Matthew Guba, Realtor - Russell Real Estate Services logo

Matthew Guba, Realtor - Russell Real Estate Services

Real estate agency · Lorain, OH · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%97+14.8Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 36 real estate developersPosition by Experts Score among all companies we track in this category. · better than 66%
5.0 ★★★★★ 44 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
59%reviews answered by the owner
Mar 2025latest review

Matthew Guba, Realtor - Russell Real Estate Services at a glance

Google reviewers rate this Lorain, Ohio real estate agency five stars based on forty-four reviews, with the owner responding to fifty-nine percent of feedback. Clients frequently cite effective communication, prompt responses, and patience as key aspects of the service, particularly for first-time buyers and out-of-town clients who required coordination for inspections and closings. The agency also assists with financing resources, negotiation strategies, and property maintenance tasks like snow removal. No common criticisms appear in the provided excerpts, which consist entirely of positive five-star ratings.

  • Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
  • Reviews on this page: 44 Google reviews (43 with written comments, 1 with photos).
  • Owner responses: the business replied to 59% of reviews.
  • Most recent review: March 7, 2025.
  • Service: Real Estate Developer serving Lorain, Ohio.

Data from Google, last updated October 25, 2026.

Score profile vs other real estate developers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: value.

Satisfaction99Reliability97Craft & service98Value97Momentum–Replies to reviews–Satisfaction: 99 (median 98)Reliability: 97 (median 97)Craft & service: 98 (median 99)Value: 97 (median 97)
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Matthew Guba, Realtor - Russell Real Estate Services: 99/100 on this factor. Category median: 98.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Matthew Guba, Realtor - Russell Real Estate Services: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Matthew Guba, Realtor - Russell Real Estate Services: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Matthew Guba, Realtor - Russell Real Estate Services: 97/100 on this factor. Category median: 97.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 27.–
–

Bar = this company · dark tick = category median.

Star ratings

44 Google reviews we collected

  • 5 stars44100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 43 written reviews

  • Praise7998%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2733%
  • Would recommend2126%
  • Speed & response911%
  • Communication911%
  • Honesty & trust810%
  • Quality & results56%
  • Price & value22%

What customers talk about

We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Matt is truly a professional went above and beyond to take care of our needs”
  • “I highly recommend him for anyone seeking their first home.”
  • “He work tremendously hard on every offer and made sure the offer was submitted the same day we saw the house.”
  • “Maybe most appreciated was Matt's communication; he answered, and re-answered, all of our questions clearly, explained each step along the way and wha…”
  • “He was flexible with his time for home viewings, provided honest feedback when asked, and we never felt pressured.”
  • “…ng expertise in the market, data driven recommendations, and precise attention to detail to guide us along the process of buying our first house.…”
  • “Matt spent one FULL day showing us houses in our price range with all of our “needs”.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

DJL1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Matt has been wonderful throughout the home buying process. I was a first time home buyer with minimal funds for a home and he was able to help me find a place to call home. He referred me to wonderful resources for financing that otherwise I would not have been able to get anything. I highly recommend him for anyone seeking their first home.

Tessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Matthew is a fantastic realtor! We were first time home buyers looking in a city 2 hours away from where we lived. Matt spent one FULL day showing us houses in our price range with all of our “needs”. It only took that one day to find our house. Since we lived out of town, Matt handled everything for us including…

LukeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

As first time home buyers, Matt guided us through every stage of the process. He was flexible with his time for home viewings, provided honest feedback when asked, and we never felt pressured. Maybe most appreciated was Matt's communication; he answered, and re-answered, all of our questions clearly, explained each…

DavidLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt is one of the kindest, most thoughtful and hardworking guys you'll meet. He's a great listener who remembers what you say and it shows up with the quality of work he delivers. Lucky to know him and get to work with him!

Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt provided one of the best house buying experiences anyone could ask for. He was thoughtful to my needs and communicated openly throughout the whole process. It was wonderful working with him on purchasing my home!

maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m glad Matt helped us find our dream home. He worked with us for months and always made sure we were the first ones to see a home when it came on the market. Matt was very knowledgeable when it came to all the details about homes and always gave us tips on the best negotiation tactic. In total we saw over 40…

Photos

Customer reviews

5.0 ★★★★★ 44 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Thomas Warner3 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt is truly a professional went above and beyond to take care of our needs

Response from the owner · a year ago

Tom - thank you so much for the review. It was a pleasure working with you on the sale of your current and purchase of your future home. Wishing you and Kristi all the best!

DJL DJL1 reviewTotal number of Google reviews DJL has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt has been wonderful throughout the home buying process. I was a first time home buyer with minimal funds for a home and he was able to help me find a place to call home. He referred me to wonderful resources for financing that otherwise I would not have been able to get anything. I highly recommend him for anyone seeking their first home.

Response from the owner · 2 years ago

Thanks Dennis! It was awesome working with you. Congratulations again!!!

