Veterinarian · Plantation, FL · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%69+16.7Value 14%62+8.8Replies to reviews 7%21+1.5Craft & service penalty92−0.8Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
4.6★★★★★401 Google reviews · 24 photos
87%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Lakeside Animal Hospital & Veterinarian - Plantation at a glance
Google reviewers rate Lakeside Animal Hospital 4.6 out of 5 based on 401 reviews, with the owner responding to 56 percent of them. Customers frequently praise the facility’s cleanliness, staff friendliness, and thorough communication during procedures like sedation, nail trimming, and end-of-life care. However, lower-rated feedback highlights concerns regarding unexpected fees, perceived insensitivity during pet losses, and instances of missed appointments or poor scheduling management.
Google rating: 4.6 out of 5 from 401 reviews (87% five-star).
Reviews on this page: 401 Google reviews (340 with written comments, 42 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: October 16, 2026.
Service: Veterinary Emergency Service serving Plantation, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lakeside Animal Hospital & Veterinarian - Plantation: 82/100 on this factor. Category median: 72.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lakeside Animal Hospital & Veterinarian - Plantation: 69/100 on this factor. Category median: 60.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lakeside Animal Hospital & Veterinarian - Plantation: 92/100 on this factor. Category median: 92.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lakeside Animal Hospital & Veterinarian - Plantation: 62/100 on this factor. Category median: 80.B
62
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lakeside Animal Hospital & Veterinarian - Plantation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lakeside Animal Hospital & Veterinarian - Plantation: 21/100 on this factor. Category median: 53.D
21
Bar = this company · dark tick = category median.
Star ratings
401 Google reviews we collected
4.6of 5
5 stars34787%
4 stars133%
3 stars82%
2 stars51%
1 star287%
Praise vs complaints
Phrases our text analysis found in 340 written reviews
91%praise
Praise36391%
Complaints349%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price921%
Reasonable2969%
Overpriced37%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18847%
Quality & results5013%
Would recommend5013%
Speed & response379%
Price & value338%
Communication215%
Honesty & trust185%
What customers talk about
We read 340 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have been so caring, patient, and understanding with our dog, who can be quite difficult when it comes to things like blood work and nail clippin…”
“The doctor, while knowledgeable, is loud, abrasive, and condescending.”
“Amazing staff, veterinarians, people, atmosphere- kind and thorough - all hearts”
“This was the worst experience I ever had at a vet , the only thing of concern was money , the vet is horrible apt he workers fine but.”
“We are incredibly grateful for the entire team and would highly recommend this veterinary office to anyone looking for compassionate, understanding, a…”
“Do not recommend to anyone who doesn’t want to be overcharged”
“She came in and immediately sat on the floor with her, making her feel comfortable and cared for as if she were her own.”
“…so wonderful and caring and helpful, the cost of the visit was very reasonable for the care she got, I am satisfied with the care my cat was given a…”
“I was completely ripped off for a Benadryl shot which was $84 and totally unnecessary.”
“They encourage preventive measures to keep our dogs healthy and explain treatment carefully and in detail.”
“It gives us such peace of mind knowing that he is in the hands of people who genuinely care about him.”
People customers mention
Frione36 reviews
Towning10 reviews
Fernandez10 reviews
Jennifer6 reviews
Doctors5 reviews
Beth4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lakeside Animal Hospital & Veterinarian - Plantation for 8 kinds of job. Pick one to see what they paid and said.
PenguLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The only place I’ll take my dog. Very friendly and caring staff. Dr. Fríone is very friendly and takes her time to listen and understand. Staff is very friendly when you call too.
Reasonable price
AlbertLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My doshound fell in my pool the patio was her favorite place. 🙏🙏🙏 She stopped eating. I tried everything. Lean beef .she won't even eat bacon. That was her favorite. She is dead. She was 18 july 4th. The medicine doesn't work. The veteran sent me and my son and beautiful card. For Tyson the Rottweiler that…
Barbara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I took my "skink" ( tuxedo cat) for his yearly check up. The staff are phenomenal and Dr. Frione is always so thorough
Reasonable priceService not listed
ANN7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We can’t say enough wonderful things about this veterinary office and their amazing staff and doctors! They have been so caring, patient, and understanding with our dog, who can be quite difficult when it comes to things like blood work and nail clippings and needs to be sedated for these procedures.
What really…
Tina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very impressed they are very patient and helpful and we were very satisfied with the customer service. Highly recommend it.
Reasonable priceService not listed
Robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We had to put our handsome boy down today and you guys were so amazing with the private room. It was such an emotional and peaceful experience we had to say goodbye to our baby! The dr and staff were amazing! Thank you very much for the wonderful memories we created today!
The only place I’ll take my dog. Very friendly and caring staff. Dr. Fríone is very friendly and takes her time to listen and understand. Staff is very friendly when you call too.
Price assessment: Reasonable price
Response from the owner · 3 years ago
Thank you so much, Amanda, for your 5-star review of Lakeside Animal Hospital! We strive to provide the highest care and service to our fur-patients and their hoomans!
AlbertLocal Guide · 49 reviewsiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
My doshound fell in my pool the patio was her favorite place. 🙏🙏🙏 She stopped eating. I tried everything. Lean beef .she won't even eat bacon. That was her favorite. She is dead. She was 18 july 4th. The medicine doesn't work. The veteran sent me and my son and beautiful card. For Tyson the Rottweiler that passed away .this veteranarian has a big heart ❤️ thank you. Mini died in the pool. That day i was going to get her euthanized but Mini died in the place she loved.
Response from the owner · 3 weeks ago
Albert, we're so sorry for what you and your son are going through. 18 years is a beautiful, long life, and it's clear she has been so loved every single day of it.
Barbara Drogo9 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
We can’t say enough wonderful things about this veterinary office and their amazing staff and doctors! They have been so caring, patient, and understanding with our dog, who can be quite difficult when it comes to things like blood work and nail clippings and needs to be sedated for these procedures.
What really stands out is the patience and compassion everyone shows. They never rush him or make us feel embarrassed or frustrated. They take the time to work with him, keep him as comfortable as possible, and make sure he is treated with kindness and respect every step of the way.
It gives us such peace of mind knowing that he is in the hands of people who genuinely care about him. We are incredibly grateful for the entire team and would highly recommend this veterinary office to anyone looking for compassionate, understanding, and excellent care for their pets! ❤️🐾
Response from the owner · 3 weeks ago
This genuinely made our whole team's day, Ann. We know how stressful it can be when your pet has a hard time, and making sure he's comfortable and cared for every single visit is something we take really seriously.
Tina2 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
We had to put our handsome boy down today and you guys were so amazing with the private room. It was such an emotional and peaceful experience we had to say goodbye to our baby! The dr and staff were amazing! Thank you very much for the wonderful memories we created today!
Response from the owner · 7 months ago
We truly appreciate your 5-star review, Robert! Thank you for trusting Lakeside Animal Hospital with your pet's care!
Deborah Millard9 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Dr Towning is the best, the personal care and investment in our pets is amazing and above and beyond.
Services: Service not listed
Response from the owner · 2 years ago
Deborah,
Thank you so much for taking the time to leave a five-star review! We truly appreciate your feedback and are thrilled that you had a positive experience. Your support means a lot to us, and we're looking forward to welcoming you back soon
ary co6 reviewsiTotal number of Google reviews ary has written across all businesses on Google Maps, not just this one.
Such a great team! Everyone is always friendly, helpful, and genuinely caring. You can tell they really care about the animals and the people bringing them in. Definitely recommend Lakeside!
Price assessment: Great price
Services: Dog ear cleaning, Dog anal gland expression, Cat grooming and styling, Dog walking, Dog grooming, Dog boarding, Dog flea and tick treatment, Dog bathing and blow dry, Cat ear cleaning, Dog teeth brushing, Cat grooming, Cat bathing, Cat nail trimming, Dog full service grooming, Cat boarding, Dog grooming and styling
Response from the owner · a month ago
This is so great to hear! The whole team takes a lot of pride in making every visit feel welcoming, and we really appreciate the recommendation.
TONI LUGO GRECO11 reviewsiTotal number of Google reviews TONI has written across all businesses on Google Maps, not just this one.
