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More Than Closets, LLC

Cabinet store · Bartlett, TN · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty78−2.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 31 closet designersPosition by Experts Score among all companies we track in this category. · better than 27%
4.9 ★★★★★ 95 Google reviews · 13 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
Jun 2026latest review

More Than Closets, LLC at a glance

Google reviewers rate More Than Closets highly, praising the company for professional communication, punctual installation, and effective space maximization in custom closet and cabinet projects. Customers frequently note that the design process is responsive and that the final products meet specific functional needs within budget. However, a small number of low-star reviews criticize the pricing, alleging that costs are significantly higher than expected for imported materials.

  • Google rating: 4.9 out of 5 from 95 reviews (96% five-star).
  • Reviews on this page: 95 Google reviews (60 with written comments, 3 with photos).
  • Owner responses: the business replied to 22% of reviews.
  • Most recent review: June 18, 2026.
  • Service: Closet Designer serving Bartlett, Tennessee.

Data from Google, last updated October 31, 2026.

Score profile vs other closet designers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction85Reliability63Craft & service78Value100Momentum100Replies to reviews87Satisfaction: 85 (median 94)Reliability: 63 (median 93)Craft & service: 78 (median 98)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 87 (median 84)
More Than Closets, LLCCloset Designers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.More Than Closets, LLC: 85/100 on this factor. Category median: 94.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.More Than Closets, LLC: 63/100 on this factor. Category median: 93.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.More Than Closets, LLC: 78/100 on this factor. Category median: 98.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.More Than Closets, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.More Than Closets, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.More Than Closets, LLC: 87/100 on this factor. Category median: 84.A
87

Bar = this company · dark tick = category median.

Star ratings

95 Google reviews we collected

  • 5 stars9196%
  • 4 stars11%
  • 3 stars00%
  • 2 stars22%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 60 written reviews

  • Praise10798%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2725%
  • Staff & attitude2321%
  • Speed & response2018%
  • Would recommend1817%
  • Communication98%
  • Price & value87%
  • Honesty & trust44%

What customers talk about

We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He is very creative and did a fantastic job with my new closet!”
  • “Chris is very professional and very everything is fantastic looking.”
  • “Chris and team were professional, efficient, and knowledgeable.”
  • “We would not hesitate to use More Than Closets again and will confidently recommend them to anyone looking for organizational solutions!”
  • “She kept us informed of all developments and install date.”
  • “Frankly I was shocked at how reasonable the cost and install were.”
  • “I think I knew they were good, honest people when they told me they come fix anything that I did not like.”

People customers mention

  • Chris 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired More Than Closets, LLC for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Gretchen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

More Than Closets custom designed a system that met all my needs and gave me a system that is flexible if those needs change. I highly recommend this company!

Customer photo from Gretchen's reviewCustomer photo from Gretchen's review
Ben11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had More Than Closets do our walk in closet and the results were great! Good material, layout, communication, and service. We will definitely use them again in the future!

CC2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris was absolutely wonderful. He is very creative and did a fantastic job with my new closet! I am very pleased!!

EdLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris Carruth is a member of our Business Network International chapter in Germantown and he delivers top notch, quality custom products and installation. His showroom, conveniently located in Cordova TN shows the many appproches available to quality-minded homeowners. If you’re considering vendors for enhancing…

Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris and team were professional, efficient, and knowledgeable. Very quick and seamless process from design to installation. I couldn't be happier- even left some treats for our dog. Will definitely recommend to friends and family! Thank you!

IvyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Save yourself time and don’t shop here. They basically over charge you by 100-400% for the cost of panels made in China. They are insane with their prices.

Photos

Customer reviews

4.9 ★★★★★ 95 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Gretchen Deatherage4 reviewsTotal number of Google reviews Gretchen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

More Than Closets custom designed a system that met all my needs and gave me a system that is flexible if those needs change. I highly recommend this company!

Michael Wolfe6 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic work and incredibly professional. Would definitely use again!!

Ben Pugh11 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had More Than Closets do our walk in closet and the results were great! Good material, layout, communication, and service. We will definitely use them again in the future!

Response from the owner · 5 months ago

Thanks Ben! We enjoyed working with you guys to get your closet done!

CC Drayton2 reviewsTotal number of Google reviews CC has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris was absolutely wonderful. He is very creative and did a fantastic job with my new closet! I am very pleased!!

Response from the owner · a year ago

Hey CC! Thanks so much for the glowing review and the 5-star rating. We're thrilled you're loving your new closet and thankful for your kind words. Your satisfaction is our top goal at More Than Closets, LLC. Please don't hesitate to reach out if you need anything else in the future. Cheers!

Andrew Boshwit8 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris is very professional and very everything is fantastic looking.

Response from the owner · a year ago

Dear Andrew Boshwit, Thank you for taking the time to review More Than Closets, LLC and for rating us a perfect 5 out of 5. We are immensely pleased to hear that you found our service to be professional and our output stellar. Your kind words about Chris are much appreciated. We assure you that we will continue to strive for excellence in all our commitments.

Ed HillLocal Guide · 35 reviewsTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris Carruth is a member of our Business Network International chapter in Germantown and he delivers top notch, quality custom products and installation. His showroom, conveniently located in Cordova TN shows the many appproches available to quality-minded homeowners. If you’re considering vendors for enhancing your closets, cabinets and drawers, then More Than Closets needs to be your first and last stop! -Ed Hill, Masters Roofing Memphis

Response from the owner · a year ago

Hi Ed Hill, Thank you so much for your wonderful review and excellent rating. It's a pleasure to be a part of the Business Networking International chapter alongside you. We're thrilled to hear that you were satisfied with our top-notch custom products and installations. We strive to provide the highest quality service to all our quality-minded homeowners. Your support reinforces our commitment and inspires us to continuously improve. We're grateful for your recommendation and look forward to continuously serving you. Regards, More Than Closets, LLC.

Rebecca Conrad5 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris and team were professional, efficient, and knowledgeable. Very quick and seamless process from design to installation. I couldn't be happier- even left some treats for our dog. Will definitely recommend to friends and family! Thank you!

Response from the owner · a year ago

Hey Rebecca, Thrilled to see you're lovin' your experience with us and the fur baby got some love too - we can't resist those puppy eyes! Your kind words about Chris and the team made our day. Thanks for choosing More Than Closets, LLC and always feel free to drop us a line. Sending our best to you and your family (and your pupper, of course). Take care! The More Than Closets Team

Ivy RoeLocal Guide · 51 reviewsTotal number of Google reviews Ivy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Save yourself time and don’t shop here. They basically over charge you by 100-400% for the cost of panels made in China. They are insane with their prices.

Response from the owner · a year ago

Hello Ivy! Our product is actually manufactured in Michigan right here in the USA! Also, we provide personal, professional design for your space as well as installation from our professional, full time install team. I'd be very interested to know who you spoke with on our team, as I cannot find a quote anywhere with your name in our files.

Stefanie Daniel3 reviewsTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently used More Than Closets to customize our primary closet. Tricia came up with a fantastic design that maximized our space and incorporated our entire wishlist. Chris and his install team did excellent work in a timely fashion. Our closet is now one of my favorite and most functional spaces in our home. We were so pleased that we used them again to customize a closet for our daughter and she also loved the end result. This was money well spent! We would not hesitate to use More Than Closets again and will confidently recommend them to anyone looking for organizational solutions! Thank you so much to Tricia, Chris, and the More Than Closets team! We appreciate your work so much!

Response from the owner · a year ago

Hello Stefanie! Wow, what a fantastic review you've left for More Than Closets, LLC! We are thrilled to hear that Tricia, Chris, and the entire More Than Closets team were able to provide such a successful transformation of your closet spaces into functional areas you absolutely love. Their commitment to customer satisfaction truly shines in your experience. Thank you for your endorsement and your trust. We look forward to providing exceptional closet and organization solutions to others as a result of your high recommendation!

John Bean5 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called "More Than Closets" and got a prompt reply. After sending them measurements, I received several options to choose from. They were helpful in making my selection for accessories and layout. Frankly I was shocked at how reasonable the cost and install were. My wife and I are very happy with our new closet!!

  • Services: Cabinet design, Custom closet design & installation, Installation, Service not listed

More Than Closets, LLC on Google Maps →

Business details