Air conditioning contractor · Carmel, IN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%86+22.4Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 103 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 47%
5.0★★★★★171 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
$447typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the HVAC contractor 5 out of 5 stars based on 171 reviews. Customers frequently cite prompt arrival times, clear communication regarding options, and reasonable pricing for repairs and full system installations. One recurring criticism in low-star feedback involves a paid inspection where the provider allegedly failed to supply a proper diagnosis or written report, while another noted a warranty repair using an incorrect part size.
Google rating: 5.0 out of 5 from 171 reviews (99% five-star).
Reviews on this page: 171 Google reviews (131 with written comments, 4 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 24, 2026.
Service: HVAC Contractor serving Carmel, Indiana.
Data from Google, last updated October 27, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Jons AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jons Air: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jons Air: 86/100 on this factor. Category median: 93.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jons Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jons Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
171 Google reviews we collected
5.0of 5
5 stars16999%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
98%praise
Praise29698%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1763%
Reasonable830%
Overpriced14%
Not sure14%
$447+39% vs typical HVAC contractors
Middle half of what 21 customers paid ($176–$984) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6321%
Staff & attitude5819%
Quality & results5518%
Price & value5017%
Would recommend4013%
Honesty & trust248%
Communication114%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Diagnosed the issue quickly and repaired it for a reasonable price.”
“The team did an excellent job from start to finish, paying close attention to every detail and making sure everything was installed properly and professionally.”
“I had a great experience with Jon’s Air for the installation of a complete new HVAC system.”
“The pricing was fair, the warranty was excellent, and the communication throughout the process was outstanding.”
“If you’re looking for a dependable HVAC company for a complete system installation or replacement, I highly recommend Jon’s Air.”
“I do not recommend him.”
“They made sure the system was set up correctly and ready to provide reliable heating and cooling.”
“Jon’s Air was able to come out very quickly, diagnose the problem, and explain our options clearly without putting any pressure on us.”
People customers mention
Wafeek5 reviews
John3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jons Air for 7 kinds of job. Pick one to see what they paid and said.
Besho3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
⭐⭐⭐⭐⭐
I had a great experience with Jon’s Air for the installation of a complete new HVAC system. The team did an excellent job from start to finish, paying close attention to every detail and making sure everything was installed properly and professionally.
The quality of the workmanship was outstanding, and the…
Paid $2,000+Great priceHeating system maintenance
todd1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Diagnosed the issue quickly and repaired it for a reasonable price. Very satisfied !
Paid $200–400Reasonable priceHeating system repair
DesignLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
John air , he is a scam Very bad experience. I paid for an inspection ($150 ) of my air-conditioning system, but he did not properly inspect it or explain what the problem was. He seemed primarily interested in collecting the payment.
He only took pictures of reports prepared by other companies and never provided…
Paid $200–400OverpricedService not listed
Ryan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service, he came out in short notice over the weekend and got my AC working in 20 mins. Appreciate it!
Paid $200–400Reasonable priceHeating system repair
VLocal Guide · 99 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
World Class Service and REPAIR. I recommend 100% fir all your HVAC needs. I am sharing with all my friends and neighbors to call John as needed. Amazing service with transparency. Bravo!!! Thanks. VK
Paid $200–400Great priceHeating system repairHeating system maintenance
DewayneLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I really enjoyed the neatness of the furnace air conditioner they put in they were prompt and they put in good stuff everything looks good perfect
Paid $2,000+Reasonable priceHeating system installation
⭐⭐⭐⭐⭐
I had a great experience with Jon’s Air for the installation of a complete new HVAC system. The team did an excellent job from start to finish, paying close attention to every detail and making sure everything was installed properly and professionally.
The quality of the workmanship was outstanding, and the entire installation was handled with care and professionalism. They made sure the system was set up correctly and ready to provide reliable heating and cooling.
If you’re looking for a dependable HVAC company for a complete system installation or replacement, I highly recommend Jon’s Air. Excellent work, great attention to detail, and a job well done! Sam he is very good
Price assessment: Great price
Price: $2,000+
Services: Heating system maintenance
Gebrehiwot Gebreyonas1 reviewiTotal number of Google reviews Gebrehiwot has written across all businesses on Google Maps, not just this one.
Diagnosed the issue quickly and repaired it for a reasonable price. Very satisfied !
Price assessment: Reasonable price
Price: $200–400
Services: Heating system repair
Response from the owner · a month ago
Thank you for choosing Jons air heating and cooling
Happy to help
Design Print and saveLocal Guide · 17 reviewsiTotal number of Google reviews Design has written across all businesses on Google Maps, not just this one.
John air , he is a scam Very bad experience. I paid for an inspection ($150 ) of my air-conditioning system, but he did not properly inspect it or explain what the problem was. He seemed primarily interested in collecting the payment.
He only took pictures of reports prepared by other companies and never provided his own diagnosis or written report. He also failed to clearly explain the condition of my AC system.
I paid for a service that I did not receive. I do not recommend him.and my name is marcela and is totally true .
Price assessment: Overpriced
Price: $200–400
Services: Service not listed
Steve Glover3 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Jon came right away on one of the hottest days of the year. He diagnosed and fixed the problem right away. He was also very fair in pricing. He is someone who is trustworthy and knowledgeable.
Price assessment: Great price
Services: Service not listed
Cameron Kirk2 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Jon’s Air did a great job with installing a new system in our home! They were professional and seem like the want to do the best job they can for their customers! Would definitely recommend
Services: Heating system installation
Office At Milkyway1 reviewiTotal number of Google reviews Office has written across all businesses on Google Maps, not just this one.
