Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

It's A Garden Life Wellness & Spa, LLC logo

It's A Garden Life Wellness & Spa, LLC

Health spa · Kannapolis, NC · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%83+23.4Replies to reviews 8%70+5.8Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 84 spasPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 156 Google reviews · 24 photos
97%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Nov 2026latest review
📞 Call (704) 448-0206Request a call backWebsite ↗

It's A Garden Life Wellness & Spa, LLC at a glance

Google reviewers rate the spa 4.9 out of 5, praising the relaxing atmosphere, effective skincare products, and skilled services including facials, massages, and laser liposuction. Customers frequently highlight the welcoming staff, clear communication, and reasonable pricing for the quality of care provided. However, several low-star reviews criticize the owner for making unsolicited, negative comments about clients' physical appearances during business solicitation, while one other complaint noted that a gift card was deemed invalid without a prior expiration date.

  • Google rating: 4.9 out of 5 from 156 reviews (97% five-star).
  • Reviews on this page: 156 Google reviews (135 with written comments, 7 with photos).
  • Owner responses: the business replied to 93% of reviews.
  • Most recent review: November 4, 2026.
  • Service: Spa serving Kannapolis, North Carolina.

Data from Google, last updated November 6, 2026.

Score profile vs other spas

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction91Reliability83Craft & service–Value–Momentum100Replies to reviews70Satisfaction: 91 (median 94)Reliability: 83 (median 93)Momentum: 100 (median 100)Replies to reviews: 70 (median 67)
This companySpas median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.It's A Garden Life Wellness & Spa, LLC: 91/100 on this factor. Category median: 94.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.It's A Garden Life Wellness & Spa, LLC: 83/100 on this factor. Category median: 93.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.It's A Garden Life Wellness & Spa, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.It's A Garden Life Wellness & Spa, LLC: 70/100 on this factor. Category median: 67.B
70

Bar = this company · dark tick = category median.

Star ratings

156 Google reviews we collected

  • 5 stars15197%
  • 4 stars11%
  • 3 stars11%
  • 2 stars21%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 135 written reviews

  • Praise13096%
  • Complaints54%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5440%
  • Would recommend3425%
  • Quality & results2317%
  • Communication75%
  • Honesty & trust75%
  • Price & value64%
  • Speed & response43%

What customers talk about

We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Relaxing atmosphere and lovely & knowledgeable staff.”
  • “I highly recommend this spa It’s A Garden Life Wellness!”
    “I will NOT use any other skincare line!”
  • “I first came in because I had a stiff neck and couldn’t turn my head, Jennifer took care of me and fixed the problem.”
  • “I was recommended to her by a friend, and I’m so glad I listened.”
  • “And honestly, my favorite thing about it is that it uses all natural ingredients and I can pronounce every single one of them!”
  • “I thought it was reasonably priced and will book again.”
  • “I needed assistance booking the 3 services I wanted, but Natalie was very responsive and patient as we got everything on the calendar.”

People customers mention

  • Natalie 21 reviews
  • Jennifer 5 reviews
  • Nadja 5 reviews
  • Concord 5 reviews
  • Lipo 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

There products has done excellently well for my skin and my daughter. I am so grateful for trying There products 🙏🏽

BrendaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Outstanding! I felt like a queen! The facial was amazing and the massage….whew! I felt like a new woman! Super staff! I highly recommend this spa!

GetLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Everything about this place was amazing 😭❤️🙏 100/10 recommend! Got a Prenatal massage from Jennifer Sullivan and my goodness 🙌 Angels hands! Also the owner and her daughter are amazing 👏 and all there products and team are to dream about! Bought several items and cant wait to use them all 🙏 this place will…

Customer photo from Get's reviewCustomer photo from Get's reviewCustomer photo from Get's reviewCustomer photo from Get's review
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Facial and body scrub were amazing. Relaxing atmosphere and lovely & knowledgeable staff.

Cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wow, just wow! I had a contouring facial and dermaplaning with Natalie. I walked out looking and feeling completely relaxed and renewed! My skin looked so healthy, nourished and radiant. I can’t wait for my next visit to try the microneedling facial.

LexieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been seeing Jennifer for monthly massages. I was recommended to her by a friend, and I’m so glad I listened. I’ve been getting massages since I was 7, and no one has made me as relaxed as Jennifer. I first came in because I had a stiff neck and couldn’t turn my head, Jennifer took care of me and fixed the…

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Photos

Customer reviews

4.9 ★★★★★ 156 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Mary Sandy3 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

There products has done excellently well for my skin and my daughter. I am so grateful for trying There products 🙏🏽

Brenda ColemanLocal Guide · 18 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding! I felt like a queen! The facial was amazing and the massage….whew! I felt like a new woman! Super staff! I highly recommend this spa!

Response from the owner · a week ago

Thank you for choosing us for your wellness needs.

Get healthy With BeckyLocal Guide · 22 reviewsTotal number of Google reviews Get has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything about this place was amazing 😭❤️🙏 100/10 recommend! Got a Prenatal massage from Jennifer Sullivan and my goodness 🙌 Angels hands! Also the owner and her daughter are amazing 👏 and all there products and team are to dream about! Bought several items and cant wait to use them all 🙏 this place will definitely feel so comfortable and relaxed and seen ❤️ what a blessing they are to concord! If you haven't stopped by then your missing out! God bless them and all the amazing healing they are doing and more..!!! Will definitely be back 100%

Response from the owner · 2 weeks ago

Thank you for choosing It’s A Garden Life Wellness & Spa for your wellness needs. It was a pleasure meeting you, Congratulations on your bundle of joy and thank you for sharing😊.

Angela Humphrey4 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Facial and body scrub were amazing. Relaxing atmosphere and lovely & knowledgeable staff.

Response from the owner · 2 weeks ago

Thank for choosing us for your skincare needs. We look forward to achieving your skincare goals together.

Coral RLocal Guide · 58 reviewsTotal number of Google reviews Coral has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Well needed massage. I actually fell asleep

Response from the owner · 2 weeks ago

Thank you for choosing us for your massage needs 😊

Cynthia Strickland2 reviewsTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow, just wow! I had a contouring facial and dermaplaning with Natalie. I walked out looking and feeling completely relaxed and renewed! My skin looked so healthy, nourished and radiant. I can’t wait for my next visit to try the microneedling facial.

Response from the owner · 2 weeks ago

Thank you for choosing us for your skincare needs. I look forward to working with you to achieve you skincare goals😊

Shaundra Brown6 reviewsTotal number of Google reviews Shaundra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incredible service!!! I left with a whole new face.

Response from the owner · 2 weeks ago

Thank you for choosing us for your skincare needs.

Lexie BriLocal Guide · 18 reviewsTotal number of Google reviews Lexie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been seeing Jennifer for monthly massages. I was recommended to her by a friend, and I’m so glad I listened. I’ve been getting massages since I was 7, and no one has made me as relaxed as Jennifer. I first came in because I had a stiff neck and couldn’t turn my head, Jennifer took care of me and fixed the problem. I’ve never fallen asleep during massages before, but I do now. If you’re looking for a massage therapist who can make you relaxed and take care of you, Jennifer is your girl!

Response from the owner · 2 months ago

Thank you for choosing us for your massage needs.

Virginia Hawn2 reviewsTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love this place!!!! Wonderful hand made scrubs and Natalie is the best!!! 🙌🙌🙌🙌

Response from the owner · 2 months ago

Thank you for choosing us for your skincare needs.

Pamela PetreeLocal Guide · 53 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is by far the best spa I have been to for the following reasons: 1. Black female owned and operated 2. Professional services offered 3. The staff are hospitable Natalie provides amazing facials, your face will feel and look vibrant! Jennifer, the massage therapist is the "BEST". Oh my God, dem hands of her hers are extradoire! All your aches and pains will be relieved! Love this place!❤️❤️

Response from the owner · 2 months ago

Thank you Pamela for choosing us for your facial and massage needs😊

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