Otolaryngologist · Rapid City, SD · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%71+20Replies to reviews 8%51+4.2Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 33 allergy testing clinicsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★125 Google reviews · 3 photos
91%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers report a 4.8 rating from 125 reviews, noting that the owner replied to 37% of them. Patients frequently praise the medical staff for their thorough explanations, bedside manner, and ability to address complex ENT issues and allergies. However, several low-star reviews criticize the administrative side, specifically highlighting long wait times, difficulty reaching the office by phone, and scheduling errors that required patients to travel unnecessarily.
Google rating: 4.8 out of 5 from 125 reviews (91% five-star).
Reviews on this page: 125 Google reviews (68 with written comments).
Owner responses: the business replied to 37% of reviews.
Most recent review: November 2, 2026.
Service: Allergy Testing Clinic serving Rapid City, South Dakota.
Data from Google, last updated November 3, 2026.
Score profile vs other allergy testing clinics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyAllergy Testing Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Monument Health Ear, Nose and Throat: 79/100 on this factor. Category median: 88.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Monument Health Ear, Nose and Throat: 71/100 on this factor. Category median: 83.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Monument Health Ear, Nose and Throat: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Monument Health Ear, Nose and Throat: 51/100 on this factor. Category median: 40.C
51
Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
4.8of 5
5 stars11491%
4 stars32%
3 stars22%
2 stars22%
1 star43%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
94%praise
Praise8394%
Complaints56%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3843%
Communication1517%
Quality & results1214%
Would recommend1214%
Speed & response910%
Honesty & trust22%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was comprehensive, caring, knowledgeable, and had excellent bedside manner.”
“He explained the procedure and tools in a way she could understand… which made a nervous little girl very at ease and compliant.”
“He provided a thorough explanation of the treatment plan, and I am hopeful for positive results.”
“incompetent at their job.”
“I highly recommend him for anything in his scope of practice.”
“I can't believe how efficient this clinic is and the whole building seems to give you a sense of calmness, Dr Bower was amazing and so kind and consid…”
“Burgess was straight forward and honest which is refreshing.”
People customers mention
Duffy13 reviews
Burgess7 reviews
Colwell6 reviews
White4 reviews
Bowen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
Excellent experience all around. Original appointment was relatively far out from the date it was made but I’m glad I waited. Dr. Colwell was caring, patient, and knowledgeable. His bedside manner is the best of any healthcare practitioner I’ve seen. I highly recommend him for anything in his scope of practice.…
JJoAnnLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The staff and Dr. Duffy were great and he answered all my question and was able to give me instructions on what to do. I will be making this clinic my go to for ENT
KKayla9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dr Colwell and his staff were fantastic with my 3 year old. He was comprehensive, caring, knowledgeable, and had excellent bedside manner.
SSarah6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Colwell was wonderful with my child. He explained the procedure and tools in a way she could understand… which made a nervous little girl very at ease and compliant. All the gold stars to Dr. Colwell and his team!
TTracyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The doctor and staff was very professional and respectful, the relieved my anxiety by the time was preparing for the worst it was soon over. A+
TTerry12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Burgess and his nurse, Andrea made my visit very comfortable. Thank you both!
Excellent experience all around. Original appointment was relatively far out from the date it was made but I’m glad I waited. Dr. Colwell was caring, patient, and knowledgeable. His bedside manner is the best of any healthcare practitioner I’ve seen. I highly recommend him for anything in his scope of practice.
Seriously though, if bedside manner could be taught, Dr. Colwell’s would be the model to aspire to.
J
JoAnnLocal Guide · 14 reviewsiTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
The staff and Dr. Duffy were great and he answered all my question and was able to give me instructions on what to do. I will be making this clinic my go to for ENT
K
Kayla Eddington9 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Dr. Colwell was wonderful with my child. He explained the procedure and tools in a way she could understand… which made a nervous little girl very at ease and compliant. All the gold stars to Dr. Colwell and his team!
T
Tracy GonzalesLocal Guide · 12 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Dr. Vaughan Bowen was very helpful and knowledgeable at our appointment today. He helped rule out the need for surgical options and gave us other suggestions for less invasive treatments. Thank you for your expertise!
T
Tami Underwood4 reviewsiTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
