Eyelash salon · Kannapolis, NC · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%94+26.5Replies to reviews 8%93+7.7Craft & service penalty99−0.1Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 84 spasiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★104 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
London Amari Studio holds a 4.9 rating from 104 reviews, with the owner responding to all feedback. Clients frequently praise the comfortable environment, thorough explanations of services like lash extensions, facials, and massages, and the staff's professionalism. While most experiences are positive, one low-star review criticized a recruitment advertisement for specifying particular physical traits, which discouraged that customer from booking an appointment.
Google rating: 4.9 out of 5 from 104 reviews (97% five-star).
Reviews on this page: 104 Google reviews (94 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 5, 2026.
Service: Spa serving Kannapolis, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
London Amari StudioSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.London Amari Studio: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.London Amari Studio: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.London Amari Studio: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.London Amari Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.London Amari Studio: 93/100 on this factor. Category median: 67.A
93
Bar = this company · dark tick = category median.
Star ratings
104 Google reviews we collected
4.9of 5
5 stars10197%
4 stars11%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
100%praise
Praise99100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3737%
Quality & results3030%
Would recommend1515%
Communication1010%
Honesty & trust44%
Speed & response22%
Price & value11%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She loves what she does, treats her clients like family and is a true professional.”
“Not only did she do an absolutely perfect job on my lashes — from analyzing what would work for me and my natural lashes, to thoroughly explaining the…”
“She did an amazing job and I’ll definitely be back 10 out of 10 recommend this company!”
“…nalyzing what would work for me and my natural lashes, to thoroughly explaining the process — she shared so much about herself and her journey while l…”
“Amazing experience very professional and honest with what you need.”
“Sade was expert in her craft, efficient & has such a pleasant personality.”
“London Amari Studios is beyond reasonable on pricing for EVERY service ive had to comparison of other studios or technicians.”
People customers mention
Sade9 reviews
Sttarr9 reviews
Star6 reviews
Starr5 reviews
Baker4 reviews
Studios4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEmmaLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Star is a gem! Such a lovely and wonderful human being. Not only did she do an absolutely perfect job on my lashes — from analyzing what would work for me and my natural lashes, to thoroughly explaining the process — she shared so much about herself and her journey while learning about me and mine. Truly a memorable…
TTyKyna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This space was so comforting and warm. I was able to get exactly what I wanted. My lash technician was an expert in all things lashes. She answered every single question. I left with a bag of lash care product, and a lot of information on how to keep my lashes looking as fly as they did when I walked out the door…
Reasonable priceEyelash extensions
DDoris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Starr,
Thank you for such a wonderful first time experience!! My lashes are ABSOLUTELY BEAUTIFUL!!
Jjessica6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dear lawwwd this place was amazing. I’ve never had a massage before and she absolutely took care of me. She explained everything that was going to happen and what to expect. I was almost comatose after leaving
RRebecca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sttarr is AMAZING!!! My lashes stay on between appointments, which was a problem I experienced from other professionals in the past. She loves what she does, treats her clients like family and is a true professional. I will not go anywhere else!!!
CCecilia10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very nice and very patient love this lady thank you so much for your service 🙏🏼❤️
Star is a gem! Such a lovely and wonderful human being. Not only did she do an absolutely perfect job on my lashes — from analyzing what would work for me and my natural lashes, to thoroughly explaining the process — she shared so much about herself and her journey while learning about me and mine. Truly a memorable and exceptional experience in her comfy lash chair! Would recommend to anyone.
Response from the owner · 8 hours ago
Emma, thank you so much. Taking the time to understand your natural lashes before I ever pick up a tweezer is the whole point here, and I am so glad the experience felt that way for you. It was truly a pleasure. Come back and see me. Sttarrkisha
T
TyKyna Cole2 reviewsiTotal number of Google reviews TyKyna has written across all businesses on Google Maps, not just this one.
This space was so comforting and warm. I was able to get exactly what I wanted. My lash technician was an expert in all things lashes. She answered every single question. I left with a bag of lash care product, and a lot of information on how to keep my lashes looking as fly as they did when I walked out the door highly suggest making an appointment and getting your lashes done by STTARRKISHA.
Price assessment: Reasonable price
Services: Eyelash extensions
Response from the owner · 8 hours ago
TyKyna, thank you for trusting me with your lashes and for saying it this beautifully. Education is part of every appointment here, so I am glad you left with the bag and the knowledge. See you at your fill.
D
Doris Sloan3 reviewsiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Dear lawwwd this place was amazing. I’ve never had a massage before and she absolutely took care of me. She explained everything that was going to happen and what to expect. I was almost comatose after leaving
Response from the owner · 8 hours ago
Jessica, this made me smile. I am so glad your first massage felt safe, explained, and restorative. Thank you for trusting me with it.
R
Rebecca Krypel3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Sttarr is AMAZING!!! My lashes stay on between appointments, which was a problem I experienced from other professionals in the past. She loves what she does, treats her clients like family and is a true professional. I will not go anywhere else!!!
Response from the owner · 8 hours ago
Rebecca, thank you for this. Retention is everything, and it means the world that you noticed the difference. Treating my clients like family is not a slogan here, it is how I work. I will see you at your next appointment.
C
Cecilia Martinez10 reviewsiTotal number of Google reviews Cecilia has written across all businesses on Google Maps, not just this one.
Starr was the absolute best! I had the best experience with her. I’ve had bad experiences in the past with other massage therapists and so I was nervous to get another one, but my mother in law told me to try Starr and I am so glad I did! No regrets at all, if you have a spot that’s bothering you, she’ll make sure to fix it and make you feel so much better! Highly recommend!!
Response from the owner · 8 hours ago
Courtney, thank you, and please thank your mother in law for me. I know trying someone new after a bad experience takes courage. I am so glad you felt better, that is always the goal.
S
Shanea Dockery4 reviewsiTotal number of Google reviews Shanea has written across all businesses on Google Maps, not just this one.
I visited the studio and was greeted by the owner Star. The studio was very nice and each room was inviting. My aesthetician Sade was friendly and professional, she did a great job. I will definitely be back!
Response from the owner · 8 hours ago
Shanea, thank you! I will pass your kind words right to Sad'e, she will love hearing them. We are so glad the studio felt inviting. See you next time.
N
Nicole James3 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Sade is absolutely AMAZING! I had my lashes done by her for my first time and she made sure my experience was great. She was fast and efficient. I also got a facial that was relaxing and left me glowing. I will be coming back.
Response from the owner · 4 years ago
Yay! First times can be scary. We are glad you felt at ease and are happy. We do appreciate you!
S
stephanie gualteros4 reviewsiTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
Oh my goodness the most amazing facial and massage experience I’ve ever had. Sttarr is a magician and really has magical hands. I haven’t felt this good in a long time. Not only was she very informative but you can tell that helping others truly makes her happy. The best sort of energy for a relaxing situation. Trust her with your life!
Response from the owner · 8 hours ago
Stephanie, thank you for this beautiful review. Helping people feel better truly does make me happy, and I am honored by your trust. Come back whenever you need that reset.
