Tiffany Harter2 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe driver was very friendly experienced and efficient
- Services: Car towing
M&M Towing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#613 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 13%
4.7 ★★★★★ 296 Google reviews · 11 photos
86%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Nov 2026latest review
M&M Towing at a glance
Google reviewers rate M&M Towing 4.7 out of 5 based on 296 reviews. Positive feedback highlights prompt arrival, professional drivers, and clear communication regarding schedules and costs. Customers frequently mention efficient handling of breakdowns and lockouts. However, some low-star reviews cite significant delays against promised times, unsafe driving behavior, and instances of property damage or theft while vehicles were in storage.
- Google rating: 4.7 out of 5 from 296 reviews (86% five-star).
- Reviews on this page: 296 Google reviews (214 with written comments, 3 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: November 1, 2026.
- Service: Auto Repair Shop serving Battle Creek, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&M Towing: 70/100 on this factor. Category median: 87.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&M Towing: 59/100 on this factor. Category median: 85.C
59
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M&M Towing: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M&M Towing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&M Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M&M Towing: 57/100 on this factor. Category median: 57.C
57
Bar = this company · dark tick = category median.
Star ratings
296 Google reviews we collected
- 5 stars25686%
- 4 stars176%
- 3 stars52%
- 2 stars21%
- 1 star165%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
- Praise30797%
- Complaints113%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2638%
- Reasonable3044%
- Overpriced23%
- Not sure1015%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude11336%
- Speed & response7223%
- Quality & results4614%
- Price & value3712%
- Would recommend309%
- Communication134%
- Honesty & trust72%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The driver was very friendly experienced and efficient”
“Was rude on the phone when we canceled as we decided to go local and pay out of pocket”
“This tow company came fast and on-point very satisfied with their business”
“Very reasonable and did a great job I would recommend them to everyone”
“Terrible back in July my truck got in a accident tried call them so I could get my stuff out of my truck they told me yeah the yard manager will be at…”
“Showed up in reasonable time considering my location.”
“The first dispatcher told me the cost and estimated arrive for the next tow driver to come by be around 1 to 1.”
“Would highly recommend to anyone in the Battle Creek/ Kalamazoo area.”
“Mike, tow driver & Elaine dispatcher communicated very well all steps along the way.”
“He was professional, courteous, and dependable from start to finish.”
People customers mention
- Mike 5 reviews
- Steve 4 reviews
- Kalamazoo 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M&M Towing for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
AlexLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
They were able to get me back on the road as quick as possible. The dispatcher and driver were both friendly.
Not sureFuel delivery
Craig5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Brandon was very professional and friendly. He helped me understand the situation with the repair that was needed to be done. He was very gracious and went above and beyond with my family. We would have been stranded without his resourcefulness.
AaronLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Absolutely amazing service. They made it to my vehicle so fast and towed it where I needed all within an hour.
PhilLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Booked an appointment. Great communication ahead of scheduled time. Driver arrived on time and was very professional and courteous.
JamieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were very helpful! The cheapest tow in the Kalamazoo area! Fast friendly and reaponsive.
Great priceCar towing
Brenda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very kind and respectful. Response time was quick. Overall a job well done. Definitely recommend M&M Towing.
Reasonable priceCar towing
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 76 | — |
| Car lockouts | 11 | — |
| Battery | 8 | — |
| Special vehicle towing | 8 | — |
| Tire change | 7 | — |
| Long distance hauling | 5 | — |
| Local hauling | 3 | — |
| Motorcycle towing | 2 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 296 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Wilhelmina Brooks7 reviewsTotal number of Google reviews Wilhelmina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis tow company came fast and on-point very satisfied with their business
- Services: Car towing
Benjamin HookLocal Guide · 24 reviewsTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAAA dispatched them for me. Prompt and friendly service, great experience.
- Services: Car towing
Alex ParkerLocal Guide · 84 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were able to get me back on the road as quick as possible. The dispatcher and driver were both friendly.
- Price assessment: Not sure
- Services: Fuel delivery
Brad SchabergLocal Guide · 15 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe driver was professional and made sure the car was taken cared of.
- Price assessment: Not sure
- Services: Car towing
Craig Cochran5 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrandon was very professional and friendly. He helped me understand the situation with the repair that was needed to be done. He was very gracious and went above and beyond with my family. We would have been stranded without his resourcefulness.
AaronLocal Guide · 27 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely amazing service. They made it to my vehicle so fast and towed it where I needed all within an hour.
Phil MaguranLocal Guide · 17 reviewsTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBooked an appointment. Great communication ahead of scheduled time. Driver arrived on time and was very professional and courteous.
Jason HolbornLocal Guide · 31 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you again for towing my late grandpas truck A1 Service!
- Price assessment: Reasonable price
- Services: Car towing
Jamie PryorLocal Guide · 17 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very helpful! The cheapest tow in the Kalamazoo area! Fast friendly and reaponsive.
- Price assessment: Great price
- Services: Car towing
Business details
- Address: 850 E Emmett St, Battle Creek, MI 49014
- Phone: (269) 753-0000
- Website: mandmtowing247.com
- Service area: Battle Creek, MI