iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty85−1.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★276 Google reviews · 24 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$410typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate InMove Delivery & Moving 4.9 out of 5 based on 276 reviews. Customers frequently praise the company for punctual arrival, clear communication, and careful handling of furniture during residential moves and large item deliveries. The owner responds to a high percentage of feedback. However, some lower-rated reviews criticize the pricing as higher than expected or quote, with isolated complaints regarding parking etiquette and adherence to safety protocols.
Google rating: 4.9 out of 5 from 276 reviews (95% five-star).
Reviews on this page: 276 Google reviews (234 with written comments, 3 with photos).
Owner responses: the business replied to 87% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
InMove Delivery & MovingFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.InMove Delivery & Moving: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.InMove Delivery & Moving: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.InMove Delivery & Moving: 85/100 on this factor. Category median: 96.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.InMove Delivery & Moving: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.InMove Delivery & Moving: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.InMove Delivery & Moving: 84/100 on this factor. Category median: 82.A
84
Bar = this company · dark tick = category median.
Star ratings
276 Google reviews we collected
4.9of 5
5 stars26195%
4 stars93%
3 stars21%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 234 written reviews
98%praise
Praise53698%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1938%
Reasonable3162%
Overpriced00%
Not sure00%
$410-49% vs typical furniture delivery
Middle half of what 45 customers paid ($135–$731) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14727%
Speed & response13725%
Would recommend9117%
Quality & results6311%
Communication499%
Price & value468%
Honesty & trust163%
What customers talk about
We read 234 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They're very professional about caring for your furniture and house!”
“Their team was moving in another person in our community and they were incredibly rude to everyone who interacted with them.”
“Mergim and Skylar were very friendly and efficient while unloading our truck.”
“We were told by the move coordinator Justine that the earlier shift for these guys was delayed and hence they will be arriving soon.”
“They were recommended to me and I would recommend them as well.”
“It was a fantastic experience from start to finish!”
“We had a terrible experience with Inmove company.”
“They were very communicative, professional throughout the entire process.”
“Their services are definitely worth it as the quality of their work was outstanding.”
“Excellent, efficient and prompt service, though a bit on the pricey side.”
“I highly recommend InMove for anyone looking for a reliable and professional moving service.”
People customers mention
Kirkland7 reviews
Seattle6 reviews
James6 reviews
Bellevue5 reviews
Anthony5 reviews
Carlos4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired InMove Delivery & Moving for 8 kinds of job. Pick one to see what they paid and said.
Zeping7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
It was a fantastic experience from start to finish! They responded proactively to my questions. They don't have any hidden fees. They're very professional about caring for your furniture and house!
AustinLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mergim and Skylar were very friendly and efficient while unloading our truck. Would recommend.
Cynthia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mergim and Skyler were careful, friendly, efficient and overall wonderful to work with. They were recommended to me and I would recommend them as well.
Paid $1,000–1,500Reasonable priceSenior moving
Alexi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mergem and his Team at IN MOVE are fantastic, quick, and gentle with your items.
This is a team that knows what they are doing and go the extra mile to respect your stuff.
I will be using them and referring them exclusively moving forward!
Paid $1–500Great priceOversized-item moving
Pamela12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
The guys worked hard. Very polite and responsive. Easy to reserve a day and time.Nick was very helpful.
Paid $1,000–1,500Reasonable priceSenior moving
BruceLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
If you are on the fence about moving companies, I would not hesitate to recommend InMove. It’s so rare these days to have a vendor communicate promptly and frequently about scheduling, arrival times, etc. but they did it flawlessly. The work done to move my safe was meticulous, Skylar is a textbook example of…
It was a fantastic experience from start to finish! They responded proactively to my questions. They don't have any hidden fees. They're very professional about caring for your furniture and house!
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving, Moving-related junk removal
Response from the owner · 15 hours ago
Thank you for your feedback. We prioritize clear communication and meticulous care throughout our service process. It is rewarding to know our commitment to transparency and professionalism met your expectations. We appreciate your business.
Best,
InMove Management
Ivan EdouardLocal Guide · 27 reviewsiTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
We apologize that our pricing did not meet your expectations. We strive to provide value through the quality of our offerings and would appreciate the opportunity to discuss your concerns further if you wish.
