Drew Craker8 reviewsTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJP was great! Highly recommend
Installs Express
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%93+13.2Replies to reviews 7%41+2.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 16 appliance installationPosition by Experts Score among all companies we track in this category. · better than 33%
4.9 ★★★★★ 748 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Nov 2026latest review
Installs Express at a glance
Customers frequently praise the punctuality, professionalism, and thoroughness of the installation teams, noting that technicians often arrive on time, communicate effectively, and leave the work area clean. Recurring themes include skilled handling of appliances like dishwashers and ovens, with installers taking the time to test equipment and answer questions. However, low-star reviews highlight significant issues with appointment management, including missed slots, last-minute cancellations, and extended wait times for rescheduling. Some customers also criticized communication difficulties, such as long hold times, and noted that specific parts were missing during certain jobs.
- Google rating: 4.9 out of 5 from 748 reviews (97% five-star).
- Reviews on this page: 748 Google reviews (674 with written comments, 46 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: November 12, 2026.
- Service: Appliance Installer serving West Bountiful, Utah.
Data from Google, last updated November 12, 2026.
Score profile vs other appliance installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Installs Express: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Installs Express: 85/100 on this factor. Category median: 87.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Installs Express: 100/100 on this factor. Category median: 95.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Installs Express: 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Installs Express: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Installs Express: 41/100 on this factor. Category median: 81.C
41
Bar = this company · dark tick = category median.
Star ratings
748 Google reviews we collected
- 5 stars72497%
- 4 stars41%
- 3 stars20%
- 2 stars20%
- 1 star162%
Praise vs complaints
Phrases our text analysis found in 674 written reviews
- Praise1,26698%
- Complaints252%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude42533%
- Speed & response32225%
- Quality & results27421%
- Would recommend13210%
- Communication1048%
- Price & value171%
- Honesty & trust171%
What customers talk about
We read 674 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The installer, Ricky, was friendly,, competent, knowledgeable and did a very professional job.”
“I told him I made the appointment 11 days ago, took off work, and that his behavior was unprofessional.”
“The key under the mat was moved and he came back to make sure it got installed the same day!”
“He apologized for the delay and wrote that this was a sign that he needed to get a new insurer.”
“JP was awesome, very professional, clearly has a ton of experience and his attention to detail was top notch.”
“The management of the appointment was awful from my perspective.”
“Highly recommend him and his company to anyone looking to have appliances installed.”
“I would recommend anyone considering them to find literally any other company.”
“He was super professional and answered all my questions.”
“I thought the cost was fair and they found ways to keep it a lower cost for me.”
“I confirmed that they were insured, and they gave me a quote for the job and two employees to do it.”
“Reliable, friendly, and just solid people to have in your home.”
People customers mention
- Michael 33 reviews
- Alex 28 reviews
- Mike 21 reviews
- Lowe 14 reviews
- Bosch 9 reviews
- Alec 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Installs Express for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
J.Local Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
This company was a pleasure to deal with. The installer, Ricky, was friendly,, competent, knowledgeable and did a very professional job. We were very pleased with the installation of our new dishwasher.
LaurenLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Ricky installed my dishwasher. The key under the mat was moved and he came back to make sure it got installed the same day!
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
JP was awesome, very professional, clearly has a ton of experience and his attention to detail was top notch. Highly recommend.
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Ricky did a phenomenal job. He was very friendly, prompt and knowledgeable. Highly recommended.
Jackie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Ricky came to install our appliances today. He did a great job, he is very personable and very professional. Highly recommend him and his company to anyone looking to have appliances installed.
LisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Ricky and Jonah did a great job installing our new oven combo! They were thorough and friendly and made sure everything worked before they left. Happy with the service!😊
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dishwasher repair | 2 | $164–$360 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 748 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
J. SnowLocal Guide · 29 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis company was a pleasure to deal with. The installer, Ricky, was friendly,, competent, knowledgeable and did a very professional job. We were very pleased with the installation of our new dishwasher.
Lauren WielandLocal Guide · 67 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRicky installed my dishwasher. The key under the mat was moved and he came back to make sure it got installed the same day!
Response from the owner · 7 hours ago
Thank you so much for the kind review! We're glad Ricky was able to work around the unexpected hiccup and make sure your dishwasher was installed the same day. We know how valuable your time is, and we appreciate you trusting Installs Express to get the job done!
Sandra Black9 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJ.P. Was great. He was so helpful with everything. I appreciate his kindness.
Response from the owner · 7 hours ago
Thanks so much for the kind words! We're glad J.P. was so helpful and made your experience a good one. We'll be sure to pass this along to him. We really appreciate you taking the time to leave a review!
John Ott2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJP was awesome, very professional, clearly has a ton of experience and his attention to detail was top notch. Highly recommend.
Response from the owner · 7 hours ago
Thanks so much for the great review! J.P. really knows his stuff, and we're glad his experience and attention to detail stood out. We'll be sure to share your kind words with him. We appreciate the recommendation!
Jon Campbell3 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRicky did a phenomenal job. He was very friendly, prompt and knowledgeable. Highly recommended.
Response from the owner · 7 hours ago
Thanks so much for the great review! We're happy to hear Ricky took such good care of you. Being friendly, showing up on time, and knowing the job are exactly what we strive for. We appreciate your recommendation and your support!
Jackie smith4 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRicky came to install our appliances today. He did a great job, he is very personable and very professional. Highly recommend him and his company to anyone looking to have appliances installed.
Response from the owner · 7 hours ago
Thank you so much for the great review! We're glad Ricky made the installation process a positive experience. He's a great part of our team, and we love hearing that his professionalism and friendly attitude stood out. We really appreciate you recommending Ricky and Installs Express!
Joe Billman7 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRicky was awesome! He came on time, was thorough, and very quick.
Response from the owner · 7 hours ago
On time, quick, and done right. That's the Ricky way! 🙌 Thanks for the awesome review!
Lisa HughesLocal Guide · 15 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRicky and Jonah did a great job installing our new oven combo! They were thorough and friendly and made sure everything worked before they left. Happy with the service!😊
Response from the owner · 7 hours ago
Teamwork makes the dream oven work! 🙌 So glad Ricky and Jonah took great care of you and made sure everything was good to go. Thanks for the kind words and for choosing Installs Express!
Linda Knudsen10 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google1. Good communication. Pre texted to let is know what time they would be here and arrived when they said. 2. Fast. It is a lot of work and labor to install a double oven. They were quick and skilled. 3. Smart. When there was a snag in the installation they gave us options of how to solve it and took care of it right away. 4. Pleasant. Professional. Hard working. This is our second time using this service and we would use them again and recommend them to others.
Response from the owner · 7 hours ago
On time, problem-solving pros, and nice people to boot? That's what we love to hear! 🙌 Double ovens are no small job, and we're so glad our team made it look easy. Thanks for trusting us a second time and for the awesome recommendation. Third time's a charm, right? 😉
Business details
- Address: 265 N Main St Ste D #113, Kaysville, UT 84037
- Phone: (801) 201-5449
- Website: applianceinstalls.com
- Service area: West Bountiful, UT