Gertrude6 reviewsTotal number of Google reviews Gertrude has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy husband and I were very satisfied with the service Jacob provided!
LocalPro Plumbing of Jacksonville
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 130 plumbersPosition by Experts Score among all companies we track in this category. · better than 33%
4.9 ★★★★★ 249 Google reviews · 24 photos
96%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$423typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
LocalPro Plumbing of Jacksonville at a glance
LocalPro Plumbing of Jacksonville holds a 4.9 out of 5 rating from 249 reviews, with the owner responding to every single entry. Customers frequently cite punctuality, clear communication, and transparent pricing as key aspects of their experience. The company handles a range of services, including emergency repairs, gas line fixes, water heater maintenance, and pipe replacements. Reviewers often describe the technicians as professional, efficient, and thorough in their diagnostics and work. No recurring criticisms or patterns of negative feedback appear in the provided excerpts.
- Google rating: 4.9 out of 5 from 249 reviews (96% five-star).
- Reviews on this page: 249 Google reviews (223 with written comments, 15 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 1, 2026.
- Service: Plumber serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other plumbers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LocalPro Plumbing of Jacksonville: 87/100 on this factor. Category median: 91.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LocalPro Plumbing of Jacksonville: 84/100 on this factor. Category median: 89.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LocalPro Plumbing of Jacksonville: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LocalPro Plumbing of Jacksonville: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LocalPro Plumbing of Jacksonville: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
249 Google reviews we collected
- 5 stars24096%
- 4 stars21%
- 3 stars10%
- 2 stars00%
- 1 star62%
Praise vs complaints
Phrases our text analysis found in 223 written reviews
- Praise54899%
- Complaints51%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2036%
- Reasonable3359%
- Overpriced00%
- Not sure35%
$423-9% vs typical plumbers
Middle half of what 45 customers paid ($246–$684) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12523%
- Speed & response11922%
- Would recommend10118%
- Quality & results9217%
- Price & value468%
- Communication377%
- Honesty & trust336%
What customers talk about
We read 223 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time and professional service, Jacob did a great job”
“He showed up on short notice and fixed the problem right away.”
“Jacob is a hard worker and would highly recommend him to anyone!”
“He turned a problem for me into a solution in no time at all and I cannot recommend them enough!”
“The team was responsive and thorough in diagnosing an emergency plumbing issue.”
“LocalPro plumbing provided affordable service and fantastic expertise.”
“Jacob Snow patiently answered all my questions and was upfront and honest.”
“Affordable, honest, reliable and professional service.”
People customers mention
- Ryan 52 reviews
- Plumber 29 reviews
- King 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired LocalPro Plumbing of Jacksonville for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Andrew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ryan did an awesome job. He came on short notice and assisted my elderly parents with their plumbing problem. Customer service was top notch. Extremely competent and professional.
Paid $200–400Great price
Joseph10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ryan was excellent. He showed up on short notice and fixed the problem right away. Worth every penny.
Paid $200–400Great price
BrandonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quick, efficiency, helpful, walked through their analysis with me. Enjoyed working with them. I’d call them again.
Paid $1–200Reasonable price
J9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Ryan did a great job explaining our options and doing the install! Took great care with our home and was very kind. Very pleased!
Paid $1,000+Reasonable priceWater heater installationGarbage disposal installation
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Due to the nature of my work, I have used at least five different plumbing companies over the last two years. These guys are THE BEST, hands down. They are true craftsmen and professionals in every aspect. If you want prompt, courteous, and clean work, this is the only plumber I would recommend.
Paid $2,000+Reasonable priceToilet repairGarbage disposal installationShower installation
KyleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fast response with clear understanding of what needed to be done. to snake out the toilet. For me the stopped up toilet in my only bathroom and from Friday became an emergency. Rafael came out Saturday noon time and was Done in 15 minutes. Courteous, had booties and a floor mat!!! Too much toilet paper! Lesson learned.
Paid $1–200Reasonable priceToilet repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 13 | $216–$585 |
| Plumbing pipe repair | 11 | $353–$1.2k |
| Plumbing leak repair | 7 | $271–$980 |
| Water heater installation | 4 | $1.2k–$2.4k |
| Outdoor plumbing system repair | 4 | $340–$1.5k |
| Garbage disposal installation | 4 | $353–$705 |
| Drain cleaning | 4 | $227–$542 |
| Faucet repair | 4 | $205–$606 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 249 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Guaglione Canzone d'PioggiaLocal Guide · 23 reviewsTotal number of Google reviews Guaglione has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally friendly and super efficient. Guy did a great job in no time. Simple job I should’ve done myself but he was very pleasant.
Response from the owner · 7 hours ago
Thank you for taking the time to share this! It's great to hear our technician was friendly, efficient, and pleasant to work with. No job is too small for us, and we're always happy to take one off your plate here in Jacksonville. – The LocalPro Plumbing Team
Andrew Bell6 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRyan did an awesome job. He came on short notice and assisted my elderly parents with their plumbing problem. Customer service was top notch. Extremely competent and professional.
- Price assessment: Great price
- Price: $200–400
Response from the owner · 2 weeks ago
Thank you for the awesome review! We're happy we were able to help!
Joseph Caccamo10 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRyan was excellent. He showed up on short notice and fixed the problem right away. Worth every penny.
- Price assessment: Great price
- Price: $200–400
Response from the owner · 2 weeks ago
Thank you for the 5-star review Joseph! We're always happy to help!
George snowLocal Guide · 9 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOn time and professional service, Jacob did a great job
- Price assessment: Great price
- Price: $200–400
Response from the owner · 2 weeks ago
We really appreciate the 5-star review!
Bronson Hall3 reviewsTotal number of Google reviews Bronson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company and great people. Jacob is a hard worker and would highly recommend him to anyone!
Response from the owner · 2 weeks ago
Thank you for the great review Bronson!
Roger Smith9 reviewsTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLocalPro plumbing provided affordable service and fantastic expertise. Jacob Snow patiently answered all my questions and was upfront and honest. We will absolutely use their services again. Thank you!
- Price assessment: Great price
Response from the owner · 2 weeks ago
We really appreciate the 5-star review Roger!
Sheila SmithLocal Guide · 24 reviewsTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend LocalPro for plumbing services! Jacob Snow is dedicated to helping customers and making sure they receive attentive and professional service.
Response from the owner · 2 weeks ago
Thank you for the awesome review Sheila! We're always happy to help!
Leticia Snow1 reviewTotal number of Google reviews Leticia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJacob was great! Extremely professional and transparent. Got the job done quick and would hire again.
Response from the owner · 2 weeks ago
Thank you for the 5-star review!
Noah Evans7 reviewsTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys were awesome in helping getting service done right, and fast. Jacob is the man!
Response from the owner · 2 weeks ago
We really appreciate the great review Noah!
Business details
- Address: 9556 Historic Kings Rd S #415, Jacksonville, FL 32257
- Phone: (904) 222-7667
- Website: local.pro
- Service area: Jacksonville, FL