Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

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Jaydien Network Solutions

Computer support and services · Shrewsbury, NJ · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 34 tech support servicesPosition by Experts Score among all companies we track in this category. · better than 52%
4.9 ★★★★★ 352 Google reviews
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
Sep 2026latest review
📞 Call (732) 477-4005Request a call backWebsite ↗

Jaydien Network Solutions at a glance

Customers consistently praise the company for quick turnaround times, professional communication, and fair pricing across various services. Common tasks include data recovery, virus removal, device setup, and hardware repairs, with reviewers highlighting the staff's ability to explain technical issues clearly. One low-star review criticized a screen replacement for leaving visible dirt and dust behind the new display.

  • Google rating: 4.9 out of 5 from 352 reviews (97% five-star).
  • Reviews on this page: 352 Google reviews (299 with written comments, 2 with photos).
  • Owner responses: the business replied to 36% of reviews.
  • Most recent review: September 2, 2026.
  • Service: Tech Support Service serving Shrewsbury, New Jersey.

Data from Google, last updated October 28, 2026.

Score profile vs other tech support services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction97Reliability97Craft & service100Value100Momentum100Replies to reviews58Satisfaction: 97 (median 97)Reliability: 97 (median 97)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 58 (median 94)
Jaydien Network SolutionsTech Support Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jaydien Network Solutions: 97/100 on this factor. Category median: 97.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jaydien Network Solutions: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jaydien Network Solutions: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jaydien Network Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jaydien Network Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jaydien Network Solutions: 58/100 on this factor. Category median: 94.C
58

Bar = this company · dark tick = category median.

Star ratings

352 Google reviews we collected

  • 5 stars34297%
  • 4 stars72%
  • 3 stars00%
  • 2 stars10%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 299 written reviews

  • Praise42799%
  • Complaints61%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10524%
  • Speed & response10224%
  • Quality & results7317%
  • Would recommend5813%
  • Price & value4210%
  • Communication348%
  • Honesty & trust194%

What customers talk about

We read 299 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Super fast and professional, I recommend them 100%.”
  • “Helped me immediately and fixed my issues even quicker than I expected”
  • “Jaydien Networks provides excellent service each and every time I need them.”
    “The technician (Brit) went above and beyond to repair my damaged laptop in a timely and professional manner.”
  • “Great service and Lucas made the process simple and easy would highly recommend.”
    “My device issues were resolved same day, and I can't recommend everyone at Jaydien Network Solutions enough.”
  • “I appreciate his patient explanation and a reasonable solution for the problem.”
  • “Lucas fixed my gaming PC quickly and professionally, and kept me updated every step of the way.”
  • “If you need something fix Lucas is your best bet he is honest kind thorough and he won't waste your time i appreciate how quick he fixed my phone scr…”

People customers mention

  • Lucas 32 reviews
  • Networks 7 reviews
  • Bird 4 reviews
  • Mac 4 reviews
  • Pam 4 reviews
  • Ryan 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jaydien Networks provides excellent service each and every time I need them. Thank you Lucas and Jaydien!

Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jaydien was very helpful during a time that I was extremely stressed about my machine. This business is a life-saver for anyone with computer problems! Super polite and great at their jobs

Hank2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Julius Caesar, Albert Einstein, Sitting Bull, Sigmund Freud, and of course.... there's Lucas Bird! When my computer went down sending me into complete panic, Lucas of Jaydien Solutions did just that, solved all the problems. He got me up and running in one day, completely! He is a wizard and was extremely fair…

Warren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Helped to remove viruses from my laptop and fixed some connection issues with my Bluetooth devices. Lucas was awesome. Thanks Jaydien

John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jaydien is phenomenal. Lucas fixed my gaming PC quickly and professionally, and kept me updated every step of the way. Great communication and even better service! I will return every time I need further work done on mine and my family’s machines

Alfredo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Lucas did a great job at my house setting up my new laptop. He worked quickly and explained everything. Thanks

Compare with

Customer reviews

4.9 ★★★★★ 352 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jean Millerchip1 reviewTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydien Networks provides excellent service each and every time I need them. Thank you Lucas and Jaydien!

Andy Garcia2 reviewsTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super rapidos y profecionales los recomiendo al 100%

Mary Starace7 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydien was very helpful during a time that I was extremely stressed about my machine. This business is a life-saver for anyone with computer problems! Super polite and great at their jobs

Hank GORDON2 reviewsTotal number of Google reviews Hank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Julius Caesar, Albert Einstein, Sitting Bull, Sigmund Freud, and of course.... there's Lucas Bird! When my computer went down sending me into complete panic, Lucas of Jaydien Solutions did just that, solved all the problems. He got me up and running in one day, completely! He is a wizard and was extremely fair with price! Outstanding service can be difficult to find, but Lucas defied the odds and delivered 100%. I am grateful, Hank Gordon/Tekart Builders

Stanley DeLage1 reviewTotal number of Google reviews Stanley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped to recover my email. Thanks Jaydien!

Ritchie Flecker9 reviewsTotal number of Google reviews Ritchie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fixed my phone!!

Barbara Waladkewics1 reviewTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I worked with Lucas and he did a great job fixing my hacked accounts

John Malone1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped me immediately and fixed my issues even quicker than I expected

Warren Fenimore1 reviewTotal number of Google reviews Warren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped to remove viruses from my laptop and fixed some connection issues with my Bluetooth devices. Lucas was awesome. Thanks Jaydien

Beverly DiPaolo7 reviewsTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service

Jaydien Network Solutions on Google Maps →

Business details

  • Address: 35 Beaverson Blvd #3a, Brick Township, NJ 08723
  • Phone: (732) 477-4005
  • Website: jaydien.com
  • Service area: Shrewsbury, NJ