General contractor · Vista, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★34 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight JBN General Construction’s punctuality, clear communication, and fair pricing across various projects including stucco repair, flooring, and remodeling. Customers frequently note the crew’s attention to detail, professional demeanor, and ability to handle urgent requests or complex tasks efficiently. The company maintains a perfect five-star rating based on thirty-four reviews, with the owner responding to every customer feedback entry.
Google rating: 5.0 out of 5 from 34 reviews (100% five-star).
Reviews on this page: 34 Google reviews (34 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
JBN General ConstructionPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JBN General Construction: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JBN General Construction: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JBN General Construction: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JBN General Construction: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
5.0of 5
5 stars34100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
100%praise
Praise87100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price840%
Reasonable1260%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2225%
Speed & response2023%
Would recommend1416%
Price & value1315%
Staff & attitude1011%
Communication78%
Honesty & trust11%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ben and his crew did an excellent job resurfacing our brick fireplace.”
“The crew showed up on time, worked efficiently, and the quality of work was excellent.”
“They built us a new second story loft that turned out great and we would definitely recommend them for similar projects.”
“They did great work at a competitive price and got the job done quickly.”
“He was easy to communicate with as well, which was incredibly helpful so we could make sure we had things done exactly how we wanted them.”
“Great experience, high quality job, great communication, very prompt and extremely responsive to questions.”
“Benjamin is punctual, honest and very detail oriented.”
People customers mention
Benjamin8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JBN General Construction for 8 kinds of job. Pick one to see what they paid and said.
DDN2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ben and his crew did an excellent job resurfacing our brick fireplace. He communicated and explained the process to us. The crew showed up on time, worked efficiently, and the quality of work was excellent. We will definitely be working with him for future projects.
Reasonable priceRemodeling
BBjorn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Benjamin and the crew at JBN are top notch. We had a small facade project that we hired them for. They did such a good job we used them to completely redo the entry way, paint the entire house and demolish and install a new Pergola. The work was all done very well. I have worked with a few other contractors in the…
Great priceHome renovationsDeck constructionPaint indoors
MMelinda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We hired Benjamin to repair our stucco - we thought it was leaking. He came out and assessed the situation and recommended a water test. Well it turns out it was faulty sealant on an upstairs window which he quickly repaired. We have had this leak for years and have consulted many repair people. He solved the…
Great priceGeneral construction
BBella4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Benjamin did an excellent job on our floors, he installed bamboo flooring and it was very difficult to match the bamboo as we had some existing bamboo flooring already.
He took his time to paint each individual slot and he color matched to perfection. He is
very creative as well. I highly recommend Benjamin and his team!
Great priceGeneral constructionTile work installationInstall flooring
DDave8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Benjamin and his team did a great job for us and we’re grateful for him helping us transform our kitchen and living space
JJeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had JBN come out to do some stucco and plaster repair + painting at our home. They did great work at a competitive price and got the job done quickly. Exactly what I needed.
Reasonable priceExterior paintingService not listed
Ben and his crew did an excellent job resurfacing our brick fireplace. He communicated and explained the process to us. The crew showed up on time, worked efficiently, and the quality of work was excellent. We will definitely be working with him for future projects.
Price assessment: Reasonable price
Services: Remodeling
Response from the owner · a week ago
Thank you very much for your kind words! We are delighted to hear that you had an excellent experience with our team and that we provided you with exceptional service; knowing that we met your expectations means a great deal to us. We appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please do not hesitate to contact us
B
Bjorn de Boer4 reviewsiTotal number of Google reviews Bjorn has written across all businesses on Google Maps, not just this one.
Benjamin and the crew at JBN are top notch. We had a small facade project that we hired them for. They did such a good job we used them to completely redo the entry way, paint the entire house and demolish and install a new Pergola. The work was all done very well. I have worked with a few other contractors in the past but JBN are the first I will write a positive review for. Benjamin is punctual, honest and very detail oriented. He understood what we were trying to achieve and went out of his way to make suggestions and help us finalize a plan. He is your guy, have him come to quote your project and you will see what I mean. I am so happy that I found them and will be using JBN for all my future needs, large and small.
