Pest control service · Lakeland, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★198 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$144typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
McDonald Exterminators Inc holds a 5/5 Google rating from 198 reviews, with the owner replying to 78% of them. Customers consistently praise the technicians for being punctual, professional, and thorough during pest treatments. A recurring theme is the clear communication provided, where staff explain the process and offer advice on preventing future issues. The excerpts provided do not contain any low-star reviews or specific criticisms regarding service quality.
Google rating: 5.0 out of 5 from 198 reviews (100% five-star).
Reviews on this page: 198 Google reviews (160 with written comments, 2 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Lakeland, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
McDonald Exterminators IncRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McDonald Exterminators Inc: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McDonald Exterminators Inc: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McDonald Exterminators Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McDonald Exterminators Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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Bar = this company · dark tick = category median.
Star ratings
198 Google reviews we collected
5.0of 5
5 stars198100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 160 written reviews
100%praise
Praise248100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4637%
Reasonable7157%
Overpriced11%
Not sure76%
$144+30% vs typical rodent control
Middle half of what 102 customers paid ($124–$161) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9839%
Quality & results7329%
Speed & response2912%
Would recommend239%
Communication135%
Honesty & trust114%
Price & value21%
What customers talk about
We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician, Austin Taylor, was friendly, knowledgeable, and thorough.”
“Austin did a great job explaining things to me and now I’m not as worried anymore.”
“Austin was punctual, very mannerly and most important.”
“We highly recommend McDonald Exterminators and will definitely use them going forward.”
“Explained what he was doing and where he was putting it he was a very pleasant man”
“I really appreciated how knowledgeable and respectful he was, and I felt that he genuinely took the time to address my concerns.”
“The price of the service I found to be very reasonable, especially compared to a couple other services I had researched or had approached me”
People customers mention
Justin9 reviews
Roy8 reviews
Bartow8 reviews
Holmes4 reviews
Taylor4 reviews
Smith4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired McDonald Exterminators Inc for 6 kinds of job. Pick one to see what they paid and said.
Leon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 hours ago★★★★★
Explained what he was doing and where he was putting it he was a very pleasant man
Angella7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was our first time using McDonald Exterminators, and we couldn’t be more pleased with the service! Our technician, Austin Taylor, was friendly, knowledgeable, and thorough. He did a great job, and the entire experience was excellent. We highly recommend McDonald Exterminators and will definitely use them going forward.
Paid $140–160Reasonable priceAnt extermination
3Catlady10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had a very good experience with the bug man today. He was very professional and curious.
Paid $200+Reasonable priceAnt extermination
MikeLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Austin was very kind, professional, and thorough throughout the entire visit. He took the time to explain what he was doing and provided helpful information about preventing future issues. I really appreciated how knowledgeable and respectful he was, and I felt that he genuinely took the time to address my concerns. Excellent service overall!
Paid $160–180Not sureCockroach extermination
karen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Austin was punctual, very mannerly and most important...very informative every step of the way as to what he was doing. I will recommend this company highly.
Stacey8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Austin was very respectful and knowledgeable, he handled all the areas i was seeing ants inside house. Thank you!
Paid $40–60Great priceHornet & wasp exterminationSpider exterminationCockroach extermination
Thank you, Leon, for the 5-star rating! We appreciate your support and are glad you had a great experience. We look forward to serving you again—please reach out if there’s anything we can do for you.
Christian Kaelin2 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Roy Holmes was professional, friendly and timely. His explanations were clear and complete.
Price assessment: Great price
Services: Cockroach extermination, Ant extermination, Service not listed
Pest type: Ants, Cockroaches
Response from the owner · 6 days ago
Christian, we appreciate you taking the time to leave this feedback. We're pleased Roy Holmes was professional, friendly and punctual, and that his clear, complete explanations were helpful. We value your trust and look forward to assisting you again.
Shelia Gibson3 reviewsiTotal number of Google reviews Shelia has written across all businesses on Google Maps, not just this one.
