Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise Mavis Tires & Brakes for quick service, friendly staff, and fair pricing, often highlighting efficient handling of flat tires and routine maintenance. However, several low-star reviews describe instances of misdiagnosis, incorrect repairs, or vehicles being left unattended, leading to extended wait times and the need to seek second opinions elsewhere. The shop maintains a high overall rating despite these recurring complaints regarding accuracy and communication.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,540 Google reviews we collected
Phrases our text analysis found in 1,340 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,340 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a blown out tire and Logan was quick, fast, and very friendly, great service!”
“…iate rotation depended on things such as camber, became increasingly rude when challenged, and ultimately walked away from me in the middle of the con…”
“They took me immediately and took such good care of me.”
“Mismanaged poorly organized and super slow service.”
“Highly reccomend, Anthony is super nice and the crew did a great job as well with my two tires I needed mounted and balanced.”
“This was probably the worst, most disrespectful treatment I have gotten at any establishment.”
“Anthony C was very helpful and would recommend this place to anyone looking good service.”
“Would definitely recommend get you car serviced here.”
“Always an awesome experience with fair prices and a great staff!”
“Don't go here cause they will over charge you for one tire,,,my daughter bought a size 14 and they charged her 100.”
“They explained everything clearly, got the work done efficiently, and made the whole process easy and stress-free.”
“…e's car here for service—to an experience involving incomplete work, no communication, an unlocked vehicle left outside, an argument over the work onc…”
“Honestly, cannot think of a more stressy situation.”
“He was never upfront with the type of oil change that he was charging me for and automatically took it upon himself to charge me for the more expensiv…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mavis Tires & Brakes for 8 kinds of job. Pick one to see what they paid and said.
Got a nasty nail in my tire!! So glad Logan and his team at Mavis took care of me.
We had a blown out tire and Logan was quick, fast, and very friendly, great service!
Wonderful service quick and sufficient! Logan was great, we had a blow out on the trailer, he stopped and helped us getting going again quickly!
This is the best tire repair shop I have ever dealt with. They took me immediately and took such good care of me. I can’t imagine going anywhere else. If they had more than five stars, they deserve it!!!! I am very grateful for all of their help and highly recommend them to take care of any of your needs - Kristen Gentile
Highly reccomend, Anthony is super nice and the crew did a great job as well with my two tires I needed mounted and balanced.
I got a flat tire and I had a meeting I had to get to and they had me in and out in no time. Thank you so much for the quick service. You all saved me.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 165 | — |
| Oil change | 24 | — |
| Wheel alignment | 23 | — |
| Brakes | 21 | — |
| General repairs | 12 | — |
| Air & cabin filter replacement | 8 | — |
| Battery | 7 | — |
| Auto engine diagnostic | 5 | — |
4.8 ★★★★★ 1,540 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great!
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Quick and easy to work with!
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
Got a nasty nail in my tire!! So glad Logan and his team at Mavis took care of me.
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
We had a blown out tire and Logan was quick, fast, and very friendly, great service!
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Wonderful service quick and sufficient! Logan was great, we had a blow out on the trailer, he stopped and helped us getting going again quickly!
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Google Master Review Guide 9.1 Million Views 4.2 Million Helpful Interactions ⭐- - - - - An absolutely abysmal experience, particularly disappointing because we had previously had a very good relationship with this location. We brought my wife's Volkswagen Jetta in for an oil change and tire rotation. After roughly an hour, we returned to find the vehicle sitting out front unlocked, with no phone call or other notification that the work was finished. At the counter, I was then informed that the tires had not been rotated at all because the employees said they had searched for the wheel-lock key and could not find it. The wheel-lock set was sitting plainly visible in the back seat. More importantly, they had our contact information. Instead of making a simple phone call and asking where the key was, they apparently made the unilateral decision not to perform part of the service and parked the vehicle outside unlocked. We then had to ask them to actually perform the tire rotation. While watching the work, I noticed they were simply moving the front tires straight to the rear and the rear tires straight to the front rather than using the forward-cross rotation pattern. When I questioned this, the response from the manager was not a professional explanation or a discussion—it became an argument. He insisted that the appropriate rotation depended on things such as camber, became increasingly rude when challenged, and ultimately walked away from me in the middle of the conversation. What makes that interaction particularly remarkable is that Mavis's own website describes the forward-cross pattern as the rotation pattern for front-wheel-drive vehicles. If there was a vehicle-specific reason to deviate from Mavis's published procedure, the professional response would have been to explain it. Arguing with a customer and walking away is not an explanation. This entire situation was completely unnecessary. We went from having an excellent relationship with this location—bringing both my truck and my wife's car here for service—to an experience involving incomplete work, no communication, an unlocked vehicle left outside, an argument over the work once it was finally being performed, and a manager simply walking away from a customer. I will now be documenting the experience and addressing it through the appropriate Mavis customer-service and management channels. I am willing to spend the necessary time making sure the company is aware of exactly how this visit was handled. Absolutely unacceptable, and an extraordinary way to lose previously satisfied repeat customers.
Thank you for sharing your detailed feedback. We sincerely apologize for the experience you had at our location, as it falls short of the standards we strive to maintain. We would appreciate the opportunity to discuss this matter further and address your concerns. Please reach out to us at 914-984-2500, Option #2. Consumer Solutions
Great customer service & great prices. All around great service!
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Great customer service and polite representative
Thank you so much for this fantastic rating! This exactly where we want to be for you!
This is the best tire repair shop I have ever dealt with. They took me immediately and took such good care of me. I can’t imagine going anywhere else. If they had more than five stars, they deserve it!!!! I am very grateful for all of their help and highly recommend them to take care of any of your needs - Kristen Gentile
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Highly reccomend, Anthony is super nice and the crew did a great job as well with my two tires I needed mounted and balanced.
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
