Angelo Garay4 reviewsTotal number of Google reviews Angelo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Manhattan Auto Service and Bodywork
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%62+15Value 14%70+9.9Replies to reviews 7%27+1.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#527 of 588 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 10%
4.8 ★★★★★ 73 Google reviews · 12 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
7.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
Nov 2026latest review
Manhattan Auto Service and Bodywork at a glance
Customers rate the shop 4.8 out of 5 based on 73 reviews, frequently praising the quality of mechanical and bodywork services for luxury vehicles. Recurring themes include fair pricing, honest estimates, timely service, and helpful communication regarding necessary repairs. However, low-star reviews highlight a pattern of dissatisfaction involving billing disputes, incomplete repairs, and allegations of overcharging insurance companies.
- Google rating: 4.8 out of 5 from 73 reviews (93% five-star).
- Reviews on this page: 73 Google reviews (52 with written comments, 3 with photos).
- Owner responses: the business replied to 29% of reviews.
- Most recent review: November 3, 2026.
- Service: Auto Repair Shop serving New York, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Manhattan Auto Service and Bodywork: 80/100 on this factor. Category median: 87.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Manhattan Auto Service and Bodywork: 62/100 on this factor. Category median: 85.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Manhattan Auto Service and Bodywork: 70/100 on this factor. Category median: 100.B
70
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Manhattan Auto Service and Bodywork: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Manhattan Auto Service and Bodywork: 27/100 on this factor. Category median: 57.D
27
Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
- 5 stars6893%
- 4 stars23%
- 3 stars00%
- 2 stars00%
- 1 star34%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
- Praise7893%
- Complaints67%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price440%
- Reasonable550%
- Overpriced110%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results2327%
- Price & value1518%
- Staff & attitude1315%
- Speed & response1012%
- Honesty & trust911%
- Would recommend810%
- Communication67%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They also do excellent work when it comes to mechanical and autobody.”
“GREAT TEAM,WOULD HIGHLY RECOMMEND, THE ONLY GO TO FOR MY CARS, GREAT MECHANICS AND BODY WORK, VERY RELIABLE AND AFFORDABLE”
“This place will tell you anything to get a sale and then over charge your insurance.”
“Friendly guys, great quality work, they know what they’re doing.”
“They are quick and efficient, and they they are very professional.”
“They do fantastic work and are honest with their estimates and don't quote a ton of things that aren't necessary.”
“I would recommend these guys to anyone.”
“Please stay away from these people.”
“Louis is very good at explaining the work needed and the mechanics are top notch.”
People customers mention
- Louis 7 reviews
- Lou 4 reviews
- Rover 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Manhattan Auto Service and Bodywork for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Andrew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Excellent service as always...!! I have been coming here for over 20 years. Excellent service and mechanics...Rich and Louis are the best.
trthegreatone2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I want to give my sincere gratitude to Rich and Lou. These guys are sensational. I was in and out of the hospital with heart issues and these guys were very supportive of my situation. They also do excellent work when it comes to mechanical and autobody. They do the job precisely and professionally. Manhattan auto…
Harlan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I am always please by the work here. Friendly guys, great quality work, they know what they’re doing.
Bob11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Best auto service in Manhattan. Been going to them for years, first with my Porsche and now with my Mercedes.
Reasonable priceBattery
Catharine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Arrived in NYC after driving from CO, and the radiator let go. Manhattan Auto repaired my car and replaced a couple of other things that I knew needed to be done. They did a great job, and had me on the road after a couple of days. We drove back to CO this week with no problems. My Honda. Has 369,000 miles and I'm…
ChipLocal Guide · 831 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
GREAT TEAM,WOULD HIGHLY RECOMMEND, THE ONLY GO TO FOR MY CARS, GREAT MECHANICS AND BODY WORK, VERY RELIABLE AND AFFORDABLE
Body & TrimAir conditioning+ Punctuality+ Quality+ Professionalism
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto engine diagnostic | 7 | — |
| Brakes | 7 | — |
| Tires | 6 | — |
| Steering & suspension repair | 6 | — |
| Oil change | 6 | — |
| Body & Trim | 4 | — |
| Battery | 4 | — |
| Air & cabin filter replacement | 3 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 73 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Andrew Lefkowitz7 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service as always...!! I have been coming here for over 20 years. Excellent service and mechanics...Rich and Louis are the best.
trthegreatone2 reviewsTotal number of Google reviews trthegreatone has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI want to give my sincere gratitude to Rich and Lou. These guys are sensational. I was in and out of the hospital with heart issues and these guys were very supportive of my situation. They also do excellent work when it comes to mechanical and autobody. They do the job precisely and professionally. Manhattan auto and auto body is where its at. Again I can't say thank you enough. God bless you guys.
Lita CTLocal Guide · 258 reviewsTotal number of Google reviews Lita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable and honesty. No beating around the bush. Prices are fair.
- Price assessment: Reasonable price
- Services: Auto engine diagnostic, Service not listed
Harlan Levinson12 reviewsTotal number of Google reviews Harlan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am always please by the work here. Friendly guys, great quality work, they know what they’re doing.
Bob Cotter11 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest auto service in Manhattan. Been going to them for years, first with my Porsche and now with my Mercedes.
- Price assessment: Reasonable price
- Services: Battery
Catharine Fowle1 reviewTotal number of Google reviews Catharine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleArrived in NYC after driving from CO, and the radiator let go. Manhattan Auto repaired my car and replaced a couple of other things that I knew needed to be done. They did a great job, and had me on the road after a couple of days. We drove back to CO this week with no problems. My Honda. Has 369,000 miles and I'm so glad she's still running. I would recommend these guys to anyone. Thanks for keeping me on the road.
Vermelle Van Duyne5 reviewsTotal number of Google reviews Vermelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCar shield member
- Services: Battery
Ray “Tomcat 1971” BeatoLocal Guide · 400 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe 2016 Range Rover Sport Supercharged has undergone significant servicing, with costs approaching $6,000.00, and continues to experience brake-related issues. Further expenses include the replacement of the oil suspension pump and lines, exceeding $6,000.00. Currently, a humming noise is emanating from the rear, potentially indicating a problem with the rear transfer case. Prior to this, there were no brake squeaks. The brake discs were resurfaced, and new brakes were installed less than 7,000 miles ago. Discrepancies exist regarding the vehicle's mileage, with conflicting reports of 180,000 miles versus the actual 111,000 miles. The lack of consistent communication and the expenditure of $10,000.00 have resulted in considerable frustration. The extended service .duration of one month for parts and the perception of unfair treatment are also concerning. My truck has appointment at a range rover dealership next week amd I we will everyone update. Please stay away from these people. I see reviews and I just dont understand what os happening there now. Be very careful.
- Price assessment: Overpriced
- Services: Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Battery, Oil change, Service not listed
Chip BrianLocal Guide · 831 reviewsTotal number of Google reviews Chip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGREAT TEAM,WOULD HIGHLY RECOMMEND, THE ONLY GO TO FOR MY CARS, GREAT MECHANICS AND BODY WORK, VERY RELIABLE AND AFFORDABLE
- Positive: Punctuality, Quality, Professionalism, Value
- Services: Body & Trim, Air conditioning
Business details
- Address: 2451 1st Ave, New York, NY 10035
- Phone: (212) 838-8888
- Website: manhattanautomobilerepair.com
- Service area: New York, NY