Pet groomer · Cedar Rapids, IA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%72+17.5Value 14%91+12.9Replies to reviews 7%28+2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 131 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★61 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite the friendly staff, reasonable pricing, and careful attention to specific grooming requests as key positives. The service is noted for accommodating difficult or senior pets with patience, while communication methods like mid-session calls and online updates are appreciated. However, a minority of reviews report inconsistent results, such as uneven trims, and one instance of a missed return call.
Google rating: 4.9 out of 5 from 61 reviews (95% five-star).
Reviews on this page: 61 Google reviews (52 with written comments, 22 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 9, 2026.
Service: Pet Service serving Cedar Rapids, Iowa.
Data from Google, last updated November 2, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Kirkwood Pet GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kirkwood Pet Grooming: 87/100 on this factor. Category median: 80.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kirkwood Pet Grooming: 72/100 on this factor. Category median: 72.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kirkwood Pet Grooming: 91/100 on this factor. Category median: 94.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kirkwood Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kirkwood Pet Grooming: 28/100 on this factor. Category median: 47.D
28
Bar = this company · dark tick = category median.
Star ratings
61 Google reviews we collected
4.9of 5
5 stars5895%
4 stars12%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
100%praise
Praise49100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price338%
Reasonable563%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2041%
Staff & attitude1735%
Price & value510%
Would recommend36%
Communication24%
Speed & response12%
Honesty & trust12%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I only take my dog here and the students always do a great job!”
“Mabel is a sweet 15 years old old but can be a handful at grooming time.”
“Reasonable prices and they can manage our dogs who aren’t the best behaved.”
“I would highly recommend them!”
“Also love their texting communication and online report card!”
“They were done on time and were so kind to my puppers.”
“No only did she look, smell and her coat was so soft, she clearly liked and trusted him”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kirkwood Pet Grooming for 5 kinds of job. Pick one to see what they paid and said.
AAngelaLocal Guide · 116 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I only take my dog here and the students always do a great job! The instructors ensure everything is performed safely and carefully and my dog always seems well cared for during her visit. The price is unbeatable too! My dog always looks amazing afterwards, like a fresh new puppy!
Great priceDog groomingDog bathing and blow dryDog full service grooming
MMialisaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Ripp always come back looking fresh and clean! The students take their time and do such an amazing job!
Great priceDog ear cleaningDog anal gland expressionDog grooming
JJeffrey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Mabel is a sweet 15 years old old but can be a handful at grooming time. The groomers at Kirkwood do a wonderful job handling her and she always looks great. Thank you for taking care of Mabes!
Great priceDog full service grooming
TTroy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
A big shout out to all the girls and guys at Kirkwood grooming who worked on my goldendoodles they look amazing and Thank you to their amazing teachers, Sarah and Tedra👌
JJ6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Diva Gigi can require a little finesse with grooming. Today she didn't require a muzzle and liked the groomer so much, she kept going over to him after the grooming for more attention. I could have cried. No only did she look, smell and her coat was so soft, she clearly liked and trusted him
Can't ask more than that
Reasonable priceDog grooming
SSylvia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
They did a great job grooming Hank! Very kind to the animals. I would highly recommend them!
I only take my dog here and the students always do a great job! The instructors ensure everything is performed safely and carefully and my dog always seems well cared for during her visit. The price is unbeatable too! My dog always looks amazing afterwards, like a fresh new puppy!
Price assessment: Great price
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
J
Jo Ann Grimm3 reviewsiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Mabel is a sweet 15 years old old but can be a handful at grooming time. The groomers at Kirkwood do a wonderful job handling her and she always looks great. Thank you for taking care of Mabes!
Price assessment: Great price
Services: Dog full service grooming
T
Troy Delsing7 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
A big shout out to all the girls and guys at Kirkwood grooming who worked on my goldendoodles they look amazing and Thank you to their amazing teachers, Sarah and Tedra👌
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry
J
J Udelhofen6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Diva Gigi can require a little finesse with grooming. Today she didn't require a muzzle and liked the groomer so much, she kept going over to him after the grooming for more attention. I could have cried. No only did she look, smell and her coat was so soft, she clearly liked and trusted him
Can't ask more than that
Price assessment: Reasonable price
Services: Dog grooming
M
Mai Mol6 reviewsiTotal number of Google reviews Mai has written across all businesses on Google Maps, not just this one.
A+ Number One.
The staff will be sure that they have your instructions on the trimming and grooming. Jemima, my Black Springer mix has glossy longish fur. The wrong dog shampoo will strip the lanolin. Kirkwood Pet Groomers had the best oatmeal shampoo. Her fur turned out spectacular and she was ecstatic after the session. Becky called me mid session to question a procedure. A problem with tiny matted fur clumps on her belly. Permission to go ahead and clear it up. Yes absolutely.
Maybe from now on Jemima doesn’t have to wear her “Homie Harness” 24/7. Plus brush the poor dog more frequently. That will be a joy!
The splendid thing at this Kirkwood place: plenty of energetic and un-jaded staff. If more “professional “ groomer outfits automatically gave each dog client two or three stylists per session the dogs would feel more secure and feel pampered to the highest level.
Anyway, maybe my dog just revels in the many hands that look after her. Like a movie actress with all her glamorous attendants.
Faultless from start to finish.
Place deserves an even bigger venue than the brand new state of the art one it is blessed with now. Maybe multiple ones. This is just the right size to keep just the right amount of pets and persons under control.
Thank you Thank you ever so much.

S
Sylvia Peterson6 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
We have been very happy with the students and supervisors at the Kirkwood grooming program. They listen well to our requests and offer suggestions to compliment the look of the dog.
