Mobley Brothers Roofing and Renovation of Knoxville
Gutter cleaning service · Knoxville, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 41 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★288 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Mobley Brothers Roofing and Renovation of Knoxville at a glance
Google reviewers rate Mobley Brothers Roofing and Renovation 4.9 out of 5 based on 288 reviews, with the owner responding to all feedback. Customers frequently cite prompt communication, fair pricing, and professional execution for services including roof repairs, gutter installation, and siding work. While most praise the company's responsiveness and thorough cleanup, a few low-star reviews describe instances of poor follow-up after quotes or concerns regarding the long-term durability of specific repairs.
Google rating: 4.9 out of 5 from 288 reviews (98% five-star).
Reviews on this page: 288 Google reviews (274 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mobley Brothers Roofing and Renovation of Knoxville: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mobley Brothers Roofing and Renovation of Knoxville: 95/100 on this factor. Category median: 97.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mobley Brothers Roofing and Renovation of Knoxville: 76/100 on this factor. Category median: 99.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mobley Brothers Roofing and Renovation of Knoxville: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mobley Brothers Roofing and Renovation of Knoxville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mobley Brothers Roofing and Renovation of Knoxville: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
4.9of 5
5 stars28298%
4 stars00%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 274 written reviews
98%praise
Praise74098%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2057%
Reasonable1543%
Overpriced00%
Not sure00%
$1.1k-31% vs typical gutter cleaning
Middle half of what 23 customers paid ($422–$10k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15921%
Staff & attitude13918%
Quality & results12316%
Would recommend11816%
Price & value10314%
Communication638%
Honesty & trust486%
What customers talk about
We read 274 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They matched the existing shingles very well, and everything was completed quickly and professionally.”
“They never got back with me”
“Aaron's foreman was prompt, professional, and communicated with us every step of the process.”
“They did an excellent job repairing my roof, including replacing the ridge vent, replacing a deteriorating pipe/flange around one of the bathroom vent…”
“Despite the awful weather, he got a crew out to apply a temporary patch that same day to stop the bleeding.”
“I highly recommend Mobley Brothers Roofing and Renovation.”
“I cannot recommend Mobley Brothers Roofing enough, every single person I experienced with this company was very service oriented and the experience wa…”
“Their pricing is fair and they stand behind anything they work on.”
“Storms ripped off some shingles on Friday.”
“They were exceptional in their speed of communication as well as getting the job done.”
“You honestly couldn't tell they had been working in the yard when they left.”
People customers mention
Mike45 reviews
Laura33 reviews
Tony17 reviews
Don11 reviews
Bros5 reviews
Ridge3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mobley Brothers Roofing and Renovation of Knoxville for 8 kinds of job. Pick one to see what they paid and said.
Brittani8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience with Aaron Mobley and Mobley Brothers Roofing & Renovation. Aaron's foreman was prompt, professional, and communicated with us every step of the process. Their pricing was fair and reasonable, and there were no surprises.
What impressed us most was that while onsite providing a quote for…
MathildeLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I decided it was time to replace the roof after dealing with an aging roofing system that had started requiring more attention. The project involved removing the existing materials and installing the new roofing system, along with the necessary finishing work around the roof features. I paid close attention to the…
Paid $35,000–40,000Great priceRoof installation
Leigh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This company went above and beyond providing excellent service. They answered phone calls, returned calls, and showed up on time. Reasonable price and excellent work.
Paid $1–5,000Great priceService not listed
JohnLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I got several quotes for a siding repair and new gutters, and they were a competitive offer, so I chose them. Not only did they do a good job, Laura kept me posted on the schedule and the team did a great job on the work itself. Would highly recommend.
Troy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tony, from Mobley Brothers Roofing and Renovation, did an outstanding job on repairing our roof. Highly recommend Mobley Brothers Roofing and Renovation
Paid $1–5,000Reasonable price
Steve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called Mobley after being stood up twice previously. From beginning to end with Mike and Laura it was nothing but professional and genuine caring for my situation. I truly could not have asked for a better experience and they will forever have my business and recommendations.
