iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#358 of 502 moversiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★3,638 Google reviews · 24 photos
95%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$834typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Moving Proz Kansas City 4.9 out of 5 based on 3,638 reviews, with the owner responding to 88% of them. Customers frequently praise the crew’s punctuality, efficiency, and careful handling of furniture, noting that moves often finish faster than estimated. However, lower-rated reviews criticize billing practices, including unexpected reservation fees, card holds, and charges for extra time or damages, which some customers found difficult to resolve.
Google rating: 4.9 out of 5 from 3,638 reviews (95% five-star).
Reviews on this page: 3,638 Google reviews (3,003 with written comments, 110 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 9, 2026.
Service: Mover serving Kansas City, Missouri.
Data from Google, last updated November 9, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Moving Proz Kansas CityMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Moving Proz Kansas City: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Moving Proz Kansas City: 79/100 on this factor. Category median: 91.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Moving Proz Kansas City: 87/100 on this factor. Category median: 94.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Moving Proz Kansas City: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Moving Proz Kansas City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Moving Proz Kansas City: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
3,638 Google reviews we collected
4.9of 5
5 stars3,43995%
4 stars762%
3 stars201%
2 stars160%
1 star872%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
97%praise
Praise4,79797%
Complaints1703%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price17045%
Reasonable19351%
Overpriced123%
Not sure62%
$834-13% vs typical movers
Middle half of what 294 customers paid ($569–$1.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,37028%
Speed & response1,30926%
Quality & results85317%
Would recommend80016%
Price & value3196%
Communication2495%
Honesty & trust671%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From when they showed up, they were professional, helpful and so mindful of our belongings and the property we were moving from and too.”
“…they asked as far as getting my apartment prepared to go they sent me unprofessional Movers who were also under the influence I have pictures of them…”
“From receiving my quote to moving day just two days later, the entire process was quick and easy.”
“” After weeks of delays and escalation, the final resolution offered for paid packing services was $300.”
“Great work, took good care of our stuff, friendly, asked questions to help us make better decisions on care of our household goods.”
“The movers damaged my cabinet, failed to properly reassemble my bed despite claiming they had done so, and left with some of my belongings while they…”
“Highly recommend them to anyone looking for a smooth, worry-free move!”
“Due to the property damage, questionable billing practices, and poor customer service, I cannot recommend this moving company.”
“Excellent service and very affordable used them for a work move and they were ultimate professionals”
“Also they have plenty of hidden fees and will charge you way more than quoted.”
“the team took a lot of stress off of my move and were super easy to work with.”
“…king on phone the company requested that I use someone else bc of the poor communication on their side very disappointed plus not willing to work.…”
“They were reliable, professional, and handled all my furniture with care.”
“This is very bad business I would not advise anyone to move with them since they really believe that what they did was legitimate it’s really weird and shady.”
People customers mention
Trevor70 reviews
Liam53 reviews
Mike50 reviews
Tony46 reviews
Tyler44 reviews
Carlos42 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Moving Proz Kansas City for 8 kinds of job. Pick one to see what they paid and said.
Elaine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Our team was so helpful and efficient! They were willing to help us with all aspects of our move and we will happily use them again!
Paid $2,500–3,000Great price
Sean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The crew did a phenomenal job. I couldn't believe how fast they were and how prepared they were as well. They were friendly and very helpful. Then their truck got to my apartment before I even made it over there. They had everything unloaded before I even got there. Just great job overall. Would highly recommend.…
Anastasia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The movers were fast, efficient, and patient. We needed the move to happen fast, and they delivered!
Allison4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The crew did an amazing job. They seemed to be having fun and had smiles on their faces which always puts a homeowner like me at ease.
Paid $2,500–3,000Reasonable priceLocal moving
Andrea10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I had the pleasure of working with Shannon and Joel during my recent move. They were wonderful . They also took great care of my belongings. Thanks guys.
Paid $500–1,000Reasonable priceIn-state moving
ANNLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have moved a couple times, but my sons have all moved and other family. I would highly recommend this company. They are thorough and they are efficient. They’re careful with your items and everything they promise they come through on. The price was very competitive and the people who work for this company are…
We cannot thank Chris, Liam and Daniel enough for their help with our move this weekend!
From when they showed up, they were professional, helpful and so mindful of our belongings and the property we were moving from and too.
They went above and beyond, staying well over the original quoted times, helped us with our packing and disassembling and assembling of furniture. Nothing was too much for these 3!
Also a huge thank you to Charlie, who did our original quote as well, he was super patient as we were going through our inventory and went through all the details (multiple times as well!)
Despite the record snow and conditions, these guys made the move as easy as possible. Trevor and his team even pushed an old car out of my garage to get the washer and dryer out. All were respectful and hardworking young men. If I move in the future they’ll be my call.
Response from the owner · a year ago
Hi Mdcorey89, Thank you for your feedback! 💪Snow and all, Trevor and his team are true heroes! ❄️🚛 Moving Proz is so lucky to have such dedicated movers. ✨Thank you for trusting us, and we’ll be ready whenever you need us again! 😊🙌
jag aggarwal15 reviewsiTotal number of Google reviews jag has written across all businesses on Google Maps, not just this one.
BH and crew. Great work, took good care of our stuff, friendly, asked questions to help us make better decisions on care of our household goods. Yes, highly recommended!
Sharon Williams8 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Moving Proz made my move a breeze! They were reliable, professional, and handled all my furniture with care. Stress-free from start to finish. Highly recommend them to anyone looking for a smooth, worry-free move!
Thank you so much for the 5-star review, Sharon! 🌟 We’re so glad to hear that we could make your move a total breeze and take the stress off your shoulders. ✨ Knowing your furniture was handled with care and that the entire process was smooth means everything to our team! Thank you for the high recommendation, and enjoy settling into your new home! 🚚📦
Travis Broom5 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
This was my first experience hiring a moving company, and I couldn’t be happier with how smoothly everything went! From receiving my quote to moving day just two days later, the entire process was quick and easy. Just two movers transported over 30 boxes, plants, antique furniture, and numerous paintings to my new apartment in under three hours. Everything arrived safely, with nothing broken or damaged. I was very impressed with their efficiency and professionalism. Thank you for making my move such a positive experience!
Response from the owner · 2 days ago
Thank you for sharing such a detailed review, Travis! 🌿📦 We know hiring movers for the first time can feel overwhelming, so we’re so glad our crew made the process smooth, fast, and stress-free. ✨ Hearing that all 30+ boxes, your plants, artwork, and antique furniture arrived safe and sound in under three hours truly makes our day! Welcome to your new apartment! 🔑🏠
