Carpet cleaning service · Chattanooga, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★166 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$200typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate LuxPro Carpet Cleaning five stars based on 166 reviews, noting the owner responds to most feedback. Customers frequently mention punctuality, professional communication, and reasonable pricing for carpet, rug, and upholstery services. Recurring themes include effective stain removal, quick drying times, and the ability to restore heavily soiled items. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 166 reviews (99% five-star).
Reviews on this page: 166 Google reviews (130 with written comments, 5 with photos).
Owner responses: the business replied to 88% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
LuxPro Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LuxPro Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LuxPro Carpet Cleaning: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LuxPro Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LuxPro Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LuxPro Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
166 Google reviews we collected
5.0of 5
5 stars16599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 130 written reviews
100%praise
Praise268100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2170%
Reasonable930%
Overpriced00%
Not sure00%
$200-25% vs typical carpet cleaning
Middle half of what 26 customers paid ($126–$247) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8030%
Staff & attitude5320%
Would recommend4717%
Speed & response4316%
Price & value3112%
Honesty & trust104%
Communication52%
What customers talk about
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Clint always does such a great job cleaning our carpet, rugs, and upholstery, with a reasonable price as well.”
“They are prompt, dependable, fast and very professional.”
“We continue to be highly satisfied with this company and would definitely recommend them.”
“We lost power during the cleaning and he even came back later the same day to finish.”
“Their prices are reasonable and they completed the work in a timely manner.”
“Client is professional, personable, trustworthy and he gets the job done right every time!”
“Toshia communicated with me in detail about the process.”
People customers mention
Clent10 reviews
Toshia7 reviews
Dry4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired LuxPro Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Sheila2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Clent and his team are amazing! We’ve used them for our carpet cleaning needs for at least the past five years! They are prompt, dependable, fast and very professional. We highly recommend them!
AimeeLocal Guide · 73 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Clent is one of those amazing business owners who CARES!! Fantastic service and incredible prices! This is not a cleaning using water- more like a dry clean- so it's done in hours. Couches and chairs r spotless for the rentals. Thank u so much Clent!!
Keith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great job they did on my carpet. Even had a bad red nail polish stain in one room they were able to clean up. Would highly recommend.
Paid $250–300Great priceGeneral carpet cleaning
RichardLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Carpets haven't been cleaned in about a year. They were getting pretty bad. Along with the couch. And we have several pets. I thought I was going to have to replace them. To my surprise Clent had them and the couch looking almost like new again! I couldn't believe it. It's a small house and a little cluttered. I was…
Faye8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Clint, we have never had anyone do such a good job cleaning our carpet, and we have tried many! Promp, professional and carpet that looks like new! Thank you! We would again and have highly recommended you.
JillLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Best carpet cleaning ever!! Client is professional, personable, trustworthy and he gets the job done right every time! This is the only carpet cleaning service we will use!
Clent and his team are amazing! We’ve used them for our carpet cleaning needs for at least the past five years! They are prompt, dependable, fast and very professional. We highly recommend them!
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 5 days ago
Sheila thank you so much!
Elizabeth Witt6 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We continue to be highly satisfied with this company and would definitely recommend them. Clint always does such a great job cleaning our carpet, rugs, and upholstery, with a reasonable price as well.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Aimee RoseLocal Guide · 73 reviewsiTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
Clent is one of those amazing business owners who CARES!! Fantastic service and incredible prices! This is not a cleaning using water- more like a dry clean- so it's done in hours. Couches and chairs r spotless for the rentals. Thank u so much Clent!!
Price assessment: Great price
Price: $100–150
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · a month ago
Thank you so much Aimee!
Keith Webb1 reviewiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Carpets haven't been cleaned in about a year. They were getting pretty bad. Along with the couch. And we have several pets. I thought I was going to have to replace them. To my surprise Clent had them and the couch looking almost like new again! I couldn't believe it. It's a small house and a little cluttered. I was only worried about the main traffic areas. Clent moved some things around to do a better job. He definitely takes pride in his job. Highly recommend LuxPro. Will definitely use again when they need to be cleaned.
Price assessment: Reasonable price
Price: $250–300
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · 2 months ago
Thank you so much Richard!
Faye Forgety8 reviewsiTotal number of Google reviews Faye has written across all businesses on Google Maps, not just this one.
Clint, we have never had anyone do such a good job cleaning our carpet, and we have tried many! Promp, professional and carpet that looks like new! Thank you! We would again and have highly recommended you.
Price assessment: Reasonable price
Price: $100–150
Services: General carpet cleaning
Response from the owner · 3 months ago
Thank you so much Faye.
Ronnie Dion1 reviewiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
I would highly recommend Lux Pro. Clent and Toshia were great to work with. Clent did a great job on cleaning my rugs. Their prices are reasonable and they completed the work in a timely manner.
Price assessment: Great price
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · a year ago
Thank you so much!
Jill FranksLocal Guide · 13 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Best carpet cleaning ever!! Client is professional, personable, trustworthy and he gets the job done right every time! This is the only carpet cleaning service we will use!
