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Kevin Lawrence Plumbing and Heating

Plumber · New Bedford, MA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 78%
5.0 ★★★★★ 23 Google reviews · 19 photos
100%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
30%reviews answered by the owner
Sep 2021latest review

Kevin Lawrence Plumbing and Heating at a glance

Google reviewers rate this plumbing and heating company five out of five stars based on twenty-three reviews, with the owner responding to thirty percent of them. Customers frequently cite professional conduct, punctuality, transparent communication, and fair pricing for services including faucet repairs, basement plumbing, and water heater fixes. The team is noted for quick response times to urgent issues and providing accurate quotes before work begins, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
  • Reviews on this page: 23 Google reviews (14 with written comments).
  • Owner responses: the business replied to 30% of reviews.
  • Most recent review: September 5, 2021.
  • Service: Drain Cleaning Service serving New Bedford, Massachusetts.

Data from Google, last updated October 25, 2026.

Score profile vs other drain cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

Satisfaction96Reliability96Craft & service98Value100Momentum–Replies to reviews–Satisfaction: 96 (median 93)Reliability: 96 (median 92)Craft & service: 98 (median 96)Value: 100 (median 100)
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kevin Lawrence Plumbing and Heating: 96/100 on this factor. Category median: 93.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kevin Lawrence Plumbing and Heating: 96/100 on this factor. Category median: 92.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kevin Lawrence Plumbing and Heating: 98/100 on this factor. Category median: 96.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kevin Lawrence Plumbing and Heating: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–

Bar = this company · dark tick = category median.

Star ratings

23 Google reviews we collected

  • 5 stars23100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 14 written reviews

  • Praise36100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1028%
  • Would recommend822%
  • Speed & response719%
  • Price & value514%
  • Quality & results38%
  • Honesty & trust38%

What customers talk about

We read 14 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very professional , neat and clean work, would definitely call them again.”
  • “I highly recommend Kevin and his crew, great overall experience!”
  • “Professional and punctual I couldn't recommend them more!”
  • “The staff is knowledgeable, professional, and more importantly his prices are fair.”
  • “Kevin and his very capable staff were professional, quick, and thorough.”
  • “Honest, hard working guys who I will use again and again anytime I need something done.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Kevin Lawrence Plumbing and Heating for 6 kinds of job. Pick one to see what they paid and said.

Recent reviews

ThomasLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional Did a few jobs for us and we are very pleased with the results Will definitely call him again

Faucet installationGarbage disposal installationToilet repair+ Quality+ Value
KyleLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fantastic service at an honest price. They came out last minute on a weekend and made me feel like a real priority. Professional and punctual I couldn't recommend them more!

Service not listed+ Professionalism
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I absolutely recommend Kevin Lawrence Plumbing and Heating! Kevin and Justin were professional and their work is of high quality. Their service was above and beyond other companies.

+ Quality+ Professionalism
Thorn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Punctual, professional and transparent. Delivers the services promised promptly, and quick enough so I don’t have to wait around all day like some other companies.

+ Responsiveness+ Punctuality+ Professionalism
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Justin Simmons went above and beyond at my house. From my initial call, through the repair he was on time, responsive and answered every question I had. Can’t recommend this company enough!

Water heater repair+ Responsiveness+ Punctuality+ Quality
Kris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin and Justin came in and Plumbed and installed an entire basement for us in our new home. They were extremely helpful and professional from the very start and along every step of the way. Honest, hard working guys who I will use again and again anytime I need something done. Highly recommend!

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality

Photos

Customer reviews

5.0 ★★★★★ 23 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Thomas ColwellLocal Guide · 46 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional Did a few jobs for us and we are very pleased with the results Will definitely call him again

  • Positive: Quality, Value
  • Services: Faucet installation, Garbage disposal installation, Toilet repair
A SH4 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional , neat and clean work, would definitely call them again.

  • Services: Plumbing leak detection, Service not listed
Linsey Ferreira3 reviewsTotal number of Google reviews Linsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Kevin and his crew, great overall experience!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Water heater repair
Kyle DeAndradeLocal Guide · 24 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic service at an honest price. They came out last minute on a weekend and made me feel like a real priority. Professional and punctual I couldn't recommend them more!

  • Positive: Professionalism
  • Services: Service not listed
Jessica Cormier1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I absolutely recommend Kevin Lawrence Plumbing and Heating! Kevin and Justin were professional and their work is of high quality. Their service was above and beyond other companies.

  • Positive: Quality, Professionalism
Thorn Freitas5 reviewsTotal number of Google reviews Thorn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Punctual, professional and transparent. Delivers the services promised promptly, and quick enough so I don’t have to wait around all day like some other companies.

  • Positive: Responsiveness, Punctuality, Professionalism
Matthew Worden2 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Justin Simmons went above and beyond at my house. From my initial call, through the repair he was on time, responsive and answered every question I had. Can’t recommend this company enough!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Water heater repair
Response from the owner · 5 years ago

Call us anytime!

Kris Toppa4 reviewsTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin and Justin came in and Plumbed and installed an entire basement for us in our new home. They were extremely helpful and professional from the very start and along every step of the way. Honest, hard working guys who I will use again and again anytime I need something done. Highly recommend!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Faucet installation, Shower installation, Toilet installation
Response from the owner · 5 years ago

We look forward to servicing you in the future, Kris!

Big Mike7 reviewsTotal number of Google reviews Big has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Justin was prompt, professional and thorough. He helped us immediately and enthusiastically out of an urgent situation. His reliability and response time on top of a job perfectly done allows me to easily recommend this business with full confidence

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Plumbing leak detection, Plumbing pipe repair
Response from the owner · 5 years ago

It was our pleasure, Mike!

Gualter Chaves1 reviewTotal number of Google reviews Gualter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kevin Lawrence Plumbing and heating best is the best in the area. Their customer service is outstanding. The staff is knowledgeable, professional, and more importantly his prices are fair. I had called others in the area but the response time with this company was exceptional, they were quick to respond and come out. Thank you to Kevin Lawrence Plumbing and Heating for exceeding my expectations. I encourage everyone not to waste your time, start with the best. A company who can delivers, will be my go-to for future services.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Plumbing leak detection
Response from the owner · 5 years ago

We are always glad to help, Gualter. Thank you for choosing us.

Kevin Lawrence Plumbing and Heating on Google Maps →

Business details

  • Address: 116 Fisher Rd, Dartmouth, MA 02747
  • Phone: (508) 636-0005
  • Service area: New Bedford, MA