Moving and storage service · Troy, NY · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%76+18.4Value 14%99+14Replies to reviews 7%10+0.7Craft & service penalty81−1.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 49 piano moversiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★684 Google reviews · 24 photos
93%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
$2.8ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mabey's Moving and Storage highly for professional, punctual crews and smooth communication during local and long-distance moves. Many customers note that final bills often come in under the original estimates, though some describe pricing as high for small jobs. A recurring criticism in low-star reviews involves items arriving with significant damage or stains, along with complaints about rushed handling and unexpected changes to binding quotes without prior notice.
Google rating: 4.8 out of 5 from 684 reviews (93% five-star).
Reviews on this page: 684 Google reviews (595 with written comments, 8 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: October 28, 2026.
Service: Piano Mover serving Troy, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mabey's Moving and Storage, Inc.: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mabey's Moving and Storage, Inc.: 76/100 on this factor. Category median: 89.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mabey's Moving and Storage, Inc.: 81/100 on this factor. Category median: 96.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mabey's Moving and Storage, Inc.: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mabey's Moving and Storage, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mabey's Moving and Storage, Inc.: 10/100 on this factor. Category median: 86.F
10
Bar = this company · dark tick = category median.
Star ratings
684 Google reviews we collected
4.8of 5
5 stars63693%
4 stars162%
3 stars61%
2 stars51%
1 star213%
Praise vs complaints
Phrases our text analysis found in 595 written reviews
95%praise
Praise1,18295%
Complaints605%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3729%
Reasonable8063%
Overpriced43%
Not sure65%
$2.8k+202% vs typical piano movers
Middle half of what 109 customers paid ($1.3k–$4.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude39532%
Speed & response26621%
Would recommend19516%
Quality & results17314%
Price & value1079%
Communication665%
Honesty & trust403%
What customers talk about
We read 595 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone at Mabey's was helpful and the whole process was very smooth.”
“In addition to damaging my driveway and brand new flooring the movers were very unprofessional and complained the whole time.”
“She immediately put my anxiety to rest and kept me informed throughout the moving process.”
“This lead to the schedule of the move being altered and my move time being delayed with out any notification.”
“I would recommend Mabey’s to anyone who needs a local or long distance move.”
“Overall, I wasn't satisfied and probably wouldn't recommend this company.”
“Chuck and his crew did a great job both loading and unloading.”
“At least one of my piece of furniture, luckily not an antique, ended up getting damaged and breaking.”
“…orning; we understood that was ant our expense and it was completely worth it (and the quote was still comparable to a more local moving company).…”
“Only problem is pricey”
“Jenn was a Godsend and always listened whenever I called with an update.”
“Mabey’s switched my quote from non-binding to binding with no communication and a deceptive e-signature request, which means I was stuck paying the ov…”
“Chuck and his crew were courteous, efficient, dependable, professional and speedy!”
“Dishonest estimates, scammy practices:”
People customers mention
Mabeys34 reviews
Chuck26 reviews
Dylan22 reviews
Paul19 reviews
Mike16 reviews
Maybe16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mabey's Moving and Storage, Inc. for 8 kinds of job. Pick one to see what they paid and said.
MMarieLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
I am very grateful for the crew's hard work. They got the house contents loaded and unloaded in great time. Everyone at Mabey's was helpful and the whole process was very smooth. Oh, and the job came in under budget. Wow.
Paid $1,500–2,000Great priceSenior moving
KKevin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Chuck and his crew did a great job both loading and unloading. Truck was packed full but they got it all in. A few minor scratches, but nothing damaged. Would recommend
Paid $5,000+Reasonable priceIn-state moving
JJohn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The move from start to finish was great! I would recommend Mabey’s to anyone who needs a local or long distance move. Professional, affordable and on time.
They made moving very stress free!
JJillLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
From the time I first called, I was always treated with courtesy and professionalism. The two movers were exceptional, very polite, and didn't mind moving certain items a few times. Jenn was a Godsend and always listened whenever I called with an update. Even though my move was a small local one, it was treated as if it was going cross country.
Paid $500–1,000Great priceSenior moving
KKitty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Super easy to work with, the guys who did the moving were polite and respectful of both me and my things. They were even good about me asking for things to be rearranged after they put them where I had initially requested.
JJohn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
From Ryan to Ciera to Sage and Thomas and all the front of house staff helping to organize our use of Mobile Storage Units to hold our home contents at the Rensselaer facilities during our new home construction.. to Chuck and his powerhouse moving crew.. everyone at Mabey's were professional, courteous and made our…
I am very grateful for the crew's hard work. They got the house contents loaded and unloaded in great time. Everyone at Mabey's was helpful and the whole process was very smooth. Oh, and the job came in under budget. Wow.
Price assessment: Great price
Price: $1,500–2,000
Services: Senior moving
Response from the owner · 6 hours ago
Thank you for the great review! We’re glad the crew worked efficiently and made the entire process smooth from start to finish!
K
Kevin Ronayne8 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Chuck and his crew did a great job both loading and unloading. Truck was packed full but they got it all in. A few minor scratches, but nothing damaged. Would recommend
Price assessment: Reasonable price
Price: $5,000+
Services: In-state moving
Response from the owner · 2 days ago
Thank you for the review! We’re glad Chuck and his crew did a great job getting everything loaded and unloaded! We appreciate your recommendation!
P
Phil Lyon8 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Wonderful the employees were professional and extremely polite. I will unabashedly recommend Mabey from first contact to delivery.
Response from the owner · 2 days ago
Thank you for the kind words! We’re glad our team made such a positive impression with their professionalism and courtesy. We truly appreciate your recommendation and your choosing Mabey’s Moving & Storage!
J
jake raucciLocal Guide · 10 reviewsiTotal number of Google reviews jake has written across all businesses on Google Maps, not just this one.
Process was very easy. They were able to give me an estimate on moving which included dissassembly of all my furniture and then re-assembly. The 4 guys they sent were very polite and personable. After they were complete the final bill was slightly less than the original estimate. Would 100% recommend for any moving/storage needs
Price assessment: Great price
Services: Local moving
Response from the owner · 2 days ago
Thank you for the kind words! We are happy to hear your moving experience went smoothly!
D
Debbie WilliamsLocal Guide · 32 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
We’ve made FIVE moves in the past 3 years, four of them interstate. None of those moves were as seamless or painless as this most recent local move with Mabey’s. Their team from beginning to end was respectful, focused on our needs, patient and supportive. They made an inherently stressful activity tolerable. In our case, they came more than 2 hours each morning; we understood that was ant our expense and it was completely worth it (and the quote was still comparable to a more local moving company).
In the end, it all comes down to the moving crew and our crew with Lawrence in the lead was exceptional. They worked hard and efficiently as a team. They never rested. At the end of each day, tired as they had to be, they always asked if there was anything else they could do.
I’ve sworn I’ll never move again, so I guess when I’m ready to head off to heaven, I won’t consider anyone’s help other than Mabey’s!
Price assessment: Reasonable price
Price: $5,000+
Services: Local moving, Moving-related packing, Oversized-item moving, Furniture disassembly, In-state moving, Furniture assembly, Service not listed
Response from the owner · 6 days ago
Thank you for such a thoughtful review! We're thrilled to hear that Lawrence and the crew made your move as smooth and stress-free as possible. We'll be sure to share your kind words with them. After five moves in three years, we're honored Mabey's made this one your best experience yet! We appreciate your trust in our team and wish you all the best in your new home.
J
John Levanchy8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The move from start to finish was great! I would recommend Mabey’s to anyone who needs a local or long distance move. Professional, affordable and on time.
They made moving very stress free!
Price assessment: Reasonable price
Price: $5,000+
Services: Interstate moving, Long-distance moving
Response from the owner · 6 days ago
Thank you for the great review and recommendation! We're glad our team made your move smooth, stress-free, and affordable from start to finish. We appreciate you choosing Mabey's and trusting us with your move!
J
Jill DavisLocal Guide · 17 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
From the time I first called, I was always treated with courtesy and professionalism. The two movers were exceptional, very polite, and didn't mind moving certain items a few times. Jenn was a Godsend and always listened whenever I called with an update. Even though my move was a small local one, it was treated as if it was going cross country.
Price assessment: Great price
Price: $500–1,000
Services: Senior moving
Response from the owner · 6 days ago
Thank you for sharing your experience! We're so glad Jenn and the moving crew made you feel supported throughout the process. Our team takes pride in giving every move the same care and attention, no matter the size or distance. We'll be sure to pass along your kind words to Jenn and the movers!
K
Kitty Grebe3 reviewsiTotal number of Google reviews Kitty has written across all businesses on Google Maps, not just this one.
Super easy to work with, the guys who did the moving were polite and respectful of both me and my things. They were even good about me asking for things to be rearranged after they put them where I had initially requested.
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Furniture disassembly, Furniture assembly
Response from the owner · 6 days ago
Thank you for the great review! We're glad the team made your move easy and treated you and your belongings with care. We appreciate you choosing Mabey's!
T
Theresa Connors16 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
We made a Move from East Greenbush NY to Florida and we could not have picked a better moving company.Mabey’s Was excellent and very professional. Mike, Ciara, Kylie And everyone else in the office that I cannot remember, their names went above and beyond. Our Packers and movers Sean and Jake packed everything so wonderful. We highly recommend Mabey’s moving and storage. We give them an A +++++
Response from the owner · 6 days ago
Thank you for the A+++++ review! We're so happy to hear your move from East Greenbush to Florida went so well. Mike, Ciara, Kylie, Sean, Jake, and the rest of the team will appreciate knowing their hard work made such a great impression. Thank you for trusting Mabey's with your move and for recommending us!
B
Ben Ahrberg11 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
