Carpet cleaning service · Valdosta, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%97+25.3Value 15%86+13.1Craft & service penalty97−0.3Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★22 Google reviews · 5 photos
95%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Ken's Carpet Care Inc five stars based on twenty-two reviews, highlighting prompt arrival, clear communication via phone and text, and reasonable pricing. Reviewers frequently note that the service effectively restores carpets, upholstery, and tile to a clean state, including handling difficult stains and odors. The business serves both residential and property management clients with professional conduct, and no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 22 reviews (95% five-star).
Reviews on this page: 22 Google reviews (19 with written comments, 1 with photos).
Owner responses: the business replied to 5% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: value.
Ken's Carpet Care IncCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ken's Carpet Care Inc: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ken's Carpet Care Inc: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ken's Carpet Care Inc: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ken's Carpet Care Inc: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
5.0of 5
5 stars2195%
4 stars15%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
97%praise
Praise3397%
Complaints13%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1029%
Staff & attitude824%
Speed & response721%
Would recommend412%
Price & value39%
Honesty & trust26%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am sooo happy with the excellent job Ken did on our carpets and couch!”
“Chris was on time, very courteous, and hard working.”
“Very nice to work with as well, he answered the phone when I called and quickly answered any text I sent him.”
“I have not try Ken's carpet care but I hear good things about them but I will give them 5 stars”
“Ken is nice, trustworthy, offers very fair prices, and does a great job!”
“without a doubt, you will be receiving good, honest & professional work.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ken's Carpet Care Inc for 1 kind of job. Pick one to see what they paid and said.
JenniferLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ken’s carpet care just came out to clean my master bedrooms carpet. Chris and Will did a fantastic job! Didn’t seem to judge the dirt. Showed up on time. It only took about 40 mins from start to finish. It’s not dry yet but it already looks and smells 100 times better than an hour ago.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Jennifer EdmondsonLocal Guide · 20 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Ken’s carpet care just came out to clean my master bedrooms carpet. Chris and Will did a fantastic job! Didn’t seem to judge the dirt. Showed up on time. It only took about 40 mins from start to finish. It’s not dry yet but it already looks and smells 100 times better than an hour ago.
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning
Sylvia Hutton8 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
I am sooo happy with the excellent job Ken did on our carpets and couch! I didn’t think there was much hope for the carpet, but it came out looking almost new! The same with our couch! Every year I think there’s no way this couch can be cleaned and every year he surprises me with how great it looks when he’s done! With 4 kids, we offer an endless variety of stains. Ken is nice, trustworthy, offers very fair prices, and does a great job!
Gena Shiver9 reviewsiTotal number of Google reviews Gena has written across all businesses on Google Maps, not just this one.
Ken’s Carpet Cleaning came and cleaned the carpet at a rental house. They did an excellent job. Very nice to work with as well, he answered the phone when I called and quickly answered any text I sent him. I will definitely use them again.
deborah mcdonald2 reviewsiTotal number of Google reviews deborah has written across all businesses on Google Maps, not just this one.
Do not hesiate using Ken's Carpet Care.....without a doubt, you will be receiving good, honest & professional work. I've used this company multiple times over the years (& won't use anyone else)
Positive: Responsiveness, Quality, Professionalism, Value
SheRee Tomlinson7 reviewsiTotal number of Google reviews SheRee has written across all businesses on Google Maps, not just this one.
