iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 234 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★1,282 Google reviews · 23 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the spa five stars based on 1282 reviews, with the owner responding to 95% of them. Customers frequently praise deep tissue techniques, Chinese style foot massages, and relaxing environments that alleviate muscle tension and headaches. Many note fair pricing, convenient mall locations, and quick appointment times. However, lower-rated feedback highlights issues with staff not adhering to specific client instructions, ignoring requested boundaries, and perceived unfairness in scheduling or upselling practices.
Google rating: 5.0 out of 5 from 1,282 reviews (98% five-star).
Reviews on this page: 1,282 Google reviews (926 with written comments, 20 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Kung Fu Therapy CenterMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kung Fu Therapy Center: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kung Fu Therapy Center: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kung Fu Therapy Center: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kung Fu Therapy Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kung Fu Therapy Center: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
1,282 Google reviews we collected
5.0of 5
5 stars1,25198%
4 stars171%
3 stars30%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 926 written reviews
98%praise
Praise56598%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price9349%
Reasonable9751%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results18131%
Would recommend16128%
Staff & attitude15326%
Price & value326%
Speed & response315%
Communication112%
Honesty & trust92%
What customers talk about
We read 926 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gave me so much relief and done a wonderful job finding my sore areas and put in so much work.”
“- Really the worst part of all by far is that my masseur very much pressured me into leaving a Google review and stared at my phone as I left a 5 star review.”
“I was having extreme lower back pain and Danny came highly recommended for a deep tissue massage.”
“We will not be returning, and I would not recommend this place to others.”
“She was kind, professional, and made sure my mom felt comfortable and relaxed.”
“Overall, the communication was poor, the service was unprofessional, and the massage did not meet even basic expectations.”
“Loved the couples’s massage for a reasonable price too!”
“It was overpriced and underwhelming for what we got.”
“She was responsive to request such as hot stones on my net for tension relief.”
“Got me in right away, listened to me and addressed my concerns.”
“I appreciate this place their hospitality and cannot wait for their new location honestly.”
People customers mention
Danny32 reviews
Chanel12 reviews
Jade11 reviews
Aida9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kung Fu Therapy Center for 3 kinds of job. Pick one to see what they paid and said.
Molly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Danny is the best! If you are looking for Chinese style foot massage or any deep tissue massage, looking no further! Will definitely come back and ask for Danny! Thank you Danny!
Reasonable priceService not listed
Home2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★
I paid for a one hour facial which included scalp massage only to have not received the scalp massage. Disappointed as I have been here a few times before and the service was excellent.
Suad3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing massage- Coco was great. She combined thai, stretches and deep tissue for a healing and deep massage.
Service not listed
Dyan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Best deep tissue massage I’ve ever had! Danny knew just what to do for my headache and muscle tension. Definitely will be back soon!
Great priceService not listed
Rebecca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Angela is amazing! She is really helping my neck and shoulder pain! Highly recommend!
BrandonLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fair value
Good service
Good therapist
Discount on the next visit
I'll be back! :)
Danny is the best! If you are looking for Chinese style foot massage or any deep tissue massage, looking no further! Will definitely come back and ask for Danny! Thank you Danny!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Other
Response from the owner · a day ago
Hi Molly H,
We’re so glad you had a great massage with Danny! Thanks for recommending him and sharing your experience. We look forward to welcoming you back!
Sincerely,
Kungfu Therapy Center Team
Ali A3 reviewsiTotal number of Google reviews Ali has written across all businesses on Google Maps, not just this one.
Hi Ali A,
We're glad you enjoyed your massage! Thanks for the great review, and we look forward to welcoming you back.
Sincerely,
Kungfu Therapy Center Team
Home Pinto2 reviewsiTotal number of Google reviews Home has written across all businesses on Google Maps, not just this one.
I paid for a one hour facial which included scalp massage only to have not received the scalp massage. Disappointed as I have been here a few times before and the service was excellent.
Payment method: Debit card
Response from the owner · a week ago
Hi, we’re sorry to hear about your experience. We were unable to locate your appointment under the name shown here, so we’d like to better understand what happened. Please email your appointment details from that day to [email protected] so we can look into it further.
We’d also be happy to make it up to you. We appreciate your previous visits and hope to provide you with a better experience next time.
Jay Lira10 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Hi Jay Lira,
We’re glad Jane did a great job with your deep tissue massage! Thanks for sharing your feedback, and we look forward to welcoming you back.
Sincerely,
Kungfu Therapy Center Team
Margarita Soto2 reviewsiTotal number of Google reviews Margarita has written across all businesses on Google Maps, not just this one.
Hi Margarita Soto,
Thank you for your feedback! We’re glad our team was helpful and that you enjoyed the service. We look forward to welcoming you back.
Sincerely,
Kungfu Therapy Center Team
Melinda Nelson3 reviewsiTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Very quiet, calming place. They also are very very good. I highly recommend.
Response from the owner · 4 weeks ago
Hi Melinda Nelson,
Thank you for your kind words about our quiet and calming atmosphere. We're thrilled to hear that you had a great experience with us. We hope to see you again soon!
Sincerely,
Kungfu Therapy Center Team
Ikaya Serene1 reviewiTotal number of Google reviews Ikaya has written across all businesses on Google Maps, not just this one.
Hi Ikaya Serene,
Thanks so much for the wonderful feedback! We're thrilled to hear that you had an amazing experience with us. Looking forward to seeing you again soon!
Sincerely,
Kungfu Therapy Center Team
Suad Abdel aziz3 reviewsiTotal number of Google reviews Suad has written across all businesses on Google Maps, not just this one.
Amazing massage- Coco was great. She combined thai, stretches and deep tissue for a healing and deep massage.
Services: Service not listed
Response from the owner · a month ago
Hi Suad Abdel aziz,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your massage with Coco and appreciated the combination of techniques. We look forward to welcoming you back soon!
Sincerely,
Kungfu Therapy Center Team
Iyerusalem Dollar2 reviewsiTotal number of Google reviews Iyerusalem has written across all businesses on Google Maps, not just this one.
Best deep tissue massage I’ve ever had! Danny knew just what to do for my headache and muscle tension. Definitely will be back soon!
Price assessment: Great price
Services: Service not listed
Payment method: Credit card
Response from the owner · 7 months ago
Hello Dyan Shober! We're overjoyed to hear that you had the best deep tissue massage ever with Danny! It's wonderful that he was able to help with your headache and muscle tension. Your positive feedback means so much to us at Kungfu Therapy Center Spa. We can't wait to welcome you back for another fantastic visit soon!
