Air duct cleaning service · Holly Springs, NC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★3,153 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
43%reviews answered by the owner
$135typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise JNJ Dryer Vent Cleaning for punctual arrivals, efficient service, and proactive communication via email and text. Reviewers note that technicians are professional, thorough, and knowledgeable about fire safety, often providing advice on maintenance schedules. However, some low-rated reviews criticize unexpected additional charges for minor repairs and a lack of follow-up on promised quotes, while others mention instances where technicians failed to answer the door or left without adequate notification.
Google rating: 5.0 out of 5 from 3,153 reviews (98% five-star).
Reviews on this page: 3,153 Google reviews (2,588 with written comments, 25 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: October 28, 2026.
Service: Dishwasher Repair Service serving Holly Springs, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
JNJ Dryer Vent CleaningDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JNJ Dryer Vent Cleaning: 97/100 on this factor. Category median: 86.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JNJ Dryer Vent Cleaning: 96/100 on this factor. Category median: 81.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JNJ Dryer Vent Cleaning: 98/100 on this factor. Category median: 94.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JNJ Dryer Vent Cleaning: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JNJ Dryer Vent Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JNJ Dryer Vent Cleaning: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
3,153 Google reviews we collected
5.0of 5
5 stars3,10098%
4 stars261%
3 stars50%
2 stars110%
1 star110%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,87399%
Complaints361%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price23447%
Reasonable26052%
Overpriced00%
Not sure61%
$135-54% vs typical dishwasher repair services
Middle half of what 430 customers paid ($114–$176) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,42924%
Staff & attitude1,38623%
Quality & results1,15920%
Would recommend90115%
Communication4588%
Price & value4578%
Honesty & trust1192%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They respond to requests quickly and do a phenomenal job.”
“Recently I had to cancel an appointment for a dryer vent cleaning and they sent me a 35 dollar no show charge.”
“They are super friendly and get the job done right!”
“Great experience: Super easy to schedule online, received great communication by email and text regarding upcoming appointment, arrived within the app…”
“His work was superb, the vent was awful, but it is squeaky clean now.”
“Excellent service, on time - I have used their services before and will use them again.”
“I would recommend to others to use a service that does this full time, not when it's convenient for them.”
“Additionally he was thorough and explained everything he did and let me know what he found during the cleaning.”
“The technician did not explain the process and what all they will clean or how much lint is collected etc.”
“They are reasonably priced, friendly, thorough, reliable and honest.”
“…us experience with a vent cleaning company that I was not happy with (very expensive, no check in on my dryer until I demanded it) ….…”
“On time and very professional and honest with work needed and pricing.”
People customers mention
Seth53 reviews
Kyle32 reviews
Pete27 reviews
Jimmy26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JNJ Dryer Vent Cleaning for 4 kinds of job. Pick one to see what they paid and said.
MMark7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Want to thank Seth at JNJ for a job well done and for some great advice. It feels good to support fire fighters in our community but there’s also a lot of benefit based on their knowledge and base of experience. See y’all (hopefully Seth) next year!
Paid $1–200Reasonable price
KKatieLocal Guide · 76 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The tech did an awesome job. Forgot to get his name. Advised me of how often to get the dryer vent cleaned. Respectful of property. Will have them back in about 2yrs.
Thanks
Paid $1–200Great priceService not listed
MMannyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
We have been using JNJ for many years to clean out our dry vent duct. They respond to requests quickly and do a phenomenal job. Many people in our development community use them and are also quite pleased. They are super friendly and get the job done right! They are THE BEST!!!
Updated:10/13/25
Another year of…
LLaurin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had just moved into a new house and discovered the previous owners must have never cleaned (the house or the dryer vent) in 20 years, and our brand new dryer was taking much too long to dry. I went online and googled dryer vent cleaning and was very impressed with the reviews for JNJ. I set up an appointment…
KKenis9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely fantastic service! Came out quick and cleaned/checked the dryer vent and then replaced an outside vent cover, that wasn’t on the original request. Andrew was wonderful to work with and will will absolutely be using them again!
Paid $1–200Great priceHVAC duct & vent cleaningService not listed
KKathie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steve from JNJ arrived right on time and has let me know his ETA. He went right to work and was quick and efficient and got the job done! I will definitely refer them to friends and neighbors and have them back next year!
Great experience: Super easy to schedule online, received great communication by email and text regarding upcoming appointment, arrived within the appointed timeframe, and answered all my questions. I feel very confident that the dryer vent is clean and safe. Fully recommend! Thank you so much!
Update: Reached out to JNJ for another annual dryer vent cleaning. It was easy to schedule and Zack the technician did a great job. Many thanks!
A
Andy F16 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Want to thank Seth at JNJ for a job well done and for some great advice. It feels good to support fire fighters in our community but there’s also a lot of benefit based on their knowledge and base of experience. See y’all (hopefully Seth) next year!
Price assessment: Reasonable price
Price: $1–200
M
Mike FisherLocal Guide · 32 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
The tech did an awesome job. Forgot to get his name. Advised me of how often to get the dryer vent cleaned. Respectful of property. Will have them back in about 2yrs.
Thanks
Price assessment: Great price
Price: $1–200
Services: Service not listed
M
Matt Coffland7 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
