Swimming pool contractor · Germantown, TN · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%85+22.2Value 15%87+13.2Experts Score= 87Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Mid-South Perfect Pools 4.9 out of 5 based on 34 reviews, with the owner responding to 97 percent of them. Customers frequently cite punctuality, clear communication, and reasonable pricing during fiberglass pool installations. Recurring themes include professional craftsmanship, detailed explanations of the process, and responsive post-installation support for equipment issues. One minor complaint noted is that the owner may be slow to respond to non-urgent inquiries due to a high volume of active projects.
Google rating: 4.9 out of 5 from 34 reviews (97% five-star).
Reviews on this page: 34 Google reviews (32 with written comments, 16 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: March 19, 2026.
Service: Swimming Pool serving Germantown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other swimming pool installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Mid-South Perfect PoolsSwimming Pool Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mid-South Perfect Pools: 88/100 on this factor. Category median: 79.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mid-South Perfect Pools: 85/100 on this factor. Category median: 72.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mid-South Perfect Pools: 87/100 on this factor. Category median: 89.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mid-South Perfect Pools: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
4.9of 5
5 stars3397%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
97%praise
Praise7797%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price220%
Reasonable770%
Overpriced00%
Not sure110%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1722%
Speed & response1418%
Quality & results1316%
Communication1316%
Staff & attitude1114%
Price & value68%
Honesty & trust56%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend Mark Allen and Mid-South Perfect Pools”
“strong commitment to meeting all obligations in a timely and satisfactory manner.”
“Mark delivered an outstanding pool build that exceeded our expectations.”
“He walked us through the whole process and happily answered our myriad of questions.”
“Throughout the project, Mark Allen demonstrated professionalism, quality craftsmanship, and a”
“The price was reasonable and the project was completed quickly.”
“…to do to make things right, but he went above and beyond to earn our trust and turn a nightmare into a dream backyard!…”
People customers mention
Mark14 reviews
Allen8 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Mid-South Perfect Pools
From 24 detailed written reviews; every point below is quoted in at least one review.
Mentioned most: Quality of work (16 praise); Would recommend (15 praise); Explains clearly (13 praise); Responsiveness (9 praise, 1 complaint); Communication (6 praise); Professionalism (5 praise); Reliability (5 praise); Expertise (3 praise).
Reported results: 7 exceeded expectations.
Value for money: 2 said worth it.
Jobs reviewed: pool (12), fiberglass pool (2).
👍 “Quality craftsmanship”
👍 “Mark Allen demonstrated professionalism”
👍 “In a timely and satisfactory manner”
👎 “Mark might forget about you for a bit”
Reviews for your job
Customers hired Mid-South Perfect Pools for 1 kind of job. Pick one to see what they paid and said.
TylerLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I would highly recommend Mark Allen and Mid-South Perfect Pools
In 2025, Mid-South Perfect Pools constructed a pool at my personal residence, and I could not
be more pleased with the experience and the finished result.
Throughout the project, Mark Allen demonstrated professionalism, quality craftsmanship, and a…
FrankLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Mark delivered an outstanding pool build that exceeded our expectations. From our very first meeting, the process was efficient and seamless. He fully embraced our vision for a resort-style pool. Every morning, we wake up feeling as if we're on vacation. What truly distinguishes Mark is his commitment to making…
Great priceFiberglass swimming pool construction
Ann2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Husband and I finally pulled the trigger on installing a swimming pool. After several quotes we chose MidSouth Perfect Pools. We wanted a fiberglass pool and a company in close proximity to us. After meeting Mark, that sealed the deal. He walked us through the whole process and happily answered our myriad of…
Reasonable priceFiberglass swimming pool construction
Brandi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We were unfortunately involved in the Evan Claypool scam… once we learned we called Mark with Midsouth perfect pools right away and with no hesitation he came right over and took over the project with ease, talking me through each step. He was very responsive, always willing to help and no question was too small or…
Fiberglass swimming pool construction
Alex2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We hired Mark with MidSouth Perfect Pools after another pool builder walked off our job. Mark was very clear on what he could and could not to do to make things right, but he went above and beyond to earn our trust and turn a nightmare into a dream backyard! We love the quality we got for the price.
Reasonable priceFiberglass swimming pool construction
Brad8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Mark went above and beyond with our pool. We didn’t have the best weather and I know he wanted to be done but he didn’t cut corners and made sure it was done right. He is very responsive even after a year has passed of getting our last check. He answers our questions anytime.