Thank you for your brilliant comment and recommendation! We're glad to hear that our team exceeded your expectations, we strive to provide professional and efficient service to all our clients. We really appreciate your kind words and look forward to working with you again soon
M
Melinda Louis3 reviewsiTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
We hired Benjamin to repair our stucco - we thought it was leaking. He came out and assessed the situation and recommended a water test. Well it turns out it was faulty sealant on an upstairs window which he quickly repaired. We have had this leak for years and have consulted many repair people. He solved the problems very quickly and efficiently. No expensive repairs to our stucco needed! Highly recommend Benjamin.
Price assessment: Great price
Services: General construction
Response from the owner · a month ago
Thank you very much for your kind words and for taking the time to leave a review! We are pleased to know that you are satisfied with the quality of the work and that it met your expectations. Your feedback is very important to us, and we appreciate your support. If you have any questions or need assistance, we are here to help
B
Bella Gtz4 reviewsiTotal number of Google reviews Bella has written across all businesses on Google Maps, not just this one.
Benjamin did an excellent job on our floors, he installed bamboo flooring and it was very difficult to match the bamboo as we had some existing bamboo flooring already.
He took his time to paint each individual slot and he color matched to perfection. He is
very creative as well. I highly recommend Benjamin and his team!
Price assessment: Great price
Services: General construction, Tile work installation, Install flooring
Response from the owner · 2 months ago
Thank you very much for your kind words! We are very happy to know that he had an excellent experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations means a lot to us. We appreciate your support and look forward to assisting you again in the future. If there is anything else we can help you with, feel free to contact us!
D
Dave at (Ubuyguitars)8 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Benjamin and his team did a great job for us and we’re grateful for him helping us transform our kitchen and living space
Price assessment: Reasonable price
Services: General construction, Home renovations, Remodeling, Interior structural repairs, Drywall installation, Service not listed
Response from the owner · 3 months ago
Thank you for your trust. It was a pleasure renovating your kitchen and living space Please do not hesitate to contact us for future projects. We wish you the best in your new home
J
Jeff Klassen4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I had JBN come out to do some stucco and plaster repair + painting at our home. They did great work at a competitive price and got the job done quickly. Exactly what I needed.
Price assessment: Reasonable price
Services: Exterior painting, Service not listed
Response from the owner · 3 months ago
Thank you so much for your positive review! We are delighted to hear that you had a fantastic experience with JBN General Construction. It is always a pleasure to serve customers like you. We hope to see you again soon
R
Rob Eccles7 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
At the last minute, we found we needed quite a few areas of stucco fixed on the exterior of our house before painting it. Benjamin was able to help us right away at short notice and he and Marcos got all the areas fixed and did a great job! We will definitely use them again for any future projects that they can help us with! Benjamin will go above and beyond to make sure you are satisfied with the results!
Response from the owner · 3 months ago
Thank you for your review; it was a pleasure assisting you with your project. My team will be happy to know that they continue to deliver work that satisfies clients. We remain at your disposal whenever you need us.
D
Dennis Meagher6 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
First time using JBN for door replacement, fence/gate install, and stucco trim repair. All work was done with excellent quality and at reasonable price. Communication and reliability were great. I plan on using them again on additional projects.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you very much for your comments. We are glad you are satisfied with our company. We hope to see you again.
T
Talie Warner2 reviewsiTotal number of Google reviews Talie has written across all businesses on Google Maps, not just this one.
After a neighbor recommended him following a large project in their home, we hired Benjamin for a small project in our home to convert a cabinet into a discreet space to put our cat litterbox (random but very necessary). He was extremely efficient and transformed the space perfectly. He was easy to communicate with as well, which was incredibly helpful so we could make sure we had things done exactly how we wanted them. He did such a great job that we’re now considering some additional projects we could have him work on in our home. Highly recommend Benjamin and team!
Response from the owner · 3 months ago
Thank you very much for your kind words! We are delighted to hear that you had an excellent experience with our service. Our team strives to provide exceptional service, and knowing that we met your expectations means a lot to us. We appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please do not hesitate to contact us!
R
Rachel Bairley5 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