Additionally, we don’t have any record of you in our system as a customer, looks like you’ve never actually used our services, perhaps you might be mistaken us with another company?..
Best,
InMove Management
Wackotaco2 reviewsiTotal number of Google reviews Wackotaco has written across all businesses on Google Maps, not just this one.
Really great at communicating. Team was friendly, quick and affordable!
Price: $1–500
Response from the owner · 3 days ago
Thank you for the positive feedback. We prioritize clear communication and efficient service to ensure high-quality results. Our team remains committed to maintaining these standards and delivering value in every interaction.
Justin Reiner6 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
InMove did an exceptional job unloading our moving truck. These guys are professional, go above and beyond, and took great care of our stuff. They were are very respectful & we will definitely use them in the future.
Response from the owner · 4 days ago
Justin,
Thank you for your feedback. We are pleased to hear that our team provided professional and careful service. We appreciate your recommendation and look forward to the opportunity to assist you again in the future.
Best,
InMove Management
ericka finkLocal Guide · 13 reviewsiTotal number of Google reviews ericka has written across all businesses on Google Maps, not just this one.
Irving and Freddy did a wonderful job! They were very communicative, professional throughout the entire process. They made everything go smoothly, and I really appreciated their hard work. Highly recommend!
Response from the owner · 5 days ago
Ericka,
Thank you for your kind words. We are pleased to hear that our team provided professional and communicative service. Your recommendation is greatly appreciated, and we look forward to serving you again in the future.
Best,
InMove Management
Austin HowellLocal Guide · 21 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Mergim and Skylar were very friendly and efficient while unloading our truck. Would recommend.
Price assessment: Reasonable price
Price: $500–1,000
Services: Small furniture moving
Response from the owner · a week ago
Hi Austin,
Thank you for your feedback regarding your recent experience. We are pleased that our team provided efficient service during your move. We appreciate your recommendation and look forward to serving you again.
Best,
InMove Team
Cynthia Ferrendelli3 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Mergim and Skyler were careful, friendly, efficient and overall wonderful to work with. They were recommended to me and I would recommend them as well.
Price assessment: Reasonable price
Price: $1,000–1,500
Services: Senior moving
Response from the owner · a week ago
Hi Cynthia,
Thank you for the kind words. We are committed to excellence and are proud that our team delivered such a seamless experience. Your recommendation means a great deal to us.
Best,
InMove Management
Dylan Baker7 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
I couldn't be happier with the service from In Move! They moved us in the Kirkland area and were fantastic. The crew arrived on time, worked ridiculously fast, and took great care wrapping and protecting our furniture. Excellent quality work and super easy to work with. I’d definitely hire them again!
Price assessment: Great price
Services: Business & corporate-related moving
Response from the owner · 2 weeks ago
Dylan,
We appreciate your feedback! We make it a priority for our customers to be more than satisfied with our services and I’m glad we were able to that for you! We look forward to assisting you again in the future!
Best,
InMove Management
Bobby Hill7 reviewsiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Mergim and Skylar were very friendly and helpful through this whole process. They were very professional and worked very fast and efficient. I was moving from Bellevue to Mukilteo and the whole process was very smooth and great! I would highly recommend them for all your residential and commercial moves!
Price assessment: Great price
Response from the owner · Edited 2 weeks ago
Bobby,
Thank you for your feedback. I am proud of our team’s efficiency and care. We hold ourselves to the highest standards to ensure every experience is seamless and professional. We truly appreciate your recommendation.
Best,
InMove Team
Kendrick WalkerLocal Guide · 13 reviewsiTotal number of Google reviews Kendrick has written across all businesses on Google Maps, not just this one.
InMove was great to work with. The crew was professional, careful with everything, and made the move feel much easier than expected. They worked efficiently and handled the furniture with care from start to finish. Definitely recommend them for moving or delivery services around Kirkland.
Response from the owner · 2 weeks ago
Kendrick,
Thank you for taking the time to write us such positive feedback! We truly appreciate your review and it was a pleasure to assist you. We take great pride in our customer satisfaction and our crews efficiency and getting the job done to the customers expectation and beyond! We look forward to serving you again in the future
Best,
InMove Management
