 vets in Jackson and hub city animal hospital was the only one who made me feel like I wasn’t crazy for feeling that it was urgent and got me in within an hour of me calling. My nerves were so tore up I…
Ellie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I rescued three sick puppies and thought they were not going to make it. Dr. Crockett and her team were FANTASTIC and gave us the best care. They were so caring and checkup on us a few days later. If you’re looking for a vet in the area I’d definitely recommend Hub City!!
Reasonable price
Keaton12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and clean. Dr. Crockett was fabulous with Charlie our brown lab. Dr. Crockett fully explained the way ahead for Charlie.
Large animals
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This clinic is phenomenal. Doctors and vet techs are wonderful. They are professional yet friendly at the same time. The take excellent care of your pet and their owners. My dog had problems standing and they put a blanket in the floor so her feet wouldn't slide. I have never been to a animal hospital as good as Hub City.
Reasonable price
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
If you are looking for excellent customer service from the first phone call to checking out, above and beyond caring and compassionate staff and expertise for your fur baby, you’ve found it at Hub City Animal Hospital! We highly recommend Dr. Sarah and the team at Hub City!
Stacy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had a great experience when I brought my dog in for a visit. The staff was friendly, and they treated my dog well.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 13 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 144 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Bobbie Stanfill2 reviewsTotal number of Google reviews Bobbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy 5 month old bully puppy had swallowed something and had been passing blood for almost 4 hours. I called about 10 vets in Jackson and hub city animal hospital was the only one who made me feel like I wasn’t crazy for feeling that it was urgent and got me in within an hour of me calling. My nerves were so tore up I hadn’t slept all night and the girls there were so nice and reassuring. Knox is doing so much better! Thank you so much
Response from the owner · a month ago
Thank you so much for sharing Knox’s story with us! We know how frightening and stressful it must have been to see him passing blood, especially after such a long night without sleep. We’re so glad our team was able to get Knox seen quickly and provide some reassurance when you needed it most. Most importantly, we’re thrilled to hear that he is doing so much better! Give that sweet boy some extra love from all of us at Hub City. Thank you for trusting us with Knox’s care! 🐾❤️
Ellie Epperson11 reviewsTotal number of Google reviews Ellie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI rescued three sick puppies and thought they were not going to make it. Dr. Crockett and her team were FANTASTIC and gave us the best care. They were so caring and checkup on us a few days later. If you’re looking for a vet in the area I’d definitely recommend Hub City!!
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for sharing your experience! We’re incredibly grateful that you trusted Dr. Crockett and our team with your three precious puppies. We know how scary it can be when they’re so sick, and we’re so happy we could be there to support you and help care for them. Checking in with our patients and their families is something we truly value. Thank you for your kind words and for recommending Hub City—we’re so glad to be part of their journey! 🐾❤️
Keaton Beaumont12 reviewsTotal number of Google reviews Keaton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and clean. Dr. Crockett was fabulous with Charlie our brown lab. Dr. Crockett fully explained the way ahead for Charlie.
- Services: Large animals
Response from the owner · a month ago
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience and that Dr. Crockett took such great care of Charlie. We’re glad she was able to clearly explain the plan moving forward and help you feel confident in Charlie’s care. We truly appreciate your trust in our team and your kind words! 🐾❤️
Michael Blackwell9 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis clinic is phenomenal. Doctors and vet techs are wonderful. They are professional yet friendly at the same time. The take excellent care of your pet and their owners. My dog had problems standing and they put a blanket in the floor so her feet wouldn't slide. I have never been to a animal hospital as good as Hub City.
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for your kind words and for trusting Hub City with your sweet girl! We’re so glad our team could make her more comfortable and help her feel safe during her visit. We truly care about both our patients and their families, and it means so much to hear that you felt that care. We appreciate you taking the time to share your experience with us! ❤️🐾
Jill Joiner5 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you are looking for excellent customer service from the first phone call to checking out, above and beyond caring and compassionate staff and expertise for your fur baby, you’ve found it at Hub City Animal Hospital! We highly recommend Dr. Sarah and the team at Hub City!
Response from the owner · 2 months ago
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had such a positive experience from your first phone call through checkout. Providing compassionate care, exceptional service, and expert medical attention for every pet is what we strive for every day. Dr. Sarah and the entire Hub City Animal Hospital team truly appreciate your trust and support. It was our pleasure to care for your fur baby, and we look forward to seeing you both again!
Dustin JohnsonLocal Guide · 23 reviewsTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff and Dr. Dabney is the best.
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for the review!
Willie BradfordLocal Guide · 13 reviewsTotal number of Google reviews Willie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood place for your pet to be seen. Only been there twice.
- Price assessment: Not sure
Response from the owner · 4 months ago
Thank you for the review!
Stacy Sarver6 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience when I brought my dog in for a visit. The staff was friendly, and they treated my dog well.
Response from the owner · 4 months ago
Thank you, Stacy!
Pamela StanfieldLocal Guide · 28 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful clinic with a friendly staff.
- Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much for your kind words! We're glad to hear you enjoyed your visit and found our clinic beautiful and our team friendly. We truly appreciate your support and look forward to seeing you again!
Business details
- Address: 2968 Bells Hwy, Jackson, TN 38305
- Phone: (731) 574-9838
- Website: hubcityanimal.com
- Service area: Jackson, TN