Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently highlight the shop's prompt service, fair pricing, and clear communication regarding repairs. Many note that the current ownership provides honest diagnostics, often completing work quickly and accurately without unnecessary upselling. However, a minority of reviews describe negative experiences with phone handling, including being disconnected without a return call or incurring unexpected costs after previous positive interactions.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
125 Google reviews we collected
Phrases our text analysis found in 105 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jason is extremely knowledgeable and professional, as well as personable.”
“They replaced my car's air conditioner today and the price was very reasonable.”
“I didn't feel like I needed to worry about being ripped off here.”
“…I felt a sense of confidence that he was a very skilled mechanic and honest business person whom I could trust.…”
“Jason tested my vehicle and fixed the problem, which was different than what Firestone recommended.”
“Here we are in Jan 2020 and my front rims are still Black from brake dust, my brakes squeak & make an awful grinding noise.”
“Thanks to Joe’s Auto for prompt, professional service 👏🏻👏🏻👏🏻”
“Highly recommend Joe’s automotive for their excellent knowledge and ability to fix things right the first time.”
“If you are in the Cary area and want someone who treats your car like their own, I cannot recommend Joe’s Automotive highly enough.”
“Their communication was very good and they kept in constant contact via text/call and reported back with an exact quote before doing any work.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Joe's Automotive Repair for 8 kinds of job. Pick one to see what they paid and said.
Jason is great. Competent and through on everything he does for me on my 5 vehicles.
I took my car to Joe's Automotive for the first time last week to confirm whether the $650 repair Firestone recommended was actually necessary and to have Joe's do it for a more competitive price if it was truly required. After speaking with Jason on the phone before taking my car in, I felt a sense of confidence…
Excellent service! Jason is extremely knowledgeable and professional, as well as personable. I’ve been taking my three cars to him since he bought “Joe’s Automotive”. He is fair and affordable! I’ve finally found an automotive mechanic that I trust!… Highly recommended!!!!!!
The five star rating says it all great service all around. Highly recommend Joe’s automotive for their excellent knowledge and ability to fix things right the first time.
Check Engine light lit on my everyday drive—2009 VW Jetta TDI. Took in to Joe’s to have a look. Error codes for cooling fan malfunction and glow plug pressure sensor failure. But no worries. Left car lateThursday afternoon and was ready Friday morning. Thanks to Joe’s Auto for prompt, professional service 👏🏻👏🏻👏🏻
The shop is under new ownership and is a breath of fresh air. Repairs are very quick and accurate each time. Great shop!!!
4.9 ★★★★★ 125 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
这个维修店老板人超好。今天帮我车空调换好了而已收费很便宜 大家维修车非常好的地方
Thank you, Jacky! Glad we could get your A/C working again at a fair price. We truly appreciate your kind words and trust in us!
Jason is great. Competent and through on everything he does for me on my 5 vehicles.
Thank you, Steve! We really appreciate your trust with all five vehicles. We are glad the thorough, dependable work keeps you coming back.
Jason is knowledgeable and trustworthy
Thank you, Taylor! We truly care about giving honest advice and doing the job right. We appreciate the kind words and your trust in Joe’s Automotive.
I took my car to Joe's Automotive for the first time last week to confirm whether the $650 repair Firestone recommended was actually necessary and to have Joe's do it for a more competitive price if it was truly required. After speaking with Jason on the phone before taking my car in, I felt a sense of confidence that he was a very skilled mechanic and honest business person whom I could trust. Jason tested my vehicle and fixed the problem, which was different than what Firestone recommended. It ended up costing me $160 instead of $650 and the actual issue got resolved. I know where I'm taking my car the next time I need something done... to Joe's! So glad I discovered a competent mechanic I feel I can trust and who charges fare prices. I highly recommend you tive them a shot!!!
Thank you, Garrett! Glad we found and fixed the actual issue for $160 instead of the unnecessary $650 repair. We really appreciate your trust and recommendation!
Excellent service! Jason is extremely knowledgeable and professional, as well as personable. I’ve been taking my three cars to him since he bought “Joe’s Automotive”. He is fair and affordable! I’ve finally found an automotive mechanic that I trust!… Highly recommended!!!!!!
Thanks so much, Thomas! Means a lot to hear you had a great experience. We’re always here whenever you need a hand with your car.
The five star rating says it all great service all around. Highly recommend Joe’s automotive for their excellent knowledge and ability to fix things right the first time.
Thanks so much, Cedar Fork! Really appreciate the 5-star rating—it means a lot. We’re always here when you need us!
Check Engine light lit on my everyday drive—2009 VW Jetta TDI. Took in to Joe’s to have a look. Error codes for cooling fan malfunction and glow plug pressure sensor failure. But no worries. Left car lateThursday afternoon and was ready Friday morning. Thanks to Joe’s Auto for prompt, professional service 👏🏻👏🏻👏🏻
Thanks a ton, Jeffrey! Jason really went the extra mile on your Toyota—so glad it’s leak-free and clean inside and out. Appreciate you spreading the word and trusting us!
The shop is under new ownership and is a breath of fresh air. Repairs are very quick and accurate each time. Great shop!!!
Thanks so much, Comfort Pro LLC! Really appreciate the kind words—means a lot to hear the new vibe is coming through. We'll keep working hard to earn your trust every time!
After diagnosing that the issue with my vehicle was the catalytic converter, Jason could have performed the repair but recommended a local muffler shop to have just the catalytic converter replaced with a "cut out" and "weld in" operation. If Jason's team performed the repair, the labor and cost of necessary catalytic converter assembly would be more expensive than his recommended solution since the assembly also includes a significant portion of the exhaust, which was fine. Thanks Jason for saving me significant repair cost! Update...my vehicle problem has been resolved after cat replacement. Jason's diagnosis was "spot on"!
Thanks, Tim! Glad our diagnosis was spot on and the muffler shop solution saved you money. We always want to recommend the most practical repair.
They were super friendly, check-in was easy, and they accommodated my schedule. Their communication was very good and they kept in constant contact via text/call and reported back with an exact quote before doing any work. They even followed up later to ensure my car was running perfectly.
Thank you, Ann! Glad we could make scheduling easy, keep you updated, and provide a clear quote before the work. We appreciate you trusting us with your car!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