Reasonable priceFiberglass swimming pool construction
I would highly recommend Mark Allen and Mid-South Perfect Pools
In 2025, Mid-South Perfect Pools constructed a pool at my personal residence, and I could not
be more pleased with the experience and the finished result.
Throughout the project, Mark Allen demonstrated professionalism, quality craftsmanship, and a
strong commitment to meeting all obligations in a timely and satisfactory manner. It is clear that
Mid-South Perfect Pools takes great pride in delivering excellent pool construction work.
Response from the owner · 7 months ago
Thank you so much Tyler. Enjoyed working with you and can't wait to see your pool with all the landscaping you have planned in the months to come!
The Lyo15 (Lyo15)Local Guide · 18 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Mark delivered an outstanding pool build that exceeded our expectations. From our very first meeting, the process was efficient and seamless. He fully embraced our vision for a resort-style pool. Every morning, we wake up feeling as if we're on vacation. What truly distinguishes Mark is his commitment to making things right; we've seen this ourselves, and I am completely confident in his promise. If you are looking for a hassle-free, professional, and expertly constructed pool, Mark at Mid-South Perfect Pools is the ideal choice.
Price assessment: Great price
Services: Fiberglass swimming pool construction
Response from the owner · 8 months ago
Thank you so much! I have loved working with both of you!
Ann Aukerman2 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Husband and I finally pulled the trigger on installing a swimming pool. After several quotes we chose MidSouth Perfect Pools. We wanted a fiberglass pool and a company in close proximity to us. After meeting Mark, that sealed the deal. He walked us through the whole process and happily answered our myriad of questions. As first time pool owners, MidSouth Perfect Pools was the right choice for us.
Price assessment: Reasonable price
Services: Fiberglass swimming pool construction
Response from the owner · 8 months ago
Thank you so much! It was great working with both of you!
Brandi Becker2 reviewsiTotal number of Google reviews Brandi has written across all businesses on Google Maps, not just this one.
We were unfortunately involved in the Evan Claypool scam… once we learned we called Mark with Midsouth perfect pools right away and with no hesitation he came right over and took over the project with ease, talking me through each step. He was very responsive, always willing to help and no question was too small or silly. He stood by his word and things got done with clear communication. I highly recommend this company ! I am beyond happy with the finished project.
Services: Fiberglass swimming pool construction
Response from the owner · 8 months ago
Thank you! I was glad I was able to step in and help finish your pool. Please call anytime if you have questions or issues!
Alex Ertz2 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
We hired Mark with MidSouth Perfect Pools after another pool builder walked off our job. Mark was very clear on what he could and could not to do to make things right, but he went above and beyond to earn our trust and turn a nightmare into a dream backyard! We love the quality we got for the price.
Price assessment: Reasonable price
Services: Fiberglass swimming pool construction
Response from the owner · 8 months ago
Thank you! I’m so glad I could help finish your pool!
Brad Harvey8 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Mark went above and beyond with our pool. We didn’t have the best weather and I know he wanted to be done but he didn’t cut corners and made sure it was done right. He is very responsive even after a year has passed of getting our last check. He answers our questions anytime.
Price assessment: Reasonable price
Services: Fiberglass swimming pool construction
Response from the owner · 8 months ago
Thank you so much!
Jane Dacus8 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
I highly recommend Mark and his pool company!From the beginning to the end they all were very helpful and professional and really got the job done ! My pool is exactly what I wanted and has given me and my family endless hours of enjoyment! I had it put in for my grandchildren. Mark helped me choose the right type for my backyard and also with what land prep I needed to do before the pool was installed .He was always present at the site ensuring it was done right! After the install Mark was very helpful in teaching me how to care for the pool . Whenever I had a question /concern he was always able to help me . I truly appreciate all he did for me and my family and I say a huge thank you!!
Price assessment: Reasonable price
Services: Fiberglass swimming pool construction
Response from the owner · 8 months ago
Thank you so much! It was great working with you! Thanks for the photos too!
Kenneth Chambers5 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
My pool by Mid South Pools was installed last year. Mark Allen, the owner was great to work with, and during this last snow/ice storm was quick to respond to my call in regards to issues dealing with my pump. If your looking for a quality pool and great customer service during the installation and afterwards, I strongly recommend this company.
Price assessment: Reasonable price
Response from the owner · 8 months ago
Thank you so much!
Monica Lusk13 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