I’m so glad I pick Mc Donald Exterminator. Austin did a great job explaining things to me and now I’m not as worried anymore. I will keep this company on hand and my tech Austin as well. Austin is a Great Guy!!
Price assessment: Reasonable price
Response from the owner · a week ago
Shelia, we appreciate you choosing Mc Donald Exterminator and for sharing your kind feedback. It’s great to hear Austin explained everything clearly and helped put your mind at ease. We’re glad you’ll keep us and Austin in mind and are here whenever you need us.
Angella Sutthiwan7 reviewsiTotal number of Google reviews Angella has written across all businesses on Google Maps, not just this one.
This was our first time using McDonald Exterminators, and we couldn’t be more pleased with the service! Our technician, Austin Taylor, was friendly, knowledgeable, and thorough. He did a great job, and the entire experience was excellent. We highly recommend McDonald Exterminators and will definitely use them going forward.
Price assessment: Reasonable price
Price: $140–160
Services: Ant extermination
Pest type: Ants
Response from the owner · a week ago
Angella, thank you for sharing your positive experience. We are so pleased Austin Taylor was friendly, knowledgeable, and thorough, and that your first visit went so well. We appreciate the recommendation and look forward to helping you again.
3Catlady10 reviewsiTotal number of Google reviews 3Catlady has written across all businesses on Google Maps, not just this one.
Had a very good experience with the bug man today. He was very professional and curious.
Price assessment: Reasonable price
Price: $200+
Services: Ant extermination
Pest type: Ants, Cockroaches, Other
Response from the owner · 2 weeks ago
3Catlady, thanks for taking the time to share your experience. We're glad our technician's professionalism and curious approach made the visit positive. We appreciate the five-star rating and hope to assist you again.
Justin Blum5 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Austin Taylor was very knowledgeable and friendly. Did a great job 👍
Price assessment: Reasonable price
Price: $140–160
Services: Hornet & wasp extermination, Spider extermination, Ant extermination
Response from the owner · 3 months ago
Justin, thank you for the 5-star review! We’re thrilled Austin Taylor was knowledgeable, friendly, and did a great job, and we’ll be sure to pass along your praise. We look forward to serving you again.
Mike EllisLocal Guide · 12 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Austin was very kind, professional, and thorough throughout the entire visit. He took the time to explain what he was doing and provided helpful information about preventing future issues. I really appreciated how knowledgeable and respectful he was, and I felt that he genuinely took the time to address my concerns. Excellent service overall!
Price assessment: Not sure
Price: $160–180
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 3 weeks ago
Mike, thank you for the kind review. We are thrilled Austin's professionalism, clear explanations, and respectful approach put you at ease and helped prevent future issues. Your recognition of his thoroughness means a lot, and we look forward to serving you again.
Robert Bodiford1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Thank you, Robert! We're so glad Roy was friendly and helpful and that you’re pleased with the job. We’ll be sure to pass along your kind words to him. We appreciate your business and your review.
karen smith4 reviewsiTotal number of Google reviews karen has written across all businesses on Google Maps, not just this one.
Austin was punctual, very mannerly and most important...very informative every step of the way as to what he was doing. I will recommend this company highly.
Price assessment: Reasonable price
Price: $120–140
Services: Cockroach extermination, Ant extermination
Pest type: Ants, Cockroaches
Response from the owner · a month ago
We appreciate you taking the time to share this. It is wonderful to hear Austin was punctual, courteous, and kept you informed every step of the way. Your high recommendation means a lot to our team. We look forward to assisting you again.
Tom Barnett7 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
McDonald's exterminators are an exceptional company and Roy who came by earlier to follow up some spraying the very friendly and knowledgeable at what he does! Highly recommend
Price assessment: Great price
Services: Cockroach extermination
Pest type: Ants, Cockroaches
Response from the owner · a month ago
Tom, thank you for the great recommendation. We are glad Roy's follow-up visit and friendly, knowledgeable approach met your expectations. Your feedback energizes our team and helps others choose our services. We appreciate you sharing this.
