Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Marathon Moving Services holds a 4.9-star rating from 407 Google reviews, with customers frequently praising the crew's punctuality, efficiency, and careful handling of furniture and appliances. Positive feedback often highlights professional communication, fair pricing, and the team's ability to complete moves quickly while maintaining a friendly demeanor. However, a small number of low-star reviews cite recurring issues with item damage, such as broken furniture or missing hardware, along with complaints about last-minute cancellations and unresponsive customer service regarding damage claims.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
407 Google reviews we collected
Phrases our text analysis found in 356 written reviews
Price verdicts customers left with their Google review
Middle half of what 46 customers paid ($604–$1.5k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Timely, personable, professional and most of all careful”
“While the movers themselves were satisfactory overall, there were several issues I found unprofessional.”
“From start to finish, the team was efficient, careful, thoughtful, exceptionally clean, and professional—all at a very fair price.”
“He was walking extremely slow after about 2 hours mind you my sectional stayed so they had nothing real heavy to lift.”
“I highly recommend this company for any moving services”
“Based on my experience, I strongly recommend that customers carefully review the final bill and all documents before signing or paying anything at the…”
“Marathon Moving Services did an amazing job with our move!”
“The couch was damaged at the corners, and a piece of trim was also broken off during the move.”
“Great communication, was very careful with all my furniture, and got everything done within a reasonable time!”
“Slightly cheaper than competitors, but probably not worth it.”
“They were responsive, fluent communication, on time, did a great job and worth every cent.”
“…e in knowing that both you and your belongings are being treated with genuine care and respect.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Marathon Moving Services for 8 kinds of job. Pick one to see what they paid and said.
Milton and James did an awesome job. 10 stars. Will use next time we need movers in Norfolk/ Virginia Beech. HIGHLY Recommend!!!!
Excellent in every way. Timely, personable, professional and most of all careful
Fast, efficient, and they were available NEXT DAY! Great job moving all of our things with care.
Moved my things fast ! Were very efficient and were friendly! And helped me decide how rearranged my new place . Will hire them again!
Fantastic experience. The team was courteous, professional, and moved our appliances, furniture, and boxes without breaking anything which was a first for us based on past moves. I highly recommend Marathon!
Curtis, Kenny and Jay were absolutely AMAZING & WONDERFUL! Truly cannot say how much we appreciated their HARD work and dedication to seeing our move be SUCCESSFUL!!! If you are looking for a the best movers in Tidewater, make Marathon Moving your choice. Our move was from Chesapeake to Richmond. My wife said what…
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 84 | $556–$1.5k |
| In-state moving | 21 | $958–$3.2k |
| Oversized-item moving | 13 | $209–$621 |
| Furniture assembly | 10 | — |
| Moving-related packing | 9 | $502–$1.4k |
| Object-related moving assistance | 8 | — |
| Moving-related storage | 4 | $351–$1.3k |
| Business & corporate-related moving | 2 | $527–$1.7k |
4.9 ★★★★★ 407 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Milton and James did an awesome job. 10 stars. Will use next time we need movers in Norfolk/ Virginia Beech. HIGHLY Recommend!!!!
Excellent in every way. Timely, personable, professional and most of all careful
Fantastic job. Fast efficient and friendly
Fast, efficient, and they were available NEXT DAY! Great job moving all of our things with care.
I cannot say enough wonderful things about Marathon Moving Company! From start to finish, the team was efficient, careful, thoughtful, exceptionally clean, and professional—all at a very fair price. Milton, the owner, was an absolute pleasure to work with and a true professional. Moving can be incredibly stressful, and there is such peace of mind and gratitude in knowing that both you and your belongings are being treated with genuine care and respect. Marathon Moving delivered exactly that. Highly recommend! They even rolled out the red carpet!
Moved my things fast ! Were very efficient and were friendly! And helped me decide how rearranged my new place . Will hire them again!
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. After speaking with you over the phone, we acknowledged that we made a mistake by dispatching the wrong number of movers. We took responsibility for that error and adjusted your invoice accordingly to make things right. We truly value every customer and always strive to provide a smooth, professional moving experience. While we’re disappointed that we fell short this time, we appreciate the opportunity to address your concerns directly and provide a fair resolution. If you feel that the way we handled the situation and worked to resolve the issue reflects our commitment to customer service, we would be grateful if you would consider updating your review. Your feedback is important to us, and we appreciate you giving us the opportunity to make things right. Thank you again, and we wish you all the best in your new home.
Fantastic experience. The team was courteous, professional, and moved our appliances, furniture, and boxes without breaking anything which was a first for us based on past moves. I highly recommend Marathon!
The movers were awesome! Fast and efficient! The person on the phone who booked the appointment never told us about the 3% up charge is we use a card to pay. We would have got cash to avoid the extra fees if we had been told. The manager Milton called me personally later that day to apologize and they refunded the extra fees I was charged.. Absolutely Stellar customer service..
Curtis, Kenny and Jay were absolutely AMAZING & WONDERFUL! Truly cannot say how much we appreciated their HARD work and dedication to seeing our move be SUCCESSFUL!!! If you are looking for a the best movers in Tidewater, make Marathon Moving your choice. Our move was from Chesapeake to Richmond. My wife said what I wrote sounded like an advertisement, it isn’t. I genuinely wrote what we experienced!!! Blessings
These guys are top-notch. Quick scheduling, arrived on time, took care to protect my things, and made sure my POD unit was packed safely. Highly recommend!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
