Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
Google reviewers rate Upstate Pianos 4.9 out of 5 based on 52 reviews, with the owner responding to 81 percent of them. Customers frequently highlight the staff's extensive knowledge regarding instrument care and selection, noting that the sales process is professional, patient, and free from pressure. Many buyers report fair pricing and prompt delivery, often praising the team for resolving post-purchase issues quickly. The primary criticism involves the store acting as a middleman for tuning services, which some customers found to be an inefficient use of time.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
52 Google reviews we collected
Phrases our text analysis found in 51 written reviews
How often each topic comes up in the written reviews
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul was fantastic to work with—knowledgeable, patient, and never pushy.”
“If you’re looking for a piano, I highly recommend contacting Paul at Artist Pianos.”
“Paul was very thorough in explaining the pros and cons of each instrument.”
“Excellent service and selection of new and used pianos.”
“Their prices are very fair, Paul was easy to work with and accommodating, and their service has been top notch.”
“Paul from Artist Pianos was very accommodating, forthright and prompt.”
“From start to finish, they were highly professional, knowledgeable, and genuinely passionate about helping me find the right instrument.”
praise complaint · found by our text analysis, Google review wording unchanged.
It was a pleasure to work with Artist Pianos. I am very happy with my Steinway piano. Paul Jennings made the process simple and straightforward. He was professional and knowledgeable. I am very satisfied.
I just purchased a wonderful piano from Artist Piano. The owner/manager Paul was very informative, sharing his extensive knowledge of pianos and their care, and he found me a piano best suited to my needs. Professional and great customer service.
Paul was extremely helpful in finding me a piano! It was delivered today and am over the 🌙 Now i better get started in learning to play Moon River! Thank you Paul! 🎶
Excellent service and selection of new and used pianos. Paul was very thorough in explaining the pros and cons of each instrument. We are thrilled with our purchase.
I haven't actually done business with Artist Pianos (yet), but I stopped in to take a look. Paul gave me an excellent run down on piano tech. and build quality. Super generous of him to give me his time. He's obviously very knowledgeable and passionate. Thank you Paul!
Our school recently bought a piano from here. Paul Jennings was an amazing help from start to finish! He even helped us in a jam with our old piano. We are very grateful for his service! I would highly recommend this business.
4.9 ★★★★★ 52 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
It was a pleasure to work with Artist Pianos. I am very happy with my Steinway piano. Paul Jennings made the process simple and straightforward. He was professional and knowledgeable. I am very satisfied.
Thank you for your kind review Susan! Very happy to be of service. Enjoy!
Great shopping experience! The manager is very knowledgeable.
Thank you! It was a pleasure to be of service. Enjoy your new piano!
I just purchased a wonderful piano from Artist Piano. The owner/manager Paul was very informative, sharing his extensive knowledge of pianos and their care, and he found me a piano best suited to my needs. Professional and great customer service.
Thank you so much for your kind review Mary! It is always a pleasure to be of service. Enjoy!
Paul was extremely helpful in finding me a piano! It was delivered today and am over the 🌙 Now i better get started in learning to play Moon River! Thank you Paul! 🎶
Congratulations Suzanne and thank you for your kind review! Always a pleasure to be of service.
Excellent service and selection of new and used pianos. Paul was very thorough in explaining the pros and cons of each instrument. We are thrilled with our purchase.
Thank you for your kind review! It was a pleasure to be of service. Enjoy!
I haven't actually done business with Artist Pianos (yet), but I stopped in to take a look. Paul gave me an excellent run down on piano tech. and build quality. Super generous of him to give me his time. He's obviously very knowledgeable and passionate. Thank you Paul!
Thanks for the review! it is always a pleasure to talk about the design and material choices that are found in the best pianos (even some that I do not sell). Knowing how to measure piano quality makes the process less mysterious and confusing and hopefully more fun! Thanks for the opportunity to earn your business.
Our school recently bought a piano from here. Paul Jennings was an amazing help from start to finish! He even helped us in a jam with our old piano. We are very grateful for his service! I would highly recommend this business.
Thank you for your kind review, Kimberly. I'm grateful for the opportunity to be of service!
Fantastic piano and Paul was wonderful to work with!
Thanks Michele! Always a pleasure to be of service!
I was in need of a piano for my boys, and their teacher referred me to Paul at Artist Pianos. Paul was fantastic to work with—knowledgeable, patient, and never pushy. He took the time to understand my situation, explain the options, and made what felt like a stressful process into a truly pleasant experience. I ended up purchasing an Encore Reconditioned Yamaha U1, and my boys love it! I’m excited to watch them grow with it. If you’re looking for a piano, I highly recommend contacting Paul at Artist Pianos.
Thanks for the kind review Mike! It was a pleasure to be of service.
I recently purchased a Steinway piano from Paul and Artist Piano, and I couldn’t be happier with the experience. From start to finish, they were highly professional, knowledgeable, and genuinely passionate about helping me find the right instrument. They provided invaluable advice, guiding me through the selection process with patience and expertise. Their communication was proactive and flexible, making the entire process smooth and stress-free. Whether it was answering my questions, coordinating logistics, or offering insights on piano care, they went above and beyond. I highly recommend Paul and Artist Piano to anyone looking for a quality instrument and top-tier service.
Thank you Charles, it was a sincere pleasure be of service. You were wonderful to work with as well. Enjoy!
Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts
