bryan polkLocal Guide · 6 reviewsTotal number of Google reviews bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience from sales to install
- Price assessment: Great price
Impulse Alarm LLC - Brinks Home Authorized Dealer
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%15+1.1Craft & service penalty69−3.1Momentum penalty98−0.2Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 26 fire protection servicesPosition by Experts Score among all companies we track in this category. · better than 36%
4.8 ★★★★★ 579 Google reviews · 15 photos
94%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
6.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review
Impulse Alarm LLC - Brinks Home Authorized Dealer at a glance
Customers frequently praise the company for punctual, efficient installations, knowledgeable staff, and competitive pricing. However, recurring complaints involve post-installation issues, such as unfulfilled equipment promises, unresponsive customer support, and difficulties with contract terms or system malfunctions.
- Google rating: 4.8 out of 5 from 579 reviews (94% five-star).
- Reviews on this page: 579 Google reviews (451 with written comments, 10 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 24, 2026.
- Service: Fire Protection serving Las Vegas, Nevada.
Data from Google, last updated October 26, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Impulse Alarm LLC - Brinks Home Authorized Dealer: 80/100 on this factor. Category median: 85.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Impulse Alarm LLC - Brinks Home Authorized Dealer: 62/100 on this factor. Category median: 81.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Impulse Alarm LLC - Brinks Home Authorized Dealer: 69/100 on this factor. Category median: 85.B
69
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Impulse Alarm LLC - Brinks Home Authorized Dealer: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Impulse Alarm LLC - Brinks Home Authorized Dealer: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Impulse Alarm LLC - Brinks Home Authorized Dealer: 15/100 on this factor. Category median: 61.F
15
Bar = this company · dark tick = category median.
Star ratings
579 Google reviews we collected
- 5 stars54494%
- 4 stars51%
- 3 stars20%
- 2 stars00%
- 1 star285%
Praise vs complaints
Phrases our text analysis found in 451 written reviews
- Praise65795%
- Complaints375%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2958%
- Reasonable1938%
- Overpriced00%
- Not sure24%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23133%
- Quality & results13820%
- Speed & response10415%
- Communication9113%
- Would recommend8312%
- Price & value284%
- Honesty & trust193%
What customers talk about
We read 451 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ricky was amazing, he was super professional, detailed and very knowledgeable.”
“They was deceptive,rude and their salesman are scamming their customers by false advertising”
“The explanations were thorough and easy to understand.”
“This is by far one of the worst predatory companies scamming people into three year unbreakable contracts.”
“Oliver explained security levels great and lined up install same day.”
“He explained everything and made me VERY comfortable with the decision I made.”
“I would absolutely recommend John, this system, and the company to anyone looking for a home security system!”
“i would not recommend impulse alarm for ADT systems.”
“He was knowledgeable, professional, and oh did I mention gave a great deal?”
“) I really didn’t know what I needed and I felt everything was over priced.”
“Thank you Mark for answering all of our questions & honesty.”
“Shady salesman named Jaime Ruiz came and made a deal with me for 3 months free.”
People customers mention
- Renee 9 reviews
- Larry 8 reviews
- John 7 reviews
- Jeremy 7 reviews
- Stephanie 5 reviews
- Technician 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
lee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very knowledgeable and friendly guys. Only took an hour or two to take down replace and add new cameras. Very happy with the end result. Very clean look no wires. Highly recommend these guys
Great price
DanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nick Payne gave me an excellent rate, and inspected my home and helped me determine what I needed and what did not need. He and a technician Larry installed my system in less than three hours, helped me when I was struggling to get my account set up, and taught me to use my system. My system is effective and…
Great price
Marcos12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★
My technician Isai came on time. Installation was easy and he went thru all the info for all security situations. But after installation is where the issues came up. 8-18-26 UPDATE: After installation, I was told that they will deliver Brinks signs and stickers the following week. After 3 months of texts with…
Caroline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ricky was amazing, he was super professional, detailed and very knowledgeable. I am very happy with my alarm system and glad I went with Impulse Alarm!
Kimber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Scott is the man! He made this so easy and he was very efficient. If you need alarm service, don’t look anywhere else but Kiwi.
Great price
NatalieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
OMG John Pretlor was a Great sales person and installer. He explained everything and made me VERY comfortable with the decision I made. It took two years for me to make this decision and John and Impulse Alarms will get my referral anytime!!!
Great price
Photos
Customer reviews
4.8 ★★★★★ 579 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
lee autrey6 reviewsTotal number of Google reviews lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery knowledgeable and friendly guys. Only took an hour or two to take down replace and add new cameras. Very happy with the end result. Very clean look no wires. Highly recommend these guys
- Price assessment: Great price
Response from the owner · 5 days ago
Glad we could make you happy Lee! Thanks for the five stars. Please let us know if there is anything we can do to help.
Dan GalarzaLocal Guide · 12 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNick Payne gave me an excellent rate, and inspected my home and helped me determine what I needed and what did not need. He and a technician Larry installed my system in less than three hours, helped me when I was struggling to get my account set up, and taught me to use my system. My system is effective and potent (they use Brinks.) I recommend them to anyone local in Las Vegas!
- Price assessment: Great price
Response from the owner · a week ago
Thanks for the 5 stars Dan! Glad to hear that Nick and Larry took great care of you. Please let us know if there is anything else we can do to help.
Plants 4 Vets1 reviewTotal number of Google reviews Plants has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEfficient, respect of property. Competitive pricing and quality products
Response from the owner · a month ago
Thank you for your review and kind words. We appreciate it!
LaShawn Fields10 reviewsTotal number of Google reviews LaShawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBoth reps were awesome. They showed me how to use the system and everything!!
Response from the owner · 2 months ago
That's what we like to hear LaShawn! We will let them know. Appreciate your business.
Marcos Shih12 reviewsTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy technician Isai came on time. Installation was easy and he went thru all the info for all security situations. But after installation is where the issues came up. 8-18-26 UPDATE: After installation, I was told that they will deliver Brinks signs and stickers the following week. After 3 months of texts with the technician, he keeps making excuses and lies. One week he will say "the signs are in the mail and will get to you soon". Then it's "I'll stop by this week". Eventually, Isai stopped responding to texts. The installation was on May 19 and it's August 18 now. 8/27/26: Finally after months of asking politely, I was able to receive the Brinks signs and stickers.
Response from the owner · 5 months ago
Thanks, Marcos for the great review! It's always great to hear that Asai walked you through everything you needed to know, and made sure your account and app were all set up before leaving. If we can help with anything else just let us know. Were glad it was a great experience for you!
Caroline Ramirez2 reviewsTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRicky was amazing, he was super professional, detailed and very knowledgeable. I am very happy with my alarm system and glad I went with Impulse Alarm!
Response from the owner · a month ago
Hi, Caroline, Thank you. Super pleased that you are happy with us and Ricky!
Kimber Shaw5 reviewsTotal number of Google reviews Kimber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScott is the man! He made this so easy and he was very efficient. If you need alarm service, don’t look anywhere else but Kiwi.
- Price assessment: Great price
Response from the owner · a month ago
We appreciate the 5 stars Kimber. Glad to hear how Scott made it easy for you. Thanks again!
Natalie HuckinsLocal Guide · 27 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOMG John Pretlor was a Great sales person and installer. He explained everything and made me VERY comfortable with the decision I made. It took two years for me to make this decision and John and Impulse Alarms will get my referral anytime!!!
- Price assessment: Great price
Response from the owner · a month ago
Thanks Natalie, what a great review! We will let John know just how happy you are with his work. Please let us know if we can do anything to help.
RBryan W10 reviewsTotal number of Google reviews RBryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience
- Price assessment: Not sure
Response from the owner · 2 months ago
Thank you for the five star review! Be sure and let us know if there is anything we can do to help.
Impulse Alarm LLC - Brinks Home Authorized Dealer on Google Maps →
Business details
- Address: 1810 E Sahara Ave #324, Las Vegas, NV 89104
- Phone: (866) 266-6908
- Website: impulsealarm.com
- Service area: Las Vegas, NV