Auto repair shop · Leawood, KS · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%48+11.6Value 14%63+8.9Replies to reviews 7%74+5.2Craft & service penalty89−1.1Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#144 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.7★★★★★809 Google reviews · 22 photos
87%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Keeton Auto Repair 4.7 out of 5 based on 809 reviews, with the owner responding to 72 percent of them. Customers frequently cite clear communication, detailed inspection reports with photos, honest pricing, and punctual service as key positives. They also appreciate the provision of loaner vehicles and the clean condition of cars upon return. However, some low-star reviews criticize high repair costs compared to other shops, delayed completion times for simple jobs, and instances of vehicle damage or incomplete services.
Google rating: 4.7 out of 5 from 809 reviews (87% five-star).
Reviews on this page: 809 Google reviews (598 with written comments, 9 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 19, 2026.
Service: Auto Repair Shop serving Leawood, Kansas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Keeton Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Keeton Auto Repair: 67/100 on this factor. Category median: 87.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Keeton Auto Repair: 48/100 on this factor. Category median: 83.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Keeton Auto Repair: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Keeton Auto Repair: 63/100 on this factor. Category median: 100.B
63
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Keeton Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Keeton Auto Repair: 74/100 on this factor. Category median: 59.B
74
Bar = this company · dark tick = category median.
Star ratings
809 Google reviews we collected
4.7of 5
5 stars70087%
4 stars425%
3 stars111%
2 stars213%
1 star354%
Praise vs complaints
Phrases our text analysis found in 598 written reviews
96%praise
Praise1,01896%
Complaints414%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price2725%
Reasonable6560%
Overpriced109%
Not sure76%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22922%
Speed & response18918%
Quality & results18117%
Price & value14814%
Honesty & trust13012%
Would recommend969%
Communication868%
What customers talk about
We read 598 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and the price they quoted was the price I paid.”
“I called on a Monday, they got me in same day, and had my car back to working order and ready for me to pick up Wednesday!”
“I had my oil changed here recently, and I had a great experience.”
“The problem was in the wheel/tire area, but they did not thoroughly inspect the problem I described.”
“The car went in at the appointment time and was completed in a reasonable amount of time.”
“I’ve been coming to Keeton for years, always loved that they never add hidden fees like the other guys in town.”
“I would recommend Keeton Auto for honest, reliable service.”
“Dishonest and Disappointing Experience at Keeton Auto Repair”
“I highly recommend Keeton for good service and the high integrity in their work.”
“Overall, the support was very patient with us, but I cannot recommend this location.”
“I’ve taken my older SUV in twice this summer, and have found them to be very fair and easy to work with.”
People customers mention
Keaton13 reviews
Tom13 reviews
David11 reviews
Park6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Keeton Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Daniel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I really appreciate the team over at Keeton Auto repair. Their service advisors communicate needs well. The technicians always leave the car clean on the inside I never have to clean greasy handprints off my door handles or steering wheel like I've had to at other places in the past.
Reasonable priceAuto maintenance
JonLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Love Keaton - straight talk, trust. Made appt- was on time and efficient. You won’t get the feeling of being overcharged or being told you need work done that is not true. You get a detailed report with images of their findings and recommendations before any work is done. They know more about cars than I do..I trust them
David4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great to find a local business who can handle all my car needs. Friendly fast and knowledgeable. We will be back!!
Great priceAir & cabin filter replacementTire rotationsOil change
Jack3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They did a great job on my Buick. Very professional and the price they quoted was the price I paid. Saved me money from what the dealer quoted me.
Great priceEngine repairOil change
Patricia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I would recommend Keeton Auto for honest, reliable service. I am a widowed woman and not very knowledgeable about cars and repairs needed.I have been “taken” by another garage in the past. They were very helpful and showed me the results of their inspection. I thought I had given them a coupon for a discount but I…
JohnLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Disgusted with the service department at the dealer I was looking for another service provider. A mailer from this place came with several coupons on it and I decided to try it. The car went in at the appointment time and was completed in a reasonable amount of time. The only drawback was I waited while the service…
I really appreciate the team over at Keeton Auto repair. Their service advisors communicate needs well. The technicians always leave the car clean on the inside I never have to clean greasy handprints off my door handles or steering wheel like I've had to at other places in the past.
Price assessment: Reasonable price
Services: Auto maintenance
Response from the owner · 3 days ago
Thank you for the fantastic review, Daniel! We are glad our service advisors communicated your vehicle's needs clearly and that our technicians kept your interior spotless and clean. We truly appreciate your kind words and look forward to serving you again at Keeton Auto Repair!
Jon BattleLocal Guide · 10 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Love Keaton - straight talk, trust. Made appt- was on time and efficient. You won’t get the feeling of being overcharged or being told you need work done that is not true. You get a detailed report with images of their findings and recommendations before any work is done. They know more about cars than I do..I trust them
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Oil change
Response from the owner · a year ago
Thank you so much for sharing this 5-star review, Jon! We’re glad to hear that our team at Keeton Auto Repair could provide straightforward, trustworthy service and that your visit was efficient and on time. It means a lot to hear you felt confident in the work and pricing. We truly appreciate your trust and recommendation!
David albrecht4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great to find a local business who can handle all my car needs. Friendly fast and knowledgeable. We will be back!!
Price assessment: Great price
Services: Air & cabin filter replacement, Tire rotations, Oil change
Response from the owner · a year ago
Thank you for the 5-star review, David! We’re so glad you found us and that our team could deliver friendly, fast, and knowledgeable service. It means a lot that you trust us with your car care — we look forward to seeing you again!
Jack Reynolds3 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
They did a great job on my Buick. Very professional and the price they quoted was the price I paid. Saved me money from what the dealer quoted me.
Price assessment: Great price
Services: Engine repair, Oil change
Response from the owner · 2 weeks ago
Thank you for the great review, Jack!We are glad we could provide clear, upfront pricing on your Buick service and save you money compared to dealer rates.We appreciate your business and look forward to helping you again down the road!
Patricia Parker1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I would recommend Keeton Auto for honest, reliable service. I am a widowed woman and not very knowledgeable about cars and repairs needed.I have been “taken” by another garage in the past. They were very helpful and showed me the results of their inspection. I thought I had given them a coupon for a discount but I hadn’t. They gave me the discount anyway. They have all my future business!
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Battery, Oil change
Response from the owner · 2 weeks ago
Thank you for sharing your experience with us, Patricia!We know how important it is to have a shop you can trust, so we were more than happy to walk you through your digital inspection and honor that coupon for you. We are honored to earn your future business!
John ZimmerliLocal Guide · 17 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Disgusted with the service department at the dealer I was looking for another service provider. A mailer from this place came with several coupons on it and I decided to try it. The car went in at the appointment time and was completed in a reasonable amount of time. The only drawback was I waited while the service was done and there are not a lot of places to charge devices. Everything else was fantastic.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Oil change
Response from the owner · 2 weeks ago
Thank you for giving us a try after receiving our mailer, John!We are glad your appointment started right on time and was finished promptly. We appreciate your feedback regarding outlet availability in our waiting area and will look into ways to make charging easier for our guests.
Clair Crase3 reviewsiTotal number of Google reviews Clair has written across all businesses on Google Maps, not just this one.
I noticed my car was not driving as well this week. I called on a Monday, they got me in same day, and had my car back to working order and ready for me to pick up Wednesday! The complimentary loaner vehicle was a life saver as well! Thanks Keeton Auto!
Response from the owner · 4 weeks ago
Jessie, getting you back on the road quickly was our top priority. We’re glad we could get your vehicle in the same day and provide a complimentary loaner while the repairs were completed. It’s great to hear the turnaround made a stressful situation much easier!
Don Brown7 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I have used David Keeton's repair shop since I moved to Overland Park 6 years ago. I have grown to trust the people that work there with my car because they continue to deliver very good service to me, but also their people do a really good job in fixing the car to where it is like new. I highly recommend Keeton for good service and the high integrity in their work. Thank you. Don Brown
Price assessment: Reasonable price
Response from the owner · Edited 3 weeks ago
Thank you so much, Don! We’re so glad to hear that you’ve received great service over the past six years. Your recommendation and 5-star review means a lot to us, and we look forward to taking care of your cars for many years to come!
Randy & Marcy Beason8 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
This business is outstanding! We were visiting out of state. My husband's pickup truck had a major problem develop while I was driving it. Being a female and illiterate to mechanical problems I called an Auto Zone. They recommended Keeton Auto. I called and spoke with Tom who was extremely helpful and understanding. I was able to take the truck in right away and service repair started. I was contacted throughout the entire process of getting the repair done. We highly recommend this business to all!
Randy and Marcia Beason
Price assessment: Reasonable price
Services: Engine repair, Brake service & repair, Oil change
Services: General repairs, Auto maintenance
Response from the owner · Edited 10 months ago
We’re so glad we could help while you were visiting from out of state. Tom will appreciate the kind words, and keeping you informed throughout the repair is important to us. It truly means a lot to earn your recommendation and 5-star rating—safe travels to you both!
