Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Customers praise the store for knowledgeable, patient staff who provide detailed explanations without applying sales pressure, alongside competitive pricing and careful piano moving services. Recurring themes include friendly communication, helpful product demonstrations, and efficient delivery times for both new and used instruments. One criticism notes a failure to honor a consignment pickup agreement, citing a last-minute cancellation that left the customer without a reliable alternative.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
193 Google reviews we collected
Phrases our text analysis found in 152 written reviews
How often each topic comes up in the written reviews
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came in to look at a keyboard and the man inside was so very helpful!”
“I would absolutely recommend Mitchell’s Piano Gallery and Trey to anyone looking for a piano.”
“I was quite disappointed and would not recommend this business as a viable option for such an agreement.”
“I had a great experience with Mitchell’s Piano Gallery, especially working with Trey.”
“The pianos came tuned, Was fastset up was fast and spot on, and we were blessed by the competitive pricing Mitchell‘s brought in support of our convention.”
“I contacted Mitchell Music to move a piano and they were very responsive and moved the piano with great care.”
“He answered all of my questions, was extremely patient, and never pressured into making a decision.”
“…s and requests, and Trey handled all of them with professionalism and genuinely made me feel comfortable throughout the entire process.…”
praise complaint · found by our text analysis, Google review wording unchanged.
We bought a digital Yamaha console piano from Mitchell’s for our granddaughter and couldn’t have asked for a better experience. Trey was a great source of information and was very patient with my questions. Highly recommend!
I had a great experience with Mitchell’s Piano Gallery, especially working with Trey. He answered all of my questions, was extremely patient, and never pressured into making a decision. I had a lot of specific questions and requests, and Trey handled all of them with professionalism and genuinely made me feel…
It’s was great going in “Mitchell’s Piano Gallery” and trying out the “Yamaha Revstar Element” electric guitar in swift blue. Trey was a big help, and knowledgeable about the Yamaha line, spending time with me and answering all my questions. Thanks Trey!!! I know I will enjoy playing the new Revstar!!! Thank so much, Rich
Trey was extremely helpful and knowledgeable when we were shopping for a piano. They have both used and new options, and he even worked with us when we second guessed our original choice!
Hired Mitchell' to move a baby grand piano. EXPERTS is how I would describe their team that did the moving! Could not have asked for a better experience. And we're the best quote price-wise too!
Mitchell’s Gallery provided the North Carolina Gideons state convention this year with three pianos, which we rented for the convention.The pianos came tuned, Was fastset up was fast and spot on, and we were blessed by the competitive pricing Mitchell‘s brought in support of our convention. I would highly recommend…
4.9 ★★★★★ 193 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Came in to look at a keyboard and the man inside was so very helpful!
We bought a digital Yamaha console piano from Mitchell’s for our granddaughter and couldn’t have asked for a better experience. Trey was a great source of information and was very patient with my questions. Highly recommend!
Thank you Trinette, We really appreciate it.
I had a great experience with Mitchell’s Piano Gallery, especially working with Trey. He answered all of my questions, was extremely patient, and never pressured into making a decision. I had a lot of specific questions and requests, and Trey handled all of them with professionalism and genuinely made me feel comfortable throughout the entire process. The customer service was excellent, and it felt like he truly cared about helping me find the right piano rather than just making a sale. I would absolutely recommend Mitchell’s Piano Gallery and Trey to anyone looking for a piano.
It’s was great going in “Mitchell’s Piano Gallery” and trying out the “Yamaha Revstar Element” electric guitar in swift blue. Trey was a big help, and knowledgeable about the Yamaha line, spending time with me and answering all my questions. Thanks Trey!!! I know I will enjoy playing the new Revstar!!! Thank so much, Rich
Thank you Rich! We hope you enjoy the Revstar.
Trey was extremely helpful and knowledgeable when we were shopping for a piano. They have both used and new options, and he even worked with us when we second guessed our original choice!
Thanks Amy. We appreciate the kind words!
Hired Mitchell' to move a baby grand piano. EXPERTS is how I would describe their team that did the moving! Could not have asked for a better experience. And we're the best quote price-wise too!
Thank so much Todd! We really appreciate the nice words
Mitchell’s Gallery provided the North Carolina Gideons state convention this year with three pianos, which we rented for the convention.The pianos came tuned, Was fastset up was fast and spot on, and we were blessed by the competitive pricing Mitchell‘s brought in support of our convention. I would highly recommend Mitchell’s gallery for great quality in pianos, excellent service and great communications before and during or event. John Moormann, Banqurt and Facilities Operations.
It's always great to work with you John!
Very professional, careful, and took care of my baby (grand) as if it were their own.
Great people to deal with very fair on guitar deals.
Thank you David!
My husband and I couldn’t be happier with the service received at Mitchell’s Piano Gallery. Trey was very knowledgeable and took his time to walk us through all of our options to determine what the best fit would be for us. If you are looking for a piano or guitar, would highly recommend this business!
Thank you, Lynn! We're so glad to hear that you both had a positive experience at Mitchell’s Piano Gallery. We appreciate your recommendation and look forward to assisting you again!
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
