G K SmithLocal Guide · 163 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an emergency situation with my Corgi and they were amazing!
Marlow Veterinary Clinic
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%65+15.8Value 14%82+11.6Replies to reviews 7%12+0.8Craft & service penalty99−0.1Momentum penalty81−1.9Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 58 veterinary emergency servicesPosition by Experts Score among all companies we track in this category. · better than 28%
4.6 ★★★★★ 112 Google reviews · 11 photos
79%five-star reviews
4.45★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
Marlow Veterinary Clinic at a glance
Google reviewers rate Marlow Veterinary Clinic 4.6 out of 5 based on 112 reviews, with the owner responding to only 4% of them. Clients frequently praise the clinic for accepting walk-ins, providing detailed explanations, handling emergencies effectively, and offering compassionate care for both routine and end-of-life services. Recurring criticisms in lower-rated reviews include high costs for specific procedures, perceived rudeness from staff during closing hours, and concerns regarding communication after surgeries.
- Google rating: 4.6 out of 5 from 112 reviews (79% five-star).
- Reviews on this page: 112 Google reviews (63 with written comments, 4 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 23, 2026.
- Service: Veterinary Emergency Service serving Duncan, Oklahoma.
Data from Google, last updated October 28, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Marlow Veterinary Clinic: 62/100 on this factor. Category median: 72.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Marlow Veterinary Clinic: 65/100 on this factor. Category median: 60.B
65
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Marlow Veterinary Clinic: 99/100 on this factor. Category median: 92.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Marlow Veterinary Clinic: 82/100 on this factor. Category median: 80.A
82
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Marlow Veterinary Clinic: 81/100 on this factor. Category median: 100.A
81
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Marlow Veterinary Clinic: 12/100 on this factor. Category median: 53.F
12
Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
- 5 stars8979%
- 4 stars1413%
- 3 stars33%
- 2 stars11%
- 1 star54%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
- Praise5393%
- Complaints47%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price00%
- Reasonable4100%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3154%
- Quality & results611%
- Speed & response47%
- Communication47%
- Price & value47%
- Honesty & trust47%
- Would recommend47%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremely friendly staff not a grumpy person will you find there.”
“…u get paid but idk it's life first time at a vet 👍🏻and the lady was rude she was like u guys need to leave we are about to close or whatever and it…”
“Lyndon Graf did an amazing job of getting our big boy Rocco through!”
“Marlow Veterinary was able to look at our senior dog within an hour.”
“The Doctors are both extremely knowledgeable and they don’t mind explaining things to you.”
“Thought cost was reasonable too.”
“He genuinely loves the pets he cares for and has been known to stay at the clinic throughout the night when a patient needs constant monitoring .”
“Have always taken good care of our dogs, highly recommend!”
People customers mention
- Graf 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Marlow Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Donald15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great place to bring your animals. Extremely friendly staff not a grumpy person will you find there. I didn’t have an appointment but they worked me in I might have waited 10 minutes. The Doctors are both extremely knowledgeable and they don’t mind explaining things to you. This is actually a 10 star business.
Reasonable priceLarge animals
Corinna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dr. Lyndon Graf did an amazing job of getting our big boy Rocco through! With the amount of blood loss from an injury requiring about 4 liters of IV-fluid in order to stabilize him for surgery, it's an absolute miracle that Rocco made it, and it would not have been possible without the amazing work of the team at the Marlow Veterinary Clinic. Very grateful
Ohanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★
they should take cashapp and other apps to pay and should do pay to the side so when u get money u can pay and just wait til u get paid but idk it's life first time at a vet 👍🏻and the lady was rude she was like u guys need to leave we are about to close or whatever and it was only 1 and now its 2:12 😤 like bro u close at 5:39 u have time
SaraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Super friendly staff, love that the doctor doesn't talk to you like you're an idiot. He's very knowledgeable, direct, professional, and nice. I will continue to take my animals there!
CadeLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We use Dr. Hudson at Duncan Veterinarian Hospital, but while he was out of office, we called several offices, and none had availability for the day. Marlow Veterinary was able to look at our senior dog within an hour. I am very thankful that we were welcomed and taken care of on such short notice. Thank you Dr. Graf.
JohnLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
They handled my dog and cat in their final moments with such gentle care and compassion, you would have thought it was their personal pets. The staff were amazing, the facility itself is absolutely beautiful. And the little things they did are amazing..the paw print they took of my cat Oreo...went above and…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 2 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 112 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Konrad Delger1 reviewTotal number of Google reviews Konrad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are awesome taking care of our babies
- Price assessment: Reasonable price
- Services: Service not listed
Donald Holleman15 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to bring your animals. Extremely friendly staff not a grumpy person will you find there. I didn’t have an appointment but they worked me in I might have waited 10 minutes. The Doctors are both extremely knowledgeable and they don’t mind explaining things to you. This is actually a 10 star business.
- Price assessment: Reasonable price
- Services: Large animals
Kalli Thomas4 reviewsTotal number of Google reviews Kalli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMarlow vet WAS my primary vet and at the time I didn’t have a single bad thing to say about them. I lived in okc at one point and would make the 3 hour round trip just to make a vet appointment cause I loved and trusted that place so much. Well I had a cat (he was my world) and he got in to some, what we believe, was rat poison out in country at a family’s house. It was on a Saturday. I called to have him seen but I did not get paid till that following Monday and I didn’t have but maybe 150$. They said it would be 300$ minimum because it was on a weekend. They WOULD NOT work with me at all. They wouldn’t let me do a payment plan, they wouldn’t hold him till I got paid and was able to give them more, they wouldn’t take the half and the other half on Monday. They wouldn’t do ANYTHING. I had to watch my sweet innocent 2 year old baby cat lay on my living room floor for 2 HOURS screaming in pain till he died. It was so traumatic. Then I call today and switch over my dogs info to minson vet and when on the phone with Marlow vet, they asked what happened and I’m my tears I was able to tell them everything and what did I get?? Again nothing. Not a “we are sorry” “I can’t believe that happened “ “come in, let’s try to work something out” NOTHING. All I got was “k we will get it sent over, have a good day” . So much for a small town compassionate vet office. I understand vets have to make a living too.. I wasn’t looking for hand out.. just a little compromise. I would have paid.. I just didn’t have it right that second and for my baby to suffer because of it is absolutely heartbreaking. So if you want a vet that doesn’t care about the wellbeing of animals but instead cares more about how full their pockets are , then this is the vet for you.. 💔
Corinna Justice1 reviewTotal number of Google reviews Corinna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Lyndon Graf did an amazing job of getting our big boy Rocco through! With the amount of blood loss from an injury requiring about 4 liters of IV-fluid in order to stabilize him for surgery, it's an absolute miracle that Rocco made it, and it would not have been possible without the amazing work of the team at the Marlow Veterinary Clinic. Very grateful
Tracey AirosoLocal Guide · 92 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful Vet came to my house to help with the awful day we all dread
Brandon Davenport7 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey was awesome took good care of us.
Ohanna Victors1 reviewTotal number of Google reviews Ohanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethey should take cashapp and other apps to pay and should do pay to the side so when u get money u can pay and just wait til u get paid but idk it's life first time at a vet 👍🏻and the lady was rude she was like u guys need to leave we are about to close or whatever and it was only 1 and now its 2:12 😤 like bro u close at 5:39 u have time
Sara LaValleyLocal Guide · 12 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper friendly staff, love that the doctor doesn't talk to you like you're an idiot. He's very knowledgeable, direct, professional, and nice. I will continue to take my animals there!
Rex FergusonLocal Guide · 97 reviewsTotal number of Google reviews Rex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery experienced
Business details
- Address: 161493 US-81, Marlow, OK 73055
- Phone: (580) 658-5478
- Website: marlowvet.com
- Service area: Duncan, OK