iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%73+17.7Value 14%82+11.6Replies to reviews 7%27+1.9Momentum penalty85−1.5Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#801 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★420 Google reviews · 24 photos
93%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 420 reviews (93% five-star).
Reviews on this page: 420 Google reviews (354 with written comments, 14 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: October 19, 2026.
Service: Auto Repair Shop serving Herriman, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Intermountain Tire ProsAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Intermountain Tire Pros: 73/100 on this factor. Category median: 88.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Intermountain Tire Pros: 73/100 on this factor. Category median: 85.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Intermountain Tire Pros: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Intermountain Tire Pros: 85/100 on this factor. Category median: 100.A
85
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Intermountain Tire Pros: 27/100 on this factor. Category median: 59.D
27
Bar = this company · dark tick = category median.
Star ratings
420 Google reviews we collected
4.8of 5
5 stars39293%
4 stars82%
3 stars72%
2 stars31%
1 star102%
Praise vs complaints
Phrases our text analysis found in 354 written reviews
97%praise
Praise58697%
Complaints173%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price741%
Reasonable953%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14524%
Speed & response12220%
Price & value9315%
Quality & results9115%
Would recommend7412%
Honesty & trust6411%
Communication142%
What customers talk about
We read 354 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Intermountain tire pros was recommended to me by a friend who has worked with them professionally.”
“I called looking for a battery and alternator diagnosis and was rudely turned away saying they don't have the ability to do that service.”
“They got me in quickly, diagnosed the problem, and had the tire back on appropriately within an hour.”
“Slow leak tire, Robert got me right in and fixed it up, excellent tire shop, will come back and buy tires from them because of the great service.”
“The guys at Intermountain Tire Pros are consummate professionals, nice as all get out and the prices are so incredibly fair!”
“I've been ripped off by Big O and other places so I took a chance with these guys because I live close.”
“They then called me and informed me what the real issue was, fixed it and then did further work that I was unaware the car needed.”
“Apparently the other shop had done a terrible job at balancing them and Rob quickly took care of the problem and had me on my way.”
“I have had nothing but great experiences and I highly recommend them.”
“I would recommend staying away from the Cooper/Hercules brand tires.”
“Everything felt transparent and fair from start to finish.”
“They communicated with me and the work was super fast, I didn't have to wait for a mechanic to call me 7 hrs later telling me what the diagnosis was.”
People customers mention
Rob18 reviews
Steve9 reviews
Robert5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Intermountain Tire Pros for 6 kinds of job. Pick one to see what they paid and said.
Brooks7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had something hit the undercarriage of my car on I-15 on the way to Herriman Friday morning. When I got to Herriman heard a back scraping noise. Drove over to Intermountain Tire Pros and they took care of the problem and checked everything for me to make sure I was safe to drive it - and didn't charge me anything. I was so grateful! 5 Stars!
AlexLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I came here by happenstance when my tire almost came completely off on the highway. They got me in quickly, diagnosed the problem, and had the tire back on appropriately within an hour. I couldn't be more thankful for them helping me on such short notice. Honest and kind staff. They have my loyalty as far as im concerned.
AraceliLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service! Very happy with how I was treated, they helped me with my tire pressure and I was in and out within 5 min.
Owen10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The best and friendliest service I have experienced at a tire shop. Thanks so much Robert!
KayleeLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★
Updated review: Had a new ticking/scraping noise in the front left tire area after having that bearing replaced here. Seemed minor at first but it got worse the more I drove my car over the following few weeks.. a family member decided to take the tire off to see what was scraping and found that three of the lug…
General repairsWheel alignment
Don12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've been ripped off by Big O and other places so I took a chance with these guys because I live close. They communicated with me and the work was super fast, I didn't have to wait for a mechanic to call me 7 hrs later telling me what the diagnosis was. I had all 4 tires replaces,new ball joints,bearings and a lot…
Had something hit the undercarriage of my car on I-15 on the way to Herriman Friday morning. When I got to Herriman heard a back scraping noise. Drove over to Intermountain Tire Pros and they took care of the problem and checked everything for me to make sure I was safe to drive it - and didn't charge me anything. I was so grateful! 5 Stars!
Alex HenriodLocal Guide · 18 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I came here by happenstance when my tire almost came completely off on the highway. They got me in quickly, diagnosed the problem, and had the tire back on appropriately within an hour. I couldn't be more thankful for them helping me on such short notice. Honest and kind staff. They have my loyalty as far as im concerned.
Araceli WilsonLocal Guide · 30 reviewsiTotal number of Google reviews Araceli has written across all businesses on Google Maps, not just this one.
Intermountain tire pros was recommended to me by a friend who has worked with them professionally. I took them to do work on a used car I bought privately. They found a few issues with it and offered to fix it up as soon as possible. I initially denied some repairs but then the next morning I changed my mind. They told me at first they would not be able to get it done without moving into the next week. However, a few hours later I received a call that they would get it done that day and by the original time I needed it. Fast forward to the following week and after some intense wobbling and misdiagnosed (on my end) problems I decided to tow it back to them. They then called me and informed me what the real issue was, fixed it and then did further work that I was unaware the car needed. When I asked how much it would cost, they told me it was on house. 5/5 I will be going here again with all of my vehicles.
Price assessment: Great price
Services: General repairs, Wheel alignment, Brakes
Owen McCarrel10 reviewsiTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
Updated review: Had a new ticking/scraping noise in the front left tire area after having that bearing replaced here. Seemed minor at first but it got worse the more I drove my car over the following few weeks.. a family member decided to take the tire off to see what was scraping and found that three of the lug nuts were able to be removed entirely by hand without the impact.
After checking everything and tightening the lug nuts the noise is gone.
Left two stars rather than one since I still had an okay experience up until that point besides my window switch being fine right before the appointment and then being broken after. Felt like I had to argue to get it fixed but they did fix it, so thank you.
Services: General repairs, Wheel alignment
Don Montoya12 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I've been ripped off by Big O and other places so I took a chance with these guys because I live close. They communicated with me and the work was super fast, I didn't have to wait for a mechanic to call me 7 hrs later telling me what the diagnosis was. I had all 4 tires replaces,new ball joints,bearings and a lot of other work done,in less than 24 hrs. Nice guys too!
Price assessment: Reasonable price
Services: Tires, General repairs, Wheel alignment, Service not listed
Tiffany Felt14 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Just to start with I don't leave reviews positive or negative but today I needed to, my daughter picked up her car after having an issue with a recent maintenance service done with this shop, I was already impressed with the value of what was performed on the service originally done and they didn't hesitate to stand behind their work and make sure it was safe before releasing the vehicle with her. If you need service done and your anywhere close by to Herriman give them a chance to earn your business.
