Septic system service · Eagan, MN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 75 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★175 Google reviews · 23 photos
98%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$554typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Mike's Septic & McKinley Sewer Services at a glance
Customers frequently praise the company for its punctuality, clear communication, and helpful guidance for new homeowners. Reviewers note that staff members are professional and knowledgeable, often addressing septic emergencies and drain cleaning issues with quick response times and reasonable pricing without hidden fees. The service generally receives high marks for being personable and thorough, although one low-star review mentioned a lack of care during a job that resulted in property damage.
Google rating: 4.9 out of 5 from 175 reviews (98% five-star).
Reviews on this page: 175 Google reviews (156 with written comments, 2 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 14, 2026.
Service: Septic Tank Service serving Eagan, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mike's Septic & McKinley Sewer Services: 89/100 on this factor. Category median: 90.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mike's Septic & McKinley Sewer Services: 85/100 on this factor. Category median: 86.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mike's Septic & McKinley Sewer Services: 99/100 on this factor. Category median: 94.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mike's Septic & McKinley Sewer Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mike's Septic & McKinley Sewer Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mike's Septic & McKinley Sewer Services: 84/100 on this factor. Category median: 73.A
84
Bar = this company · dark tick = category median.
Star ratings
175 Google reviews we collected
4.9of 5
5 stars17198%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 156 written reviews
100%praise
Praise306100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1441%
Reasonable1853%
Overpriced00%
Not sure26%
$554+35% vs typical septic tank services
Middle half of what 25 customers paid ($466–$654) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7625%
Speed & response6421%
Quality & results5117%
Would recommend5117%
Communication299%
Price & value258%
Honesty & trust103%
What customers talk about
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…to speak with while setting up the appointment and she was extremely helpful when I had questions on the process and what to expect for our first ser…”
“Really appreciate the quick turnaround and great service.”
“Great experience working with Mike's Septic & McKinley Sewer Services!”
“I definitely recommend Mikes septic to anyone looking for septic services.”
“Robyn was super helpful, friendly, and easy to communicate with throughout the process.”
“Little Mike was able to figure out why my pump wasn't working and also pumped out our septic tanks at a great price.”
“Their workmanship and honesty gave us total peace of mind — highly recommend them to anyone needing reliable septic service!”
People customers mention
Robyn19 reviews
Matt14 reviews
Robin8 reviews
Mikes6 reviews
Cody3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mike's Septic & McKinley Sewer Services for 6 kinds of job. Pick one to see what they paid and said.
JJayLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional customer service from talking to Robin in the office to deal with the guys who came out to empty our tanks. They've taken care of our place as long as I can remember. They've even come out to fix a septic emergency in the dead of the winter. The prices are the best around and there aren't any hidden fees.
Rrodolfo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They are great people and offer a great service. Ill definitely use them again and recommend them to my friends and neighbors.
Paid $1,000+Reasonable priceOutdoor plumbing system repairSewer repair
SShawn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We've used Mikes since we move here in 2012 3x always professional and friendly. Highly recommend.
Paid $500–600Reasonable priceDrain cleaning
BBrian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Been calling Robyn and these men since my system has been installed. Great service. This crew has taken care of anything that might need to be done.
Paid $200–300Great priceDrain cleaning
KKarenLocal Guide · 64 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Mike and Cody did a great job on a very cold winter day. They cleared a clog and emptied the tank. I just called earlier today and my problem is already resolved.
Paid $400–500Reasonable priceDrain cleaningOutdoor plumbing system repair
SShaeeLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Mike was very prompt, worked quickly but efficiently. Very knowledgeable and answered my questions as a first time septic owner. I would definitely recommend this company.
Paid $500–600Reasonable priceDrain cleaningService not listed
Mikes Septic is fantastic to work with. Since we recently purchased a property with a septic system, and it was our first experience with one, we weren’t sure what to expect.
Robyn was an absolute delight to speak with while setting up the appointment and she was extremely helpful when I had questions on the process and what to expect for our first service.
We just had our first pump out completed with Jerry. Jerry was wonderful to work with and very knowledgeable about every question that I had about my system. He was super helpful, respectful, and courteous of the property.
I definitely recommend Mikes septic to anyone looking for septic services.
Response from the owner · Edited 2 weeks ago
We really appreciate your five-star review! It means a lot to us that you took the time to share your positive feedback.
J
Jay Salgado2 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Great experience working with Mike's Septic & McKinley Sewer Services! Robyn was super helpful, friendly, and easy to communicate with throughout the process. She kept us updated and made coordinating the septic inspection a breeze. Really appreciate the quick turnaround and great service. Thank you, Robyn and the team!
Response from the owner · 3 weeks ago
Your kind words mean so much to us. Thank you for taking the time to leave a 5-star review!
E
Erin Logeais3 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Exceptional customer service from talking to Robin in the office to deal with the guys who came out to empty our tanks. They've taken care of our place as long as I can remember. They've even come out to fix a septic emergency in the dead of the winter. The prices are the best around and there aren't any hidden fees.
Price assessment: Great price
Price: $600–800
Services: Drain cleaning, Sewer repair
Response from the owner · Edited a month ago
Jay,
We're thrilled to hear that you had a great experience with us. We appreciate your continued service! Thanks for taking the time to share your positive review!
Mike's Septic Service & Crew 🦨
J
Jessica RosenwinkelLocal Guide · 3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Mike septic was a blessing. Helped out my mother right away. Super fast service knew exactly what they were doing. Saved us from complete catastrophe appreciate them so much and highly recommend them
Services: Plumbing pipe repair
Response from the owner · Edited 3 months ago
Emily, we apprciate your wonderful review! We are so happy we could help your mother~ Christine and take care of her drain issues!🙌
Looking forward to seeing your mother for my Massage in August at the Old Mill in New Prague ~ Robyn McKinley😉
Thank You
The Crew at Mike's Septic🦨
M
Matt WilsonLocal Guide · 17 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Matt, Robyn and team are simply the best folks and always do great work; prompt, professional, knowledgeable and personable. We've had them do both our septic maintenance and drain cleaning for years... and they do fantastic work. Couldn't recommend higher!
Services: Drain cleaning, Outdoor plumbing system repair
Response from the owner · 5 months ago
We're happy to hear that we are providing you an excellent experience. Thanks for the five-star review!
R
rodolfo ramos3 reviewsiTotal number of Google reviews rodolfo has written across all businesses on Google Maps, not just this one.
They are great people and offer a great service. Ill definitely use them again and recommend them to my friends and neighbors.
Price assessment: Reasonable price
Price: $1,000+
Services: Outdoor plumbing system repair, Sewer repair
Response from the owner · Edited 6 months ago
We're so glad to hear that you enjoyed your experience with us. We enjoyed meeting you and helping you out! Thank you for taking the time to share your positive feedback, Rodolfo! It's greatly appreciated!
Mike's Septic & Crew🦨
A
Always a seeker7 reviewsiTotal number of Google reviews Always has written across all businesses on Google Maps, not just this one.
I am impressed with the over and above service the crew does! The truth of homeownership can be very stressful when there are issues and from the initial phone calls to the boots on the ground service has been down to earth and always filled with helpful advice and recommendations of the process and helping a new homeowner understand the ins and outs of everything!
Response from the owner · Edited 2 months ago
We're thrilled to hear you enjoyed our services from Mike's Septic & the Crew! Glad we could be of assistance to help you with any and all questions that come along the way when you need help. We will be here for you!
Always just a phone call away.
Mike's Septic and Crew 🦨
S
Shawn Wilson3 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
