Analyzing 5,772,7215.8M ReviewsFor 15,89315.9K Experts
Customers frequently cite punctuality, clear communication, and fair pricing when describing services like furnace installation, boiler maintenance, and mini-split setups. However, several low-star reviews criticize high repair costs, aggressive upselling of new equipment, and a lack of follow-up after installation errors caused property damage.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
260 Google reviews we collected
Phrases our text analysis found in 215 written reviews
Price verdicts customers left with their Google review
Middle half of what 53 customers paid ($239–$1.8k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional service technicians and just a great company to work with.”
“We had some issues with heating, all were quickly resolved thanks to Kleinbauer.”
“Highly recommend calling or booking an appointment!”
“Needless to say, I will not be using your company in the future and would not recommend you to anyone.”
“Fast service, great response time, thorough communication from Chris.”
“Fix didn't work and didn't listen to anything my mom was saying while I wasn't there.”
“They worked together as a team and although Logan is an apprentice, Kyle worked with him, explained procedures and was patient.”
“Kleinbaur has reasonable prices for their amazing services!”
“In addition to price gouging, the work they did was sub par.”
“…before winter, and from the beginning Christopher and his crew were honest, professional, patient, and extremely helpful.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Kleinbauer Mechanical for 8 kinds of job. Pick one to see what they paid and said.
I can’t say enough about this company. The techs were very knowledgeable, pleasant and did an outstanding job. Would highly recommend this company. Their price was fair, they didn’t try to take advantage of us or charge an outrageous amount and the work was top notch!
Kyle and Logan showed up @ 9:00am to begin work on furnace dismantle and new furnace install. They worked together as a team and although Logan is an apprentice, Kyle worked with him, explained procedures and was patient. They worked well together. I was given a discount for keeping the old furnace and dismantling it myself, at my request.
Kyle was friendly and knowledgeable. He showed me how to main the main filter on my kitchen faucet; gave me a price for a well basic filtration system. Terrific experience.
Chris, Kyle and Logan were all great. Jordan was easy to communicate with in terms of setting up the appointment and adding extra work. Chris really worked with me onsite to accomplish what I needed. Will definitely be using for future plumbing work.
Excellent attention to detail and safety. A major safety issue was discovered during my annual boiler maintenance. I was provided a quote and payment options on the spot. The issue is expected to be fixed promptly in the next couple of days. Klienbauer is top notch when it comes to early maintenance, detection and…
Chris and Blake were awesome they did a fantastic job replacing my furnace . They cleaned up and they were very very nice. I also have to say that Jordan is a very professional man and he has a great crew working for him.
| Job | Reviews | Category typical |
|---|---|---|
| Heating system repair | 22 | $124–$809 |
| HVAC system repair | 20 | $148–$642 |
| Heating system maintenance | 17 | $37–$219 |
| Heating system installation | 12 | $1.2k–$2.8k |
| HVAC system maintenance | 11 | $54–$581 |
| Water heater installation | 5 | — |
| Install AC | 4 | $2.1k–$4.3k |
| A/C system repair | 3 | $158–$730 |
4.9 ★★★★★ 260 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Chris was the best! He came out and drained our oil/steam system from all the sludge build up in the property we currently bought! Kleinbaur has reasonable prices for their amazing services! Highly recommend calling or booking an appointment!
Chris was absolutely wonderful. We had some issues with heating, all were quickly resolved thanks to Kleinbauer. Fast service, great response time, thorough communication from Chris. We are thankful to have found Kleinbauer and will definitely recommend them going forward.
Professional and quick!
Thank you, Marissa! We’re glad our team could provide quick and professional A/C repair service. When your air conditioning isn’t working properly, we know how important it is to get the issue diagnosed and repaired quickly. Thank you for choosing Kleinbauer Mechanical for HVAC service in the Scranton area!
Very professional service technicians and just a great company to work with.
Nancy, thank you for the review!
I can’t say enough about this company. The techs were very knowledgeable, pleasant and did an outstanding job. Would highly recommend this company. Their price was fair, they didn’t try to take advantage of us or charge an outrageous amount and the work was top notch!
Denise, thank you for your kind words. We appreciate your business more than you know. Give us a call if you need anything at all.
Kyle and Logan showed up @ 9:00am to begin work on furnace dismantle and new furnace install. They worked together as a team and although Logan is an apprentice, Kyle worked with him, explained procedures and was patient. They worked well together. I was given a discount for keeping the old furnace and dismantling it myself, at my request.
Kyle was friendly and knowledgeable. He showed me how to main the main filter on my kitchen faucet; gave me a price for a well basic filtration system. Terrific experience.
Quick response and very helpful fixing an odd error in our system. Highly recommend this company!!
Chris, Kyle and Logan were all great. Jordan was easy to communicate with in terms of setting up the appointment and adding extra work. Chris really worked with me onsite to accomplish what I needed. Will definitely be using for future plumbing work.
Great service from estimate, ordering & installation. Chris did a great job!! We are all ready for the Summer season with our Mini Splits!! The AC units are fantastic!! AC/Heat/Dehumidifier in one. Chris came back 10-5-2026 for maintenance & there was no charge. These guys are the best!!
Maria, thank you for trusting Kleinbauer Mechanical with your mini split installation in the Scranton area! We’re glad Chris provided a smooth experience from estimate to installation and got your home ready for the summer season. Thank you again for supporting our NEPA HVAC team!
Analyzing 5,772,7215.8M ReviewsFor 15,89315.9K Experts