I had facia and soffit damage on my home and pool shed and Toni from Mobley Brothers did a good job repairing it all without having to replace the rain gutters. Very good service from everybody at Mobleys.
Services: Roof repair
Response from the owner · 2 weeks ago
Reinhard,
Thank you so much for this very nice review. It was our pleasure to assist you and get your fascia and soffit issues resolved. Customer satisfaction is a top priority for our entire team, and I am delighted to hear that you're happy with the work we've completed for you. We sincerely appreciate your business and the trust you’ve placed in us. Thank you again for taking the time to share your experience with our company.
Mike Mobley
Mobley Brothers Roofing
bnamodge6 reviewsiTotal number of Google reviews bnamodge has written across all businesses on Google Maps, not just this one.
If you ever have any roofing issue, this is the place to use. They were exceptional in their speed of communication as well as getting the job done. Their pricing is fair and they stand behind anything they work on.
Services: Roof inspection, Roof repair
Response from the owner · 3 weeks ago
Thank you so much for your kind review and recommendation! Ethical business practices and exceptional customer service are very important to us, so I am delighted to hear that you were happy with your experience. We sincerely appreciate you taking the time to share such a wonderful review. Thank you again for your business and for giving us the opportunity to work on your home.
Mike Mobley
Mobley Brothers Roofing
Sherri Manuputty1 reviewiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
I highly recommend Mobley Brothers Roofing and Renovation. They did an excellent job repairing my roof, including replacing the ridge vent, replacing a deteriorating pipe/flange around one of the bathroom vents, and replacing several loose shingles under a tree overhang. They matched the existing shingles very well, and everything was completed quickly and professionally.
Everyone I dealt with was extremely responsive, knowledgeable, and helpful from start to finish. They also coordinated the installation of my new gutters, which was included as part of the overall project. The gutter crew was a separate team, but everything was handled seamlessly, and having it all coordinated as one project made the process much easier.
The person who did the roof work is a certified roof inspector with years of experience, and after completing the repairs, he inspected the roof and confirmed that no additional repairs were needed. He said the roof was in good condition for its age, which was very reassuring.
The crews also did an excellent job cleaning up. You honestly couldn't tell they had been working in the yard when they left.
I really appreciate the quality of the work, the communication, and how easy everyone made the process. I wouldn't hesitate to recommend Mobley Brothers to anyone who needs roofing work.
Response from the owner · 3 weeks ago
WOW! Thank you so much, Sherri! This is an incredible review, and we are truly grateful for your business, your kind words, and your recommendation. I feel very fortunate to work alongside such a knowledgeable and dedicated team. We’re all human, but we genuinely make every effort to do the best job possible for every customer, every day. We knew you were working within a time constraint, and I’m so glad we were able to coordinate everything and get your project completed so quickly. I truly appreciate you taking the time to leave such a thoughtful and detailed review. Thank you again for trusting us with your project and, most importantly, with your home. We sincerely appreciate your recommendation and are so grateful that you took the time to share your experience with Mobley Brothers Roofing.
Mike Mobley
Mobley Brothers Roofing
Brittani Herron8 reviewsiTotal number of Google reviews Brittani has written across all businesses on Google Maps, not just this one.
We had a great experience with Aaron Mobley and Mobley Brothers Roofing & Renovation. Aaron's foreman was prompt, professional, and communicated with us every step of the process. Their pricing was fair and reasonable, and there were no surprises.
What impressed us most was that while onsite providing a quote for our roof repair, they were able to identify and fix the issue right then and there. That level of customer service and expertise is hard to find.
If you're looking for a roofing company that is honest, responsive, and does quality work, I highly recommend Aaron Mobley and Mobley Brothers Roofing & Renovation!
Price assessment: Great price
Price: $1–5,000
Services: Roof inspection, Roof repair
Response from the owner · 3 weeks ago
Brittani,
Thank you so much for your wonderful review! Customer service is a top priority for our entire team, and we’re delighted to hear that you’re happy with the work we completed for you. Aaron and our commercial foreman work hard to provide exceptional service and ensure every project runs as smoothly as possible. They’ll be thrilled to hear your kind feedback and know that their efforts made a positive impact. We all sincerely appreciate your business and the trust you’ve placed in us. Thank you again for your awesome recommendation and for taking the time to share your experience.
Mike Mobley
Mobley Brothers Roofing
Mark KingLocal Guide · 16 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Mobley Brothers did an exceptional job repairing the roof and installing new gutters at my sister's house in Oak Ridge! I live out of state but was helping coordinate the job on her behalf. Mobley Brothers was extremely responsive getting us an estimate and the pricing was very reasonable. My personal favorite aspect was the responsiveness on both phone calls and texting, unlike a lot of other home contractors out there. The job was completed quickly and at the agreed-to price. I would highly recommend Mobley Brothers for your contracting needs!
Response from the owner · a month ago
Mark,
Thank you for your very kind review! It was our please to assist you and your sister with this project. We always strive to give the best customer service possible and it is very gratifying to know you were happy with the service you received. Thank you for taking the time to share your experience with Mobley Brothers Roofing. We sincerely appreciate your trust and business.
Mike Mobley
Mobley Brothers Roofing
Stephanie Strutner13 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Mobley Brothers was extremely quick to respond to an emergent water issue at our house. They were professional and quickly addressed and corrected the issue we were experiencing. In addition, they are great communicators. They will continue to be my first call for any roofing needs.
Response from the owner · a month ago
Thank you so much, Stephanie! We truly appreciate your business and for trusting us to repair your roof. Customer satisfaction is very important to every member of our team, and I am so glad everything worked out and that we were able to complete your repair so quickly. Thank you again for taking the time to share your experience with our company and for leaving such a wonderful review.
Mike Mobley
Mobley Brothers Roofing
B Arnold3 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
I'm very pleased with the work completed by Don. He was professional and addressed my enquiries in a courteous and friendly manner.
Response from the owner · 2 months ago
B,
Thank you so much for your awesome review! Don is great to work with, and we’re fortunate to have him on our team. He is incredibly knowledgeable and hardworking, and I’ll be sure to pass along your kind words to him. We sincerely appreciate your business and the trust you’ve placed in us. Thank you again for taking the time to share your experience with our company.
Mike Mobley
Mobley Brothers Roofing
Mathilde AhumadaLocal Guide · 9 reviewsiTotal number of Google reviews Mathilde has written across all businesses on Google Maps, not just this one.
I decided it was time to replace the roof after dealing with an aging roofing system that had started requiring more attention. The project involved removing the existing materials and installing the new roofing system, along with the necessary finishing work around the roof features. I paid close attention to the cleanup because roofing projects can leave quite a bit of debris behind. Everything around the property was left in good condition when the work was completed. The new roof has also changed the appearance of the house more than I expected. Overall, it feels like a worthwhile long-term improvement.
Price assessment: Great price
Price: $35,000–40,000
Services: Roof installation
Response from the owner · Edited a month ago
We believe the reviewer who left this review may be a bot or an automated account. We have reported the review to Google, but unfortunately, it has not yet been removed.
Joy Lauderdale3 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Mobley Brothers is always quick to respond. I’ve had lots of storm damage over the years and they always do a good job in correcting any problems that I’ve had. Strongly recommend!!
Joy,
Thank you so much for your kind review! We are happy that we were able to get you taken care of so quickly. We know you have many choices when it comes to roofing contractors, and we truly appreciate the opportunity to work on your home. Thank you for taking the time to share your experience with Mobley Brothers Roofing. It was a pleasure assisting you, and we sincerely appreciate your trust and business.
Mike Mobley
Mobley Brothers Roofing
Leigh Ann Cobb1 reviewiTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
This company went above and beyond providing excellent service. They answered phone calls, returned calls, and showed up on time. Reasonable price and excellent work.
Price assessment: Great price
Price: $1–5,000
Services: Service not listed
Response from the owner · 2 months ago
Leigh Ann,
Thank you so much for this outstanding review! Our entire team works hard to deliver an excellent customer service experience and it is wonderful to know that you are happy with the work we did for you. We truly appreciate you trusting us with your home, and thank you for taking the time to share your experience with Mobley Brothers Roofing.
Mike Mobley
Mobley Brothers Roofing
