Animal hospital · Morristown, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%65+15.8Value 14%69+9.8Replies to reviews 7%39+2.8Craft & service penalty83−1.7Momentum penalty83−1.7Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 26 pet hospiceiPosition by Experts Score among all companies we track in this category. · better than 56%
4.7★★★★★615 Google reviews · 24 photos
87%five-star reviews
4.63★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Morristown Animal Hospital generally praise the knowledgeable veterinary care, friendly staff, and reasonable pricing for services ranging from routine checkups to emergency surgeries. Positive feedback highlights thorough communication, compassionate handling of difficult situations like euthanasia, and a clean facility. However, a recurring criticism among low-star reviews involves unprofessional behavior, including rude interactions with grieving clients, unexpected billing discrepancies, and perceived delays in urgent medical procedures.
Google rating: 4.7 out of 5 from 615 reviews (87% five-star).
Reviews on this page: 615 Google reviews (400 with written comments, 54 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: October 25, 2026.
Service: Pet Hospice serving Morristown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Morristown Animal HospitalPet Hospice median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Morristown Animal Hospital: 73/100 on this factor. Category median: 70.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Morristown Animal Hospital: 65/100 on this factor. Category median: 58.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Morristown Animal Hospital: 83/100 on this factor. Category median: 95.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Morristown Animal Hospital: 69/100 on this factor. Category median: 70.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Morristown Animal Hospital: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Morristown Animal Hospital: 39/100 on this factor. Category median: 45.D
39
Bar = this company · dark tick = category median.
Star ratings
615 Google reviews we collected
4.7of 5
5 stars53687%
4 stars386%
3 stars122%
2 stars61%
1 star234%
Praise vs complaints
Phrases our text analysis found in 400 written reviews
94%praise
Praise38594%
Complaints246%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1823%
Reasonable5671%
Overpriced45%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20249%
Price & value4411%
Quality & results4311%
Would recommend4311%
Speed & response348%
Honesty & trust246%
Communication195%
What customers talk about
We read 400 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dr Chambers is one of the most knowledgeable vets around and he deeply cares for the animals he sees.”
“I wouldn't trust them, its extremely shady and unprofessional.”
“Their prices have also always been beyond fair, I’ve never had to worry about breaking the bank to get my fur babies care.”
“I was overcharged by $70 based on what they said when I handed over my form of payment.”
“Chambers who was so kind, compassionate and also thorough in explaining everything.”
“Took her to knoxville ER because of how bad she has got because of Chambers awful care, and her weight is more than concerning.”
“If you are looking for a vet I 10/10 recommend them!”
“Would not recommend.”
“The staff has always been friendly and accommodating, and I usually visit for quick check-ups or minor procedures.”
“She was slow with the vaccine and slow to react to his anaphylactic shock.”
“He really reassured me and educated me on what was going on with my sweet girl and I could tell he had a genuine love for animals.”
“That's shady.”
“Every step of the process was explained to me, so I knew what to expect, which allowed me to be fully present for my baby girls transition.”
People customers mention
Chambers59 reviews
Vets7 reviews
Vet6 reviews
Courtney6 reviews
John4 reviews
Creazzo4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
FamilyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Amazing staff. Dr Chambers is one of the most knowledgeable vets around and he deeply cares for the animals he sees. I have 8 animals from dogs,cats to fancys rats and he has seen them all and taken very good care of them. Prices have always been very reasonable.
Great priceService not listed
NicoleLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★
When a veterinary clinic blocks you on Facebook because you called them out to rectify a situation they handled poorly, it just shows what kind of people actually work there. I wouldn't trust them, its extremely shady and unprofessional.
Overpriced
HeidiLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very caring. Very attentive vet and staff
It's very important to me that I have the right care for my cats
I felt very comfortable there and good with their decision. My baby's doing much better! Thanks for them 💛
Great price
MeganLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
Giving a dog surgery 4 days after it was recommended when it had ingested fabric is absolutely mind-blowing!
Refusing to give medical documents to the owner and saying that you will wipe the bill because of the kindness of your heart ( there is no kindness. You killed their dog)
And then saying oh if you want the…
JDLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
The office manager is incredibly rude and unprofessional. How dare you attack a grieving client with your own personal feelings.. its absolutely disgusting!! Who do you think you are!!!!
Katelyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
Sometimes the way people handle situations says more than enough. Very disappointing business, especially from a place where professionalism and compassion should be a priority.
Amazing staff. Dr Chambers is one of the most knowledgeable vets around and he deeply cares for the animals he sees. I have 8 animals from dogs,cats to fancys rats and he has seen them all and taken very good care of them. Prices have always been very reasonable.
Price assessment: Great price
Services: Service not listed
Nicole JLocal Guide · 21 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
When a veterinary clinic blocks you on Facebook because you called them out to rectify a situation they handled poorly, it just shows what kind of people actually work there. I wouldn't trust them, its extremely shady and unprofessional.
Price assessment: Overpriced
HeidiLocal Guide · 42 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Very caring. Very attentive vet and staff
It's very important to me that I have the right care for my cats
I felt very comfortable there and good with their decision. My baby's doing much better! Thanks for them 💛
Price assessment: Great price
Megan WoodsLocal Guide · 43 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Giving a dog surgery 4 days after it was recommended when it had ingested fabric is absolutely mind-blowing!
Refusing to give medical documents to the owner and saying that you will wipe the bill because of the kindness of your heart ( there is no kindness. You killed their dog)
And then saying oh if you want the medical files you have to pay the bill now.
At some point where did y'all lose your compassion? This goes for anyone in the medical field whether it be human or animal related, If you don't actually care about the patients that you're serving, why are you there??
JD De LeonLocal Guide · 31 reviewsiTotal number of Google reviews JD has written across all businesses on Google Maps, not just this one.
The office manager is incredibly rude and unprofessional. How dare you attack a grieving client with your own personal feelings.. its absolutely disgusting!! Who do you think you are!!!!
Katelyn Frasieur1 reviewiTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
Sometimes the way people handle situations says more than enough. Very disappointing business, especially from a place where professionalism and compassion should be a priority.
W MerrillLocal Guide · 37 reviewsiTotal number of Google reviews W has written across all businesses on Google Maps, not just this one.
Dr. John Chambers was so kind and gentle with my 12 year old husky. I was coming from another vet who had not given me a lot of info on why my dog was coughing and Dr. Chambers asked before performing any X-rays or tests! He had found that she had an enlarged heart and showed me the X-rays next to a photo of a normal sized dog heart. He really reassured me and educated me on what was going on with my sweet girl and I could tell he had a genuine love for animals. The staff also had an extremely busy day and still fit me in!
Megan Hipsher2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
New Client. My dog Sparky came in today.. staff were so kind and helpful. Dr John Chambers was so kind and informative. My child started crying while my dog was getting His shots. Dr chambers made such my child was okay and understand why he was doing his job, he was helping him.. I was so pleased!!!! I so appreciate they help and kindness to my child, my dog, and I!
