Wood floor refinishing service · Kansas City, MO · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★54 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Kenneth & Sons Contracting, LLC Hardwood Flooring at a glance
Google reviewers rate Kenneth & Sons Contracting, LLC 4.9 out of 5 based on 54 reviews. Customers frequently praise the company for professional communication, punctuality, and fair pricing on hardwood refinishing, installation, and repair services. Recurring themes include detailed explanations of the process and high-quality results on older or damaged flooring. One review noted a delay caused by a store error regarding stain availability, though the final outcome was still positive.
Google rating: 4.9 out of 5 from 54 reviews (96% five-star).
Reviews on this page: 54 Google reviews (49 with written comments, 14 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 8, 2026.
Service: Tile Contractor serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other tile contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kenneth & Sons Contracting, LLC Hardwood Flooring: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kenneth & Sons Contracting, LLC Hardwood Flooring: 83/100 on this factor. Category median: 92.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kenneth & Sons Contracting, LLC Hardwood Flooring: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kenneth & Sons Contracting, LLC Hardwood Flooring: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kenneth & Sons Contracting, LLC Hardwood Flooring: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
4.9of 5
5 stars5296%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
99%praise
Praise10699%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2826%
Communication2019%
Would recommend1918%
Quality & results1514%
Speed & response1110%
Price & value1110%
Honesty & trust33%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…d or wanted to lift the foundation 💀 Kenneth was realistic and very professional.…”
“He was professional and answered all my questions and gave me recommendations on protecting my floor.”
“Highly recommend and Ken has very reasonable prices that landed in our budget”
“Kenneth did an excellent job refinishing our floors right on schedule.”
“We had a water leak in a wood floor bathroom which he started work on immediately to ensure no further damage was caused.”
“He has very competitive prices and the floors look amazing!”
“I added extra work, and that took a little longer than I expected, but I couldn't be happier and I trusted him completely!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kenneth & Sons Contracting, LLC Hardwood Flooring for 8 kinds of job. Pick one to see what they paid and said.
Stephen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Kenneth was great, was able to get the job diagnosed within the first 20 minutes and was free to knock the job out for us a week later. Had 200sqft that needed leveling due to a gradual slope and every other competitor was quoting out of this world or wanted to lift the foundation 💀 Kenneth was realistic and very…
Cody3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Kenneth was professional and he worked fast. Also very fairly priced. Very happy with how our floors turned out!
JasminLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional, commutative and does absolutely beautiful work. Highly recommend and Ken has very reasonable prices that landed in our budget
Ian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kenneth is great to work with and is very knowledgeable! He has very competitive prices and the floors look amazing! I would definitely recommend him.
MindyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had my floor refinished. I'm in love with how it turned out. In one of my pictures, he gave me samples for what I was thinking about. The second picture is my beautiful floor. It took longer than I expected, but Ken had trouble getting the stain because the store had to mix it because they no longer carried it…
lisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Kenneth came out to repair a worn spot on our 120 year old floor. He was professional, polite, and very nice. When I get ready to do my entire floor, I’ll definitely call him first!! Thank you so very much
Kenneth was great, was able to get the job diagnosed within the first 20 minutes and was free to knock the job out for us a week later. Had 200sqft that needed leveling due to a gradual slope and every other competitor was quoting out of this world or wanted to lift the foundation 💀 Kenneth was realistic and very professional. Would happily have him back for more work should we need it.
Cody Williamson3 reviewsiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
I had my floor refinished. I'm in love with how it turned out. In one of my pictures, he gave me samples for what I was thinking about. The second picture is my beautiful floor. It took longer than I expected, but Ken had trouble getting the stain because the store had to mix it because they no longer carried it premixed and they gave him the wrong color. I added extra work, and that took a little longer than I expected, but I couldn't be happier and I trusted him completely!. I will use him again. His price was competitive. He's one of the good guys!
Caleb Walker4 reviewsiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Kenneth came out to repair a worn spot on our 120 year old floor. He was professional, polite, and very nice. When I get ready to do my entire floor, I’ll definitely call him first!! Thank you so very much
Response from the owner · 4 months ago
Thank you! It was OUR pleasure working with you!
Deb Kersey3 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Kenneth & Sons did a phenomenal job! He was professional and answered all my questions and gave me recommendations on protecting my floor. I would highly recommend.
Ann Printz3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Kenneth and sons were very professional and knowledgeable about available products. Installation was a breeze and he made every effort to see that we were satisfied with the overall results. He accommodated our last minute changes , and was a total pleasure to work with on this project.
Response from the owner · 6 months ago
We loved working with you Ann it was OUR pleasure! 🙏🏽
Molly Krause8 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
We cannot express how incredibly impressed we are with Kenneth and his team. We had a water leak in a wood floor bathroom which he started work on immediately to ensure no further damage was caused. We ended up hiring him to refinish the remainder of our home’s wood floors so everything would match. He was fantastic to work with on all fronts - communicated updates daily, sent pictures of progress, gave suggestions and options. He worked VERY long days to minimize the amount of time we had to be out of house and had reasonable prices compared to the several quotes we obtained. He was very meticulous, ensuring the final product was perfectly done. We most definitely will be hiring Kenneth for any future wood floor needs but from the look of our floors now, we won’t need to for a while! They are gorgeous!!!
