Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise Maddox Plumbing for punctual service, clear communication, and fair pricing, noting that technicians often resolve issues like leaks and clogs efficiently. The office staff is described as helpful, sometimes adjusting bills or providing same-day appointments even outside business hours. However, low-star reviews cite concerns about excessive charges for minor parts, billing discrepancies, and instances where repairs failed or worsened existing problems.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,008 Google reviews we collected
Phrases our text analysis found in 774 written reviews
Price verdicts customers left with their Google review
Middle half of what 159 customers paid ($124–$410) · gold mark = category median.
How often each topic comes up in the written reviews
We read 774 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I appreciate the kindness of the office staff who helped us with or bathroom water closets.”
“…originally but they had nothing to say about the landscaping or the unprofessional behavior we experienced.…”
“Service was prompt and professional and got the job done.”
“The plumber was unresponsive, and unfriendly, we had just moved in and there wasn't any furniture.”
“Mike did a great job, fixing two problems to our line to the house.”
“Well I called them back recently for the same toilet again, a new call, and the woman had an awful hateful attitude with me on the phone.”
“Will definitely recommend to friends and will use them again.”
“Avoid them unless you want to pay more than originally quoted.”
“Jesus came out and gave us an estimate for free and the prices are great, very reasonable!”
“Truly disappointing, stated military discount, didn't show up on overpriced invoice.”
“The plumber was friendly and answered my questions.”
“Legitimately sustained unnecessary damage due to their lack of communication and now have to sit through two more days of water pouring off my roof be…”
“I have been using Maddox for several years now, and in my opinion, they are very reliable.”
“Lied to me about having an opening at 1:30 for an emergency roof leak, I spent all afternoon waiting, they call me half an hour after they're supposed…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Maddox Plumbing Inc for 8 kinds of job. Pick one to see what they paid and said.
I appreciate the kindness of the office staff who helped us with or bathroom water closets. She even adjusted my bill after determining an error in labor time. That’s wonderful for elderly people are fixed income. Thank you again for your service.
This company was great! The main line to my house was leaking really bad and my main water had to be turned off. They were able to help the me out the next day. The service was fast and well done. The plumber was friendly and answered my questions. When I went to pay my bill the front office staff was also very…
Carlos went above and beyond, not only did he fix the problem , but he re did the work previously done because it was loose and not working properly. Thank u Carlos !!!
Service was prompt and professional and got the job done. Will definitely recommend to friends and will use them again.
They are AWESOME! Jesus came out and gave us an estimate for free and the prices are great, very reasonable! Then we scheduled the repair for the next day. Other plumbers wouldn't fix the broken pipe without changing the whole shower kit and charging us insane amounts of money. Maddox did quote us for just the…
Once again I used Maddox Plumbing. It was easy to schedule, set up the time I wanted, showed up and took care of my leaky toilet. Quick, fast and efficient. I would definitely recommend them again.
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 62 | $228–$988 |
| Toilet repair | 54 | $124–$417 |
| Plumbing leak detection | 46 | $122–$454 |
| Drain cleaning | 45 | $148–$393 |
| Faucet repair | 32 | $104–$324 |
| Outdoor plumbing system repair | 26 | $224–$556 |
| Water heater installation | 20 | $1.1k–$2.4k |
| Faucet installation | 19 | $161–$383 |
4.8 ★★★★★ 1,008 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Quick response and great service from Wayne!
I appreciate the kindness of the office staff who helped us with or bathroom water closets. She even adjusted my bill after determining an error in labor time. That’s wonderful for elderly people are fixed income. Thank you again for your service.
The service was quick and professional.
Great experience using Maddox. All of the staff are very kind, and they do a wonderful job. I would never use anyone else..
This company was great! The main line to my house was leaking really bad and my main water had to be turned off. They were able to help the me out the next day. The service was fast and well done. The plumber was friendly and answered my questions. When I went to pay my bill the front office staff was also very friendly and helpful! I hope I don't have to go through that situation again, but if I do I know who to call!
Garbage disposal
Carlos was right on time. Overall excellent service.
Carlos went above and beyond, not only did he fix the problem , but he re did the work previously done because it was loose and not working properly. Thank u Carlos !!!
Very Professional
Professional quick and efficient!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