Tessa Ulman5 reviewsTotal number of Google reviews Tessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matthew is a fantastic realtor! We were first time home buyers looking in a city 2 hours away from where we lived. Matt spent one FULL day showing us houses in our price range with all of our “needs”. It only took that one day to find our house. Since we lived out of town, Matt handled everything for us including going to the inspection and finding us a title company. I would 100% recommend him and will be using him in the future!

Response from the owner · 2 years ago

Tessa! It was a pleasure working with you. Thank you for the kind words and never hesitate to reach out in the future. All the best!

Luke SchwanLocal Guide · 19 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As first time home buyers, Matt guided us through every stage of the process. He was flexible with his time for home viewings, provided honest feedback when asked, and we never felt pressured. Maybe most appreciated was Matt's communication; he answered, and re-answered, all of our questions clearly, explained each step along the way and what to expect, and provided consistent updates.

David SchabelLocal Guide · 27 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt is one of the kindest, most thoughtful and hardworking guys you'll meet. He's a great listener who remembers what you say and it shows up with the quality of work he delivers. Lucky to know him and get to work with him!

Response from the owner · 3 years ago

David - you are so much fun to work with! Thank you very much for the kind words. I look forward to continuing working with you in the future!!

Greg R2 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt provided one of the best house buying experiences anyone could ask for. He was thoughtful to my needs and communicated openly throughout the whole process. It was wonderful working with him on purchasing my home!

Response from the owner · 3 years ago

Greg! Congratulations again on your new home! Definitely jealous of that front porch, one of the things I miss about Lakewood. It was great working with you - thank you for allowing me to serve you!

maria jimenez2 reviewsTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m glad Matt helped us find our dream home. He worked with us for months and always made sure we were the first ones to see a home when it came on the market. Matt was very knowledgeable when it came to all the details about homes and always gave us tips on the best negotiation tactic. In total we saw over 40 homes, made over 10 offers and he never once rushed us to put in an offer. Thank you Matt for your hard work.

Response from the owner · 3 years ago

Maria! You were amazing to work with as well. Thank you for your patience and dedication to the process. I wish you many years of happiness in your wonderful new home!!!

Tom Gilbert2 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt was always available, courteous, sensible, reliable, completely informed of all legal details regarding selling a house, creative with possible routes to take, how to negotiate any and all offers. Totally took care of us from beginning to end. We look forward to having him help us as we search now for our ideal country home, hopefully shortly. Thank you Matt, you exceeded beyond all expectations. Tom and Emma

Response from the owner · 3 years ago

Tom - it was fantastic working with you and Emma. Thank you for the kind words and for putting your trust in me. Can't wait for the next step in the process. All the best!

MJLocal Guide · 39 reviewsTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I first found Matt doing a Google search for westlake realtors. During Covid I was looking for a house but wasn’t ready to buy in that market. Having just moved from California I wanted a realtor that I can trust. So I ask Matt to meet up and he came over the house and introduced himself. After the meeting I knew I found the realtor I wanted to work with. Two years later I called up Matt because we were ready to start searching. Mannnn did I time this wrong. Our current market was filled with cash offers, waived inspections, and this is 2023. I thought all that stuff ended. I give Matt a 10/10 for his hard work and truly believe he’s one of the best realtors in Ohio. He was able to get us into every house we were interested in under 24 hours after posting. He work tremendously hard on every offer and made sure the offer was submitted the same day we saw the house. In this market, houses were cutting off offers in under 48 hours after listing. There was some houses that looked good in pictures but in person you can tell it needed alot of repairs. Matt never once pressured me into offering. There was a lot of houses we saw that we passed on. The houses we did offer however kept getting denied. Matt never showed any doubt and kept motivating us that we will find our dream home. After a few months of looking we found our dream home. Unfortunately Matt was out of town but was able to send another realtor to help us view it and actually wrote the offer while he was on vacation. Matt knows a lot about houses and was a former home inspector. That’s what initially made me want to work with Matt but I found out Matt was more like a friend rather than someone that’s just trying to make money off you. If your looking for a home I recommend Matt Guba and trust me you won’t regret it

Response from the owner · 3 years ago

Matt - it was an honor getting to know you and your wonderful family. You were spot on, this is challenging market for buyers. You exhibited the patience needed to make it happen. Not everyone is willing to do that and I give you so much credit. I'm so happy for you guys landing such a beautiful home!!! I know it will be a wonderful setting to continue to grow your family. Thank you for the opportunity. We will surely stay in touch!

Mitchell Falatach3 reviewsTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Matt was fantastic to work with. Not only did we buy with him we also sold our home with him as well. Being the first time selling a home Matt was super helpful in answering all our questions about the process and guided us through the whole thing. It was seamless! When the market was hot Matt was very patient with us going through multiple houses, offers, etc. he was available all the time even when he didn’t need to be! We definitely recommend Matt for any home buyers OR sellers as he was very knowledgeable and professional through both processes.

Response from the owner · 3 years ago

Mitch! It was great working with you and your awesome family. Still so impressed with the transformation of your first home and looking forward to seeing what you do with the new home! All the best - Matt

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