Lawn care service · Springfield, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty83−1.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★122 Google reviews · 22 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional conduct, punctuality, and effective weed control in their reviews of the lawn care service. Recurring themes include thorough attention to detail, responsive communication, and affordable pricing for treatments like fertilization and mosquito control. However, a minority of low-star reviews highlight a failure to provide advance notice before applying chemicals, which caused concern for pet owners, and one instance of ineffective weed management.
Google rating: 4.9 out of 5 from 122 reviews (97% five-star).
Reviews on this page: 122 Google reviews (81 with written comments, 2 with photos).
Owner responses: the business replied to 49% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lawn Doctor of Greater Springfield: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lawn Doctor of Greater Springfield: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lawn Doctor of Greater Springfield: 83/100 on this factor. Category median: 97.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lawn Doctor of Greater Springfield: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lawn Doctor of Greater Springfield: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lawn Doctor of Greater Springfield: 59/100 on this factor. Category median: 95.C
59
Bar = this company · dark tick = category median.
Star ratings
122 Google reviews we collected
4.9of 5
5 stars11897%
4 stars11%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
100%praise
Praise75100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results3547%
Staff & attitude1925%
Would recommend1013%
Price & value79%
Speed & response34%
Honesty & trust11%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ken always does a good job with great attention to detail.”
“Andy cuts my father’s yard and he is very professional and does great cleanup.”
“I highly recommend them and recommend them to our neighbors.”
“Lawn Doctor’s prices are reasonable, customer service is great, and the technicians do a thorough job!”
“Outstanding and responsive.”
“We have used this company for many years and have been very pleased We Their service is very reliable and they always complete their commitment.”
People customers mention
Ken4 reviews
Andy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lawn Doctor of Greater Springfield for 5 kinds of job. Pick one to see what they paid and said.
RRuth4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My lawn is looking so good!!! By now the crab grass would be starting and there is no sign of any!
Weed control
RRose6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Lawn Doctor has been servicing my lawn for number of years now and successfully reduced my weeds. My yard was purple with violets and weeds years ago. If I find a specific issue when they are here, I can point it out and they have the remedy on the truck. They also know the weather is best for the application.
Reasonable priceWeed control
RRobertLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Outstanding and responsive. Always there to take care of your lawn needs. Whether weed control, fertilizer, and seeding a lawn. They can do it! Also….outstanding mosquito 🦟 control.
Great priceLawn pest controlGrass seedingWeed control+ Responsiveness+ Quality+ Professionalism
GGerald3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
This past season was the best job you have done on our lawn since you started 11 years ago. The lawn looked healthy all summer long as the irrigation and treatments worked together well. Thanks, Jerry
AAaron6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Wonderful service. Great results. Affordable prices. Strongly recommend. Local franchise owner.
TTammy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Andy is great and our weeds are almost nonexistent in the short period of time he has been treating our lawn.
My lawn is looking so good!!! By now the crab grass would be starting and there is no sign of any!
Services: Weed control
Response from the owner · 4 months ago
We truly appreciate your thoughtful review, Ruth Fitzsimmons. Hearing that you had a positive experience with Lawn Doctor of Greater Springfield means a great deal to our team here in Springfield. Thank you for letting us help create a healthier, better-looking lawn for your home.
G
Greg Bell2 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Lawn Doctor has been servicing my lawn for number of years now and successfully reduced my weeds. My yard was purple with violets and weeds years ago. If I find a specific issue when they are here, I can point it out and they have the remedy on the truck. They also know the weather is best for the application.
Price assessment: Reasonable price
Services: Weed control
R
Robert RabinLocal Guide · 60 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Outstanding and responsive. Always there to take care of your lawn needs. Whether weed control, fertilizer, and seeding a lawn. They can do it! Also….outstanding mosquito 🦟 control.
Price assessment: Great price
Services: Grass seeding, Mosquito extermination, Weed control, Lawn pest control
Positive: Responsiveness, Quality, Professionalism, Value
Services: Lawn pest control, Grass seeding, Weed control
Response from the owner · 5 years ago
Always a pleasure helping with your lawn and seeing your lovable dogs.
M
Mike Bitner5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
This past season was the best job you have done on our lawn since you started 11 years ago. The lawn looked healthy all summer long as the irrigation and treatments worked together well. Thanks, Jerry
A
Aaron McEvoy6 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
