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IBJI Physical & Occupational Therapy - Joliet logo

IBJI Physical & Occupational Therapy - Joliet

Physical therapist · Justice, IL · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%89+25.1Replies to reviews 8%31+2.6Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 28 occupational therapy clinicsPosition by Experts Score among all companies we track in this category. · better than 19%
4.9 ★★★★★ 257 Google reviews · 8 photos
94%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
Nov 2026latest review
📞 Call (815) 207-4223Request a call backWebsite ↗

IBJI Physical & Occupational Therapy - Joliet at a glance

Google reviewers rate IBJI Physical & Occupational Therapy - Joliet 4.9 out of 5 based on 257 reviews, with the owner responding to 54% of them. Patients frequently highlight the friendly, knowledgeable staff, effective communication, and ease of scheduling appointments for post-surgical rehabilitation and general care. However, several low-star reviews criticize the billing department for confusing insurance processing and payment plans, while others note that the clinic’s standardized treatment approach may not adequately address complex or unique patient needs.

  • Google rating: 4.9 out of 5 from 257 reviews (94% five-star).
  • Reviews on this page: 257 Google reviews (172 with written comments, 4 with photos).
  • Owner responses: the business replied to 54% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Occupational Therapy Clinic serving Justice, Illinois.

Data from Google, last updated November 2, 2026.

Score profile vs other occupational therapy clinics

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction90Reliability89Craft & service–Value–Momentum100Replies to reviews31Satisfaction: 90 (median 93)Reliability: 89 (median 94)Momentum: 100 (median 100)Replies to reviews: 31 (median 84)
This companyOccupational Therapy Clinics median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IBJI Physical & Occupational Therapy - Joliet: 90/100 on this factor. Category median: 93.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IBJI Physical & Occupational Therapy - Joliet: 89/100 on this factor. Category median: 94.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IBJI Physical & Occupational Therapy - Joliet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IBJI Physical & Occupational Therapy - Joliet: 31/100 on this factor. Category median: 84.D
31

Bar = this company · dark tick = category median.

Star ratings

257 Google reviews we collected

  • 5 stars24194%
  • 4 stars125%
  • 3 stars00%
  • 2 stars21%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 172 written reviews

  • Praise18197%
  • Complaints53%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11260%
  • Would recommend3016%
  • Quality & results179%
  • Speed & response126%
  • Communication84%
  • Honesty & trust63%
  • Price & value11%

What customers talk about

We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The therapists Alyssa and Christine are very wonderful and caring.”
  • “I highly recommend using IBJI for physical therapy.”
  • “Definitely recommend these group great service very helpful and friendly”
  • “They were consistently welcoming, warm, professional, and efficient, ensuring appointments and communications were handled smoothly.”
  • “From the communication at the desk scheduling to the care and treatment of both the OT Professionals it has been a very experience receiving the rehab I need!”
  • “While I am *happy* to have completed my therapy, I will genuinely miss coming in each week.”
    “After 7 phone calls to try and clarify this charge— maybe a coding error - it seems more likely it is possibly insurance fraud.”

People customers mention

  • Amy 6 reviews
  • Anna 5 reviews
  • Gabby 5 reviews
  • Alyssa 4 reviews
  • Dinah 3 reviews
  • Therapists 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

All around Great customer service. They Keep your spirits up, that you’ll get back to the way you were before your injury!! Just really great people to work with!!

Veronica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Professional personable caring attentive customer service from entrance to exit.

Super2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

I have used IBJI for rehab after 2 surgeries at Hinsdale Orthopedics. Both of these teams work together so we’ll, it’s super easy. Communication is great.

Renee13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great doctor s a nurse's. Great staff all around. Was very pleased a world recommend them.

Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend using IBJI for physical therapy. I used to use ATI, but find that the therapists at IBJI are much more attentive.

Sandy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

All the staff is very welcoming and friendly, along with the therapist being extremely knowledgeable.

Compare with

Photos

Customer reviews

4.9 ★★★★★ 257 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Maria Hernandez4 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The therapists Alyssa and Christine are very wonderful and caring.

Response from the owner · a day ago

Thank you for taking the time to leave us a review!

Jason Stawarz5 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All around Great customer service. They Keep your spirits up, that you’ll get back to the way you were before your injury!! Just really great people to work with!!

Response from the owner · a month ago

Thank you for taking the time to leave us a review!

Veronica Crim2 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional personable caring attentive customer service from entrance to exit.

Response from the owner · 3 weeks ago

As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you!

Super G2 reviewsTotal number of Google reviews Super has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have used IBJI for rehab after 2 surgeries at Hinsdale Orthopedics. Both of these teams work together so we’ll, it’s super easy. Communication is great.

Renee Lacivita13 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great doctor s a nurse's. Great staff all around. Was very pleased a world recommend them.

Response from the owner · a month ago

Thanks for the positive feedback!

Nancy Martinucci8 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend using IBJI for physical therapy. I used to use ATI, but find that the therapists at IBJI are much more attentive.

Sandy P6 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All the staff is very welcoming and friendly, along with the therapist being extremely knowledgeable.

Carla TaylorLocal Guide · 18 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I greatly appreciate the caring and friendly staff that has worked to help me feel my best after an injury from a fall. A nice place to visit that tries to minimize my aches and pains. : )

Response from the owner · a month ago

Thanks for the positive feedback!

Bonnie Bernhard8 reviewsTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place for PT. All the employees are very kind and helpful. This is my second time around , second knee replacdment. Requested the same therapists as the last time. Thank you Anna and Dinah.

Response from the owner · a month ago

Thanks for the positive feedback!

George Webber2 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My condition has greatly improved through the efforts of my therapist.

Response from the owner · a month ago

As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you!

IBJI Physical & Occupational Therapy - Joliet on Google Maps →

Business details

  • Address: 3296 Executive Dr Unit 201, Joliet, IL 60431
  • Phone: (815) 207-4223
  • Website: ibji.com
  • Service area: Justice, IL